Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Description : *The Service Desk Analyst has a very wide array of tasks, all surrounding inbound contacts. This role is responsible for supporting internal end users.
The calls vary from Tier I to Tier II technical issues. This role will also involve responding to emails and chats. This is 100% remote, but candidates must be located in the Dallas / Fort Worth area.
This candidate will be working remotely as part of a larger team. While TEKsystems will provide a company laptop and USB headset, there are some physical needs that the candidate will need to provide.
Such as a secure / quiet location to work, personal high speed internet connection (no hot spots or public internet locations), cell phone with good reception, Speakers / Mic to ensure quality audio during conversations.
About TEKsystems : We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-04-24
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0 Help Desk Supervisor jobs found in Grand Prairie, TX area