Help Desk Supervisor jobs in Huntsville, AL

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Help Desk Supervisor jobs

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HELP DESK SERVICE SPECIALIST
  • ignitenow
  • Huntsville, AL FULL_TIME
  • Job Title
    HELP DESK SERVICE SPECIALIST
    Location
    Huntsville, AL US (Primary)
    Category
    Information Technology
    Job Type
    Full-Time
    Career Level
    Entry Level
    Education
    Associate Degree
    Security Clearance Required
    Ability to obtain and maintain a U.S. Security Clearance
    Job Description

    Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries and in every action seeks to be the preeminent provider within this business space. Ignite upholds our values of competency, collaboration, innovation, reliability, and results through everything we do.

    Ignite is currently seeking a Help Desk Service Specialist for an on-site position in Huntsville, Alabama.  

     This Tier I role may be 1st, 2nd, or 3rd shift.  One will provide technical support under general supervision, to end-users for PC, server, mainframe applications, and hardware. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and a high level of technical skill in the field of expertise. Escalates more complex problems to Senior Level.

    Must have or be able to obtain a Security Clearance.

    Job Requirements
    • General knowledge of applications and hardware
    • Customer service
    • Troubleshooting
    • Bachelor's degree with 5 years’ experience OR Associate's degree with 7 years of experience.
    • Must be able to work all hours and available for rotating weekend shifts.
    We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.
  • 21 Days Ago
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Lead Help Desk Analyst
  • Media Fusion
  • Huntsville, AL FULL_TIME
  • PCI Federal Services LLC has a passion for our team members and their personal mission for success. We offer excellent insurance, leave, and developmental benefits, along with some flexibility for rem...
  • 22 Days Ago
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Help Desk Support Specialist
  • LaunchTech, LLC
  • Huntsville, AL FULL_TIME
  • Location: Huntsville, AL / On-Site**NOTE** THIS POSITION IS ON-SITE, WITH NO OPTION FOR REMOTE/TELEWORK. This position will be filled at Redstone Arsenal, Huntsville, AL.LaunchTech believes in deliver...
  • Just Posted
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HELP DESK TECHNICIAN II
  • ignitenow
  • Huntsville, AL FULL_TIME
  • Job Title HELP DESK TECHNICIAN II Location Huntsville, AL US (Primary) Category Information Technology Job Type Full-Time Career Level Experienced (Non-Manager) Education Associate Degree Security Cle...
  • 4 Days Ago
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I
HELP DESK SERVICE SPECIALIST
  • Ignite Fueling Innovation
  • Huntsville, AL FULL_TIME
  • Job Description: Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. By design, Ignite is a provide...
  • 9 Days Ago
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Jr. Help Desk Specialist
  • BlueWater Federal Solutions Inc.
  • Tullahoma, TN FULL_TIME
  • Job Description Overview The Client Services (IT) department for BlueWater Federal is looking for a Jr. Help Desk Specialist located in Tullahoma, TN to support clients located on Arnold Air Force Bas...
  • 1 Month Ago
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0 Help Desk Supervisor jobs found in Huntsville, AL area

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Front Desk Supervisor - $17.50 /hr
  • Courtyard Huntsville University
  • Huntsville, AL
  • Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while ...
  • 4/26/2024 12:00:00 AM
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Front Office Manager
  • Atrium Hospitality
  • Huntsville, AL
  • Hotel: Huntsville Embassy Suites Front Office Manager Full time Atrium SPIRIT - where teamwork, passion and appreciation...
  • 4/26/2024 12:00:00 AM
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Guest Services Representative- Weekly Pay- xha
  • InTown Suites, Inc
  • Huntsville, AL
  • ** Guest Services Representative- Weekly Pay- xha** **Job Category****:** Guest Services **Requisition Number****:** GUE...
  • 4/26/2024 12:00:00 AM
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Front Desk Associate
  • Onelife Fitness
  • Huntsville, AL
  • ** Front Desk Associate** **Job Category****:** Front Desk **Requisition Number****:** FRONT013519 Showing 1 location **...
  • 4/25/2024 12:00:00 AM
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IT Help Desk Technician II ( PEOMS)
  • Offset Strategic Services
  • Redstone Arsenal, AL
  • Job Description Job Description Now Hiring - Do Meaningful Work - IT Help Desk Technician Rock Stars - Come grow with us...
  • 4/25/2024 12:00:00 AM
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Guest Service Agent-4
  • Sonesta International Hotels Corporation
  • Huntsville, AL
  • Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribut...
  • 4/23/2024 12:00:00 AM
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Front Desk Coordinator - Huntsville, AL
  • The Joint Chiropractic
  • Huntsville, AL
  • Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proa...
  • 4/23/2024 12:00:00 AM
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Front Desk Director
  • Onelife Fitness
  • Huntsville, AL
  • ** Front Desk Director** **Job Category****:** Front Desk **Requisition Number****:** FRONT013648 Showing 1 location **J...
  • 4/22/2024 12:00:00 AM
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About Huntsville, Alabama

Huntsville is a city located primarily in Madison County in the Appalachian region of northern Alabama. Huntsville is the county seat of Madison County. The city extends west into neighboring Limestone County and south into Morgan County. Huntsville's population was 180,105 as of the 2010 census. Huntsville is the third-largest city in Alabama and the largest city in the five-county Huntsville-Decatur-Albertville, AL Combined Statistical Area, which at the 2013 census estimate had a total population of 683,871. The Huntsville Metropolitan Area's population was 417,593 in 2010 to become the 2n...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$73,128 to $92,923
Huntsville, Alabama area prices
were up 1.3% from a year ago
View detail

What does a Help Desk Supervisor do?

Help Desk Supervisor in Oakland, CA
Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
February 07, 2020
Help Desk Supervisor in Dallas, TX
The Help Desk Supervisor manages the front desk team and activities.
January 12, 2020
Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020