Help Desk Supervisor jobs in Derry, NH
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- Drummond Woodsum
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Manchester, NH
FULL_TIME
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Help Desk Technician
Portland, MaineDrummond Woodsum is seeking a full-time Help Desk Technician to join our IT team and support our attorneys and staff in their day-to-day technology needs, scheduled for 10:30 am – 7:00pm Monday – Friday. This position will be based in our Portland, Maine office, with occasional needs to travel to our satellite offices in New Hampshire. Prior experience in a legal setting is a plus, but we will train the right person who has a combination of technical skills and experience, along with the motivation and ability to learn new skills.
Responsibilities:
- Provide on-site and remote support (via telephone, video conference, etc.) to employees and guests for company issued/approved computer systems, devices, applications, or other related issues
- Prioritize and execute tasks in demanding situations, and respond positively and accurately to a variety of requests
- Troubleshoot issues and provide answers by identifying problems, researching answers, and guiding clients through corrective steps and educating to reduce reoccurring issues
- Provide training to end users on systems, programs, and procedures
Skills:
- Advanced knowledge of Microsoft Office programs
- Excellent technical knowledge of standard hardware, software, and peripheral accessories
- Excellent customer service and communication skills
- Present ideas and technical information to our employees in a user-friendly manner
- Be self-motivated, personally committed to excellence, and interested in contributing to a teamwork-oriented environment
- Experience with document management systems and legal services technology is a plus, particularly LMS and WorkSite
At Drummond Woodsum we are committed to the growth and development of our employees. Our focus is geared toward fostering a culture where you can work with and learn from diverse individuals, explore and expand your capabilities, and are valued for the contributions and perspectives you bring.
This is a full-time position, with a competitive salary and comprehensive benefits available, including insurances (health, dental, vision, life/AD&D), disability (both long-term and short-term), paid time off, 12 weeks paid parental leave, 401(k) retirement plan with profit-sharing, and HSA contributions for employees enrolled in our HSA plan. For consideration, please submit your resume and cover letter by email to hr@dwmlaw.com. We look forward to hearing from you.
Applying for an Open Position
If you would like to apply for an open position, you enjoy a challenge, and would like to join our top-notch team, please submit your resume and letter of interest via e-mail to hr@dwmlaw.com. No phone calls, please. All inquiries held in the strictest confidence.
Drummond Woodsum offers a generous benefits package including your choice of medical/dental plans with wellness reimbursements, life insurance, short and long-term disability insurance, 401k/Profit Sharing plan, paid holidays, paid vacation, personal and sick time, on-site subsidized parking, longevity bonuses and more. We are committed to diversity and inclusion in our hiring practice and encourage qualified candidates of all backgrounds to apply for open positions.
- 5 Days Ago
- Concord Group Insurance
-
Bedford, NH
FULL_TIME
- The primary responsibility is to provide Help Desk support of network and desktop hardware, software and other agreed to end-user specific products. Serves as the interface between the end-user commun...
- Just Posted
- Center for Life Management
-
Derry, NH
FULL_TIME
- Fulfill your purpose at CLM: https://www.youtube.com/channel/UC8bCS3JufXrPyr7SgiLrusQ Summary Statement Center for Life Management (CLM) provides the area's most comprehensive array of outpatient ment...
- 15 Days Ago
- Maine Drilling & Blasting Inc
-
Auburn, NH
FULL_TIME
- Advanced Summer Help - Intern - Summer 2024 This position is open to college students, preferably in Construction Management or Civil Engineering programs. Geared toward those hands-on, field-oriented...
- 10 Days Ago
- New Hampshire Steel Fabricators LLC
-
Goffstown, NH
FULL_TIME
- Yard help material handler position open @ fast-paced steel fabricator in Goffstown NH. Responsible for loading & unloading of deliveries w/ fork-lift/ Lull. Will be exposed to weather both indoor & o...
- 25 Days Ago
- Auburn House of Pizza
-
Auburn, NH
FULL_TIME,PART_TIME
- We are seeking a friendly and customer-oriented individual to join our team as a Counter Help. In this role, you will be responsible for providing excellent customer service, assisting with food prepa...
- 1 Month Ago
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0 Help Desk Supervisor jobs found in Derry, NH area
- Orkin
-
Manchester, NH
- Overview: We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, youll be critical to ...
- 4/26/2024 12:00:00 AM
- Beth Israel Lahey Health
-
Gloucester, MA
- **When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives.** **Job...
- 4/26/2024 12:00:00 AM
- Beth Israel Lahey Health
-
Cambridge, MA
- **When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives.** **Job...
- 4/26/2024 12:00:00 AM
- Beth Israel Lahey Health
-
Londonderry, NH
- **When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives.** **Job...
- 4/25/2024 12:00:00 AM
- Beth Israel Lahey Health
-
Beverly, MA
- When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Typ...
- 4/25/2024 12:00:00 AM
- Beth Israel Lahey Health
-
Beverly, MA
- When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Typ...
- 4/25/2024 12:00:00 AM
- Infinite Electronics, Inc.
-
North Andover, MA
- Position Description: Infinite Electronics is investing in bright, agile, and diverse talent to join our Customer Succes...
- 4/23/2024 12:00:00 AM
- Catholic Medical Center
-
Manchester, NH
- Job Description Patient Service Representative/Certified Medical Assistant - 20 hours per week - ( 2200298 ) **Descripti...
- 4/22/2024 12:00:00 AM
About Derry, New Hampshire
were up 1.4% from a year ago