Help Desk Supervisor jobs in Elkhart, IN

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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IT Help Desk Assistant
  • Bowen Center
  • Warsaw, IN FULL_TIME
  • This position will be part of a help desk support team providing telephone and walk-up support for local and remote information technology customers.  Service to callers will include 1st level computer and printer hardware, software, and network connectivity problem diagnosis and service requests.  The Help Desk I will also provide basic usage instructions for supported computer hardware and software applications and document all service calls in the Help Desk tracking software. Carries out other duties as assigned.

     

    Qualifications:

    • Education: Associate’s degree in computer science or commensurate experience in information technology support workgroups of 2 or more years or previous experience in a Bowen Center IT Internship program.
    • Experience / Certificate / License: IT Technician related certifications and accreditations are a strong preference.
    • Valid driver’s license and active liability insurance.
    • Satisfactory results from criminal background check.

     

    As an agency that works with a vulnerable demographic of individuals, we require extensive pre-employment background checks that aide in fulfilling our mission to protect our patients, keeping them safe from abuse and harm, by hiring quality and trustworthy staff.
     

    ->As a State-Of-the-Art Healthcare Organization and a Federal Contractor Agency – we require all individuals who join Team Bowen to receive a flu shot to further protect our staff and the patients we serve. There are options for exemption applications, but approval is not always guaranteed.

  • 13 Days Ago

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Front Desk Supervisor
  • Fairfield Inn & Suites Goshen
  • Goshen, IN FULL_TIME
  • “Always deliver what is promised, and always execute what is committed” is what we adhere to! Come join our team where we are committed to providing rewarding opportunities for our associates, the dev...
  • 14 Days Ago

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IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Part-time/Freelancer) Warsaw- Indiana
  • Axiom Technologies
  • Warsaw, IN PART_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
  • 20 Days Ago

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IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer)(Warsaw)
  • Axiom Technologies
  • Warsaw, IN FULL_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
  • 25 Days Ago

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Care aide
  • Help at Home
  • Edwardsburg, MI FULL_TIME
  • Help at Home is hiring caregivers in your community TODAY! Starting pay ranges from $17-$19 an hour! $400 hiring bonuses for all new Caregivers - COVID Relief Bonus! Offering weekly pay! Help at Home ...
  • 1 Day Ago

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Direct support professional
  • Help at Home
  • Cassopolis, MI FULL_TIME
  • Help at Home is hiring caregivers in your community TODAY! $400 hiring bonuses for all new Direct Support Professionals - COVID Relief Bonus! Starting pay up to $17 an hour! Offering weekly pay! Help ...
  • 1 Month Ago

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0 Help Desk Supervisor jobs found in Elkhart, IN area

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Patient Coordinator
  • Benevis
  • Elkhart, IN
  • Overview: Patient Coordinator - Elkhart, IN Work for a company that is truly making the world a happier place, one smile...
  • 3/28/2024 12:00:00 AM

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Help Desk Technician
  • Brinkley RV
  • Goshen, IN
  • Brinkley RV is an RV Manufacturing company in Goshen, IN. We are creative, supportive, and innovative; our goal is to be...
  • 3/28/2024 12:00:00 AM

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Crisis Support Staff Saturday and Sunday 6a -2p
  • YWCA North Central Indiana
  • South Bend, IN
  • Job Description Do you want a career that makes a difference? As the YWCA North Central Indiana's Crisis Support Staff, ...
  • 3/28/2024 12:00:00 AM

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Store Manager (6140 South Westnedge Avenue Kalamazoo MI 0472)
  • Tuesday Morning Corporation
  • Portage, MI
  • ** Store Manager (6140 South Westnedge Avenue Kalamazoo MI 0472)** **Job Category****:** Retail Management **Requisition...
  • 3/28/2024 12:00:00 AM

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Receptionist
  • Camping World
  • Middlebury, IN
  • Job Description Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is Ame...
  • 3/27/2024 12:00:00 AM

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Courtesy Clerk
  • Meijer, Inc.
  • Goshen, IN
  • As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community...
  • 3/26/2024 12:00:00 AM

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Courtesy Cart Clerk
  • Meijer, Inc.
  • Portage, MI
  • As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community...
  • 3/25/2024 12:00:00 AM

Elkhart /ˈɛlkɑːrt/ is a city in Elkhart County, Indiana, United States. The city is located 15 miles (24 km) east of South Bend, Indiana, 110 miles (180 km) east of Chicago, Illinois, and 150 miles (240 km) north of Indianapolis, Indiana. Elkhart has the larger population of the two principal cities of the Elkhart-Goshen Metropolitan Statistical Area, which in turn is part of the South Bend-Elkhart-Mishawaka Combined Statistical Area, in a region commonly known as Michiana. The population was 50,949 at the 2010 census. Despite the shared name, it is not the county seat of Elkhart County; that ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$72,490 to $92,112
Elkhart, Indiana area prices
were up 1.3% from a year ago

Help Desk Supervisor in Oakland, CA
Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
February 07, 2020
Help Desk Supervisor in Dallas, TX
The Help Desk Supervisor manages the front desk team and activities.
January 12, 2020
Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020