Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Red River Valley Grill and Market located at the Grand Forks International Airport is looking for a Opening Associate.
If you're friendly, have a quick smile, and are interested in meeting people from all over the world, this position may be for you.
Shift begins as early as 4am
Successful applicants must be friendly and interested in excellent customer service. The basic job description involves working the register, serving food, Mixing/serving Alcohol and ensuring our traveler guests get their feet off the ground in style.
If you're looking to supplement your income, or you are in need of full time employment, this may be the job for you. If you are interested please respond with your resume and/or a cover letter with any experience and your availability.
Must pass criminal background check for Airport badging.
Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.
About Oakwells Commuter Rail: A series of restaurants across the nation.
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0 Help Desk Supervisor jobs found in Grand Forks, ND area