Help Desk Supervisor jobs in Des Moines, IA

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help Desk
  • Info Origin Inc.
  • Des Moines, IA CONTRACTOR
  • Help Desk Role || Hybrid- Des Moines, IA || Contract

    Only Local candidates from Des Moines, IA are required.

    More than 6 years of experience is required.

    Key skill sets:

    Customer Service oriented with the ability to remain calm in a demanding environment.

    Prior experience using license database software with the ability to troubleshoot technical issues related to the software and web-based services.

    Skilled in basic computer technology and/or programs including Microsoft Office Products, various internet browsers, Google Suites, electronic file management and Chromebooks.

    Administrative skills including but not limited to mail processing, data entry, and financial transactions.

    Excellent communication skills.

    To know more, call/text 1-929-442-2633 or email uzma.ansari@infoorigin.com

    Interested candidates, kindly Apply....!!!!!!!!!!!!

    Job Type: Contract

    Salary: $20.00 - $30.00 per hour

    Experience level:

    • 6 years

    Schedule:

    • 8 hour shift

    Experience:

    • Help desk: 6 years (Required)
    • License Database Software: 6 years (Required)

    Work Location: On the road

  • 1 Month Ago

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IS Help Desk Intern
  • Mary Greeley Medical Center
  • Ames, IA INTERN
  • Position Summary We are seeking a talented Help Desk Intern for the Summer and/or Fall 2024 semester to help support the Help Desk and Network teams with responding to and diagnosing problems through ...
  • 10 Days Ago

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Help Desk Manager
  • Robert Half
  • Urbandale, IA PER_DIEM
  • Position: IT HELP DESK MANAGER / IT INFRASTRUCTURE ANALYSTLocation: DES MOINES, IA - ONSITESalary: up to $75K exceptional benefits*** For immediate and confidential consideration, please send a messag...
  • 11 Days Ago

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Help Desk Specialist
  • Boone County Hospital - Information Systems
  • Boone, IA FULL_TIME
  • Join our Information Systems team today! Our mission is to improve and enhance the health and well-being of those we serve. We offer a team approach to healthcare and a competitive benefits package. S...
  • 2 Days Ago

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IT Help Desk Technician
  • Skiltrek
  • Des Moines, IA FULL_TIME
  • Description: In this role the IT HelpDesk technician serves customers by providing product and service information and resolving product and service problems. Providing Client members and providers wi...
  • 6 Days Ago

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IT Coordinator (Help Desk)
  • Wild Rose Casinos & Resorts
  • Jefferson, IA FULL_TIME
  • Jefferson | Type: Staff Location: Jefferson Department: IT Position Title: IT Coordinator (Help Desk) Position Summary: The IT Coordinator (Help Desk) is responsible for providing superior guest servi...
  • 17 Days Ago

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0 Help Desk Supervisor jobs found in Des Moines, IA area

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Party Host - Des Moines, IA
  • Spare Time Entertainment Inc
  • Des Moines, IA
  • ** Party Host - Des Moines, IA** **Job Category****:** Guest Services **Requisition Number****:** PARTY001616 Showing 1 ...
  • 3/18/2024 12:00:00 AM

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Valet Parking Attendant - Des Moines, IA
  • Parking Management Company
  • Des Moines, IA
  • Job Details Job Location Des Moines IA - Des Moines, IA Position Type Full Time / Part Time Education Level None Travel ...
  • 3/16/2024 12:00:00 AM

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Guest Services Supervisor - Des Moines
  • Spare Time Entertainment Inc
  • Des Moines, IA
  • ** Guest Services Supervisor - Des Moines** **Job Category****:** Guest Services **Requisition Number****:** FRONT001581...
  • 3/16/2024 12:00:00 AM

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Patient Care Technician 1
  • Fresenius Medical Care
  • Des Moines, IA
  • PURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective dialysis therapy f...
  • 3/15/2024 12:00:00 AM

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Coachlight Clinic & Spa - Front Desk Receptionist
  • Cosmetic Physician Partners
  • Des Moines, IA
  • We are currently seeking a Front Desk Coordinator for a highly recognized and sought-after MedSpa located in Des Moines,...
  • 3/15/2024 12:00:00 AM

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Repair Coordinator
  • Midwest Valve Services LLC
  • Des Moines, IA
  • Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is currently offering...
  • 3/15/2024 12:00:00 AM

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Hotel Front Desk Supervisor
  • Hotel Resource
  • Des Moines, IA
  • **Hospitality - Hotel, Transportation** **Hotel Front Desk Supervisor** Hotel Front Desk Supervisor TMC Transportation D...
  • 3/14/2024 12:00:00 AM

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IT Service Desk/PC Tech-Mid-Level
  • Dexian - Signature Consultants
  • Des Moines, IA
  • Job Summary: Dexian is seeking a IT Service Desk/PC Tech-Mid-Level for an opportunity with a client located in Des Moine...
  • 3/14/2024 12:00:00 AM

Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$73,426 to $93,302
Des Moines, Iowa area prices
were up 0.8% from a year ago

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