Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Help Desk Role || Hybrid- Des Moines, IA || Contract
Only Local candidates from Des Moines, IA are required.
More than 6 years of experience is required.
Key skill sets:
Customer Service oriented with the ability to remain calm in a demanding environment.
Prior experience using license database software with the ability to troubleshoot technical issues related to the software and web-based services.
Skilled in basic computer technology and/or programs including Microsoft Office Products, various internet browsers, Google Suites, electronic file management and Chromebooks.
Administrative skills including but not limited to mail processing, data entry, and financial transactions.
Excellent communication skills.
To know more, call/text 1-929-442-2633 or email uzma.ansari@infoorigin.com
Interested candidates, kindly Apply....!!!!!!!!!!!!
Job Type: Contract
Salary: $20.00 - $30.00 per hour
Experience level:
Schedule:
Experience:
Work Location: On the road
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