Help Desk Supervisor jobs in Kingsport, TN
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- Unbound Digital
-
Johnson, TN
FULL_TIME
-
Full-Time IT Help Desk Technician
Unbound Digital LLC is a fast growing, local Information Technology company looking to hire a Full-Time IT Help Desk for our Tri-Cities area IT company. This position will be providing remote service to area customers in fun and fast paced environment.
Monday through Friday 8:30 am to 5:30 pm.
Qualifications:
Comptia A and Net Certification Preferred or Equivalent Certificate or Experience
Clean driving record and background check is required
Customer Service Skills
Dependable
Time Management
Multi-Tasker in fast paced environment
Flexible
Self-Starter
Able to work as a team player and alone
Job knowledge requirements:
Good Working Knowledge of How Computer's, Networks, and PC's Work and Operate.
Good knowledge of Server Hardware and Software.
Ability to Diagnose, Troubleshoot, and Determine Various Computer, Network and Server Problems.
Good knowledge of Active Directory, Security Permissions, Shared Printers and other Network Resources.
Good knowledge of Server 2012, 2012r2, 2016, 2019 and Office 365
Able to program Sonicwall and WatchGuard Firewalls / Routers is a plus
Able to program vlans and other items on Managed Switches.
Benefits:
Vacation
Holidays
Health, Dental, & Vision Insurance
Company Matching Simple IRA
No phone calls please.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
- Technical support: 1 year (Preferred)
Work Location: In person
- 16 Days Ago
- ETSU Physicians & Associates
-
Johnson, TN
FULL_TIME
- ETSU Physicians is seeking a Highly Qualified Help Desk Specialist to join our expanding healthcare team. ETSU Physicians is a multi-specialty practice group located in Northeast Tennessee, and is aff...
- 2 Days Ago
- The Embers Hotel
-
Blowing Rock, NC
FULL_TIME
- Job Description: Hay Creek Hotels is seeking a passionate and training-focused Front Desk Supervisor to join our opening team at the new Embers Hotel. The right candidate will be a hands-on leader, wo...
- 11 Days Ago
- GLC On-The-Go
-
Branch, KY
FULL_TIME
- GLC On-The-Go is seeking a travel nurse RN Med Surg for a travel nursing job in Fords Branch, Kentucky. Shift: 12 hours, nights ~ Employment Type: Travel BLS, ACLS, and able to read EKG as this is a P...
- 24 Days Ago
- LocumJobsOnline
-
Harlan, KY
FULL_TIME
- LocumJobsOnline is working with CompHealth to find a qualified Obstetrics and Gynecology MD in Harlan, Kentucky, 40831!About The PositionSome locum assignments can be as short as a day, others, years....
- 11 Days Ago
- Weatherby Healthcare
-
Jefferson, NC
FULL_TIME
- Enjoy the locum tenens lifestyle knowing Weatherby is here to support you every step of the way. Call and speak to one of our consultants today for available dates and details.Must have active state l...
- 1 Month Ago
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0 Help Desk Supervisor jobs found in Kingsport, TN area
- Harrison School District 2
-
Abingdon, VA
- Frontline Education is closely monitoring the spread and impact of COVID-19. We are here to help! If you are a jobseeker...
- 4/19/2024 12:00:00 AM
- AlienVault
-
Johnson City, TN
- Job Overview Job Description:Description - ExternalThis is a Hybrid position. You must be able to report to the center f...
- 4/18/2024 12:00:00 AM
- IT PMO
-
Johnson City, TN
- IT Project Manager (FT) Remote Position Job ID: 004EOF BALLAD CORPORATE Information Technology - IT PMO Full-time (sched...
- 4/18/2024 12:00:00 AM
- Painted Vision LLC
-
Johnson City, TN
- Job Description Job Description Benefits: Competitive salary Dental insurance Free uniforms Health insurance Opportunity...
- 4/15/2024 12:00:00 AM
- Department Of Agriculture
-
Bristol, TN
- Summary THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. APPLICATIONS WILL EXPIRE EVERY 90 DAYS. IN ORDER TO REMAIN IN CONSIDERA...
- 4/15/2024 12:00:00 AM
About Kingsport, Tennessee
were up 1.3% from a year ago