Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Southwest Florida Christian Academy is seeking a self-motivated, efficient Help Desk Technician that agrees with the Mission and Core Values of the school. Applicant must be a born-again Christian that has excellent people skills and up-to-date knowledge of computer software and hardware systems. The Help Desk Technician will serve as the first point of contact for end-users experiencing technical issues and provide hardware and software-based support for the school. An associate degree in computer science, information technology, or a related field is preferred or 2 years' work experience in a school environment. However, candidates with an applicable certification with equivalent work experience may be considered.
ONLY APPLICATIONS, FULLY COMPLETED, ON OUR WEBSITE WILL BE ACCEPTED. PLEASE USE THIS LINK TO APPLY. http://www.mcgregor.net/about/employment
For more information contact Rachel Moore @ rachel.moore@sfcakings.org
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