Help Desk Supervisor jobs in Louisiana
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- Colony Brands, Inc.
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Monroe, LA
FULL_TIME
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Hours : Sunday-Thursday or Monday-Friday - 11pm-7am
What You’ll Do :
The Data Control Technician requires the ability to thrive in a fast-paced environment, work independently, assess incoming incidents / requests, and apply the correct level of urgency to achieve a mutually accepted solution all while providing exemplary customer service support of SC Data Center’s technology vision.
This position will require working closely with IT and Business support resources to gather additional information needed for escalated tickets.
- Utilize Over-the-phone, Screen Sharing or Remote Control, Live Chat, and / or Email technologies to gather detailed information regarding the issue being reported to the help desk
- Working knowledge of Automic for batch processing running on various operating systems. This includes modifying workflows, schedules and troubleshooting and releasing jobs into production.
- Understanding of OpenFrame operating system.
- Inputs detailed data gathered regarding the issue into the IT Service Desk tool documenting resolution or escalation of the issue reported prior to taking the next call or contact for consistent tracking and measurement.
- Utilizes current Knowledge Base materials or common solutions from past tickets to trouble-shoot current issues / requests.
- Utilizes experience or advanced troubleshooting skills to research and implement solutions for the issues assigned.
- Research and Document Efforts
- Analyze and process incoming requests for staff onboarding and offboarding in a timely manner
- Solicit regular survey feedback via the Service Desk tool for tickets resolved to be able to provide leadership with customer satisfaction statistics
Last updated : 2024-04-24
- Just Posted
- LaSalle Network
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Orleans, LA
FULL_TIME
- Job DetailsLaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is ...
- Just Posted
- Cardiovascular Logistics
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Houma, LA
FULL_TIME
- NATURE OF DUTIES: The primary duties of this position are to provide end-user support to employees of CVL. Travel to other locations is required on a regular basis. Must be available to take calls aft...
- 4 Days Ago
- First Horizon
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Lafayette, LA
FULL_TIME
- About UsFirst Horizon Corp. (NYSE: FHN), with approximately $90 billion in assets, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock...
- 8 Days Ago
- GStek Inc
-
Fort Johnson, LA
PART_TIME,FULL_TIME
- Salary: Commensurate with experience Required: Active/recent U.S. Government Security Clearance Minimum of 3 years Help Desk/Desktop support experience. Windows 10 Training IAT Level II certification....
- 12 Days Ago
- HEARD MCELROY & VESTAL LLC
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Shreveport, LA
FULL_TIME
- DescriptionJOB TITLE: Help Desk Support FLSA STATUS: Non-ExemptREPORTS TO: Help Desk Manager DEPARTMENT: Information TechnologySUMMARY: Performs high performing service delivery functions pertaining t...
- 13 Days Ago
Help Desk Supervisor jobs at Popular Companies
- Addison Group
-
Goose Creek, SC
- Position Title: Help Desk Supervisor Technologies/Skills Required 2+ years in a lead or manager position Desktop & Print...
- 4/26/2024 12:00:00 AM
- Stored Technology Solutions Inc
-
Raleigh, NC
- Position Summary: As a Help Desk Coordinator at StoredTech, you'll play a critical role in facilitating the smooth opera...
- 4/26/2024 12:00:00 AM
- Felician Sisters of North America
-
Livonia, MI
- Job Description Job Description Are you interested in using your IT Support skills to give back to those who have dedica...
- 4/25/2024 12:00:00 AM
- Addison Group
-
Moncks Corner, SC
- Help Desk Lead 6 month Contract-to-Hire $80,000 - $85,000 per year Onsite M-F in Moncks Corner, SC Main Point-Of-Contact...
- 4/24/2024 12:00:00 AM
- AITHERAS, LLC
-
Washington, DC
- Position: Help Desk Supervisor/Senior Trainer Location: 950 Pennsylvania Avenue NW Washington, DC 20530 Type: Full-time,...
- 4/24/2024 12:00:00 AM
- B&L PC SOLUTIONS INC
-
Hauppauge, NY
- Job Description Job Description We’re currently in search of a Supervisor to fulfill the following job responsibilities:...
- 4/23/2024 12:00:00 AM
- Imagine Staffing Technology An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 4/23/2024 12:00:00 AM
- Imagine Staffing Technology, An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 4/22/2024 12:00:00 AM