Help Desk Supervisor jobs in Fort Smith, AR

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help Desk Technician
  • Tankersley Food Service LLC
  • Van, AR FULL_TIME
  • Help Desk Technician

    This individual will be responsible for various IT-related tasks, including resolving IT support tickets, responding to users, and general troubleshooting. The ideal candidate will possess professional experience in an IT role working with a team of IT professionals.

    Responsibilities

    • Resolve and log emails sent to IT support
    • Respond to and resolve IT-related issues over the phone
    • Setup, maintain, and troubleshoot company mobile phones, desktop, and laptop PCs
    • Installation of operating system and user applications
    • Routine maintenance and data recovery
    • Troubleshoot hardware and software issues
    • Implement anti-virus software and use it for virus and spyware removal as needed
    • Configure, maintain and troubleshoot printers of all types including laser, thermal, and impact
    • Resolve any Microsoft-embedded OS configuration issues
    • Resolve any mobile and wireless devices
    • Creating new user accounts for warehouse software
    • Creating new domain/AD accounts
    • Create and link shared folders
    • Relocating users and hardware within the facility
    • Changing user's access within warehouse software
    • Maintain a clean, neat, organized work area at all times
    • Updating equipment inventory, knowledge base documentation, and maintaining assets
    • Other duties as assigned

    Requirements

    • High school diploma or equivalent and relevant certifications
    • Ability to pay attention to detail, meet deadlines, and work within a team environment or independently
    • Be able to communicate and be able to interact with all levels of personnel
    • Must have excellent written and verbal communication skills
    • Knowledge of Microsoft Applications
    • Knowledge of warehouse operations is a plus
    • Ability to safely work around/with heavy moving equipment (forklifts, pallet jacks, reach trucks, scissor lifts) in a high-paced environment
    • Must possess the ability to lift up to 50lbs

    Benefits

    • FULL BENEFITS (HEALTH, VISION, DENTAL, LIFE)
    • HOURLY RATE WORKING 8-5 M-F
    • 401(k)
    • PAID VACATION/HOLIDAYS
    • WEEKLY PAY PERIOD / DIRECT DEPOSIT PAYROLL
    • CONSISTENT GROWTH / RAISE OPPORTUNITIES
  • 1 Month Ago

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CORP - Help Desk Technician 2
  • OK Foods
  • Fort Smith, AR FULL_TIME
  • Founded more than 80 years ago, OK Foods has grown from a livestock and poultry feed manufacturer to join one of the world’s leading chicken producers, Bachoco. Bachoco OK Foods produces the highest q...
  • 11 Days Ago

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CORP - Help Desk Technician 2
  • O.K. Foods, Inc.
  • Fort Smith, AR FULL_TIME
  • Founded more than 80 years ago, OK Foods has grown from a livestock and poultry feed manufacturer to join one of the world's leading chicken producers, Bachoco. Bachoco OK Foods produces the highest q...
  • 11 Days Ago

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Plant Help Desk CAT Technician - 2nd Shift
  • OK Foods
  • Fort Smith, AR FULL_TIME
  • Bachoco OK Foods is seeking a Plant Help Desk CAT Technician for our Fort Smith, AR location.Work Schedule: M-F 2pm-11pmSummary: Provide support for CA2 system and for the technology environment by an...
  • 20 Days Ago

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Plant Help Desk Technician - 1st Shift
  • OK Foods
  • Fort Smith, AR FULL_TIME
  • Bachoco OK Foods is seeking a Plant Help Desk Technician located at our Fort Smith offices. This role will support MIS services at various locations including Fort Smith, AR.Summary: Provide support f...
  • 1 Day Ago

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Plant Help Desk Technician - 1st Shift (FT)
  • OK Foods
  • Fort Smith, AR FULL_TIME
  • Bachoco OK Foods is seeking a Plant Help Desk Technician located at our Fort Smith offices This role will support MIS services at various locations including Fort Smith, AR.Summary:Provide support for...
  • 2 Days Ago

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0 Help Desk Supervisor jobs found in Fort Smith, AR area

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Customer Service Representative - Bilingual Spanish
  • Foundever
  • Fort Smith, AR
  • Sykes and Sitel are now Foundever At Foundever, we believe that small moments can have a big impact on our work experien...
  • 3/29/2024 12:00:00 AM

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Program Representative (Behavioral/Mental Health Marketing)
  • Youth Villages
  • Fort Smith, AR
  • Overview Company Overview Youth Villages has been a national leader in the implementation of research-based treatment ph...
  • 3/29/2024 12:00:00 AM

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FT Customer Support - Work From Home>
  • Distru
  • Van Buren, AR
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/29/2024 12:00:00 AM

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FT Customer Support Associate (Work From Home)>
  • Empower
  • Van Buren, AR
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Full healthcare benefits / Technology expense reim...
  • 3/29/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Van Buren, AR
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/29/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Van Buren, AR
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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FT Inbound Phone Support Agent - Work From Home>
  • Signpost
  • Van Buren, AR
  • [Call Center / Fully Remote] - Anywhere in U.S. / $17+ per hour / Health, dental, and vision / 401k / PTO / Equipment pr...
  • 3/28/2024 12:00:00 AM

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Remote Medical Customer Service Specialist
  • Shared Services Center - Fort Smith
  • Fort Smith, AR
  • This is a remote position. The training hours are Monday-Friday from 8:00am - 4:30pm (CST time zone) for the three two w...
  • 3/25/2024 12:00:00 AM

Fort Smith is the second-largest city in Arkansas and one of the two county seats of Sebastian County. As of the 2010 Census, the population was 86,209. With an estimated population of 88,037 in 2017, it is the principal city of the Fort Smith, Arkansas-Oklahoma Metropolitan Statistical Area, a region of 298,592 residents that encompasses the Arkansas counties of Crawford, Franklin, and Sebastian, and the Oklahoma counties of Le Flore and Sequoyah. Fort Smith has a sister city relationship with Cisterna, Italy, site of the World War II Battle of Cisterna, fought by United States Army Rangers c...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$66,415 to $84,392
Fort Smith, Arkansas area prices
were up 1.2% from a year ago

Help Desk Supervisor in Oakland, CA
Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
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The Help Desk Supervisor manages the front desk team and activities.
January 12, 2020
Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020