Help Desk Supervisor jobs in Kentucky

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Production Supervisor - Florence, KY
  • Signode -Production Supervisor
  • Florence, KY FULL_TIME
  • Production Supervisor - Florence, KY

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    Description/Job Summary

    SUMMARY

    Responsible for the operational plan, performance, and improvement of the manufacturing facility.  Responsible for managing, training, compliance, and accident/injury prevention programs.  Develop, lead and coach hourly team members to achieve high performance in the areas of safety, quality, delivery, and cost.


    •    We offer a competitive salary with a range of $85,000 - $92,000  based on experience and skill set. 
    •    A variety of benefits are also available, including medical, dental, life insurance, short-term and long-term disability, as well as Signode’s 401(k) program. 


    ESSENTIAL FUNCTIONS

    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


    Essential Functions:

    • Adherence to zero tolerance policy for safety and quality
    • Monitor direct report’s performance and the performance of their teams.   Coach, direct, and train employees to maximize results and improve the plant culture
    • Promote safety culture through safety toolbox talks, safety committee participation, & positive reinforcement programs
    • Follow prescribed standard work with utilization of Gemba walks while maintaining a strong floor presence
    • Monitor production output, part quality and scrap in each production area on an hourly basis to make sure operators are meeting requirements.
    • Provide performance feedback to operators on a set schedule to ensure operators are engaged.
    • Conduct communication meetings and complete required daily shift reports
    • Develop training plans for assigned production team
    • Assist with trouble shooting machine problems, component issues, material handling, and other issues that develop during assigned shift to maintain productivity and overall quality
    • Perform disciplinary actions as needed to maintain adherence to company policies such as attendance and productivity
    • Work with maintenance and engineering to communicate problems that need to be addressed and assigning priorities
    • Fill in for other supervisors as needed by working extra hours as assigned
    • Communicate and work effectively with other supervisors, managers and other company personnel to meet company objectives


    POSITION QUALIFICATIONS

    Education: 

    • High School Diploma with prior leadership experience preferre

    Experience / Abilities:

    • 5-7 years’ experience with supervision in a manufacturing environment
    • Strong Leadership Skills, Advanced leadership and coaching skills preferred
    • Strong mathematical skills and proficiency with Microsoft Office
    • Understanding of functionality and setup of equipment
    • Troubleshooting skills
    • Working knowledge of assembly and continuous operations
    • Demonstrates initiative to learn and be a self-starter that works well in a team setting across multiple departments
    • Maintains a positive attitude and provides attention to detail
  • 1 Month Ago

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Help Desk Technician #580641023CX
  • Meyer Tool Inc.
  • Erlanger, KY FULL_TIME
  • Job Description:Responsible for providing support, communication and records for repairs, troubleshooting, analyzing and maintaining the computer system, terminal, network, and peripheral equipment re...
  • 18 Days Ago

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Help Desk Technician
  • Harvey Nash
  • KY, KY FULL_TIME
  • The Hardware Transfer team will be handling all hardware transfers, and the coordinating and routing team is responsible for dispatching and routing technicians and work orders. Selected candidates mu...
  • 19 Days Ago

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Help desk technician
  • Open Systems Technologies
  • Louisville, KY FULL_TIME
  • IT / Help Desk Support$21-28 / HR Based on Experience (40 Hours a Week)Louisville, KY 40202POSITION PURPOSE : Systems Technician will be primarily responsible for administering end user hosting enviro...
  • 21 Days Ago

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Help Desk / Network Analyst
  • Confidential
  • Kentucky, KY FULL_TIME
  • Help Desk / Network Analyst II-III8:30am – 5:00pm Monday –FridayOur client has an immediate opening for an EXPERIENCED Help Desk / Network Analyst II-III to fill a highly active, hands-on position. We...
  • 21 Days Ago

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Help desk support
  • Skiltrek
  • Louisville, KY FULL_TIME
  • Description : Skiltrek is Looking for a Help Desk Support Analyst. Will be providing customer service and technical support for End Users PCs and hardware. You will be fielding calls from various type...
  • 22 Days Ago

Kentucky (/kənˈtʌki/ (listen) kən-TUK-ee), officially the Commonwealth of Kentucky, is a state located in the east south-central region of the United States. Although styled as the "State of Kentucky" in the law creating it, (because in Kentucky's first constitution, the name state was used) Kentucky is one of four U.S. states constituted as a commonwealth (the others being Virginia, Pennsylvania, and Massachusetts). Originally a part of Virginia, in 1792 Kentucky became the 15th state to join the Union. Kentucky is the 37th most extensive and the 26th most populous of the 50 United States. Ke...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$71,547 to $90,914

Help Desk Supervisor in Des Moines, IA
The Supervisor will be responsible for scheduling, directing the activities of the Help Desk staff, reviewing and evaluating their work.
January 11, 2020
Help Desk Supervisor in El Paso, TX
Computer support specialists provide help and advice to people and organizations using computer software or equipment.
February 21, 2020
Help Desk Supervisor in York, PA
The role of help desk supervisor is similar to that of any call center supervisor, except that help desk customers are generally employees.
December 28, 2019