Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
IT Help Desk Technician
Innovative Refrigeration Systems, Inc. is the premier custom industrial refrigeration system design-builder in the world. We engineer, design, manufacture, and construct custom refrigeration solutions for our customers all across North America. We are looking for an experienced and driven IT Help Desk Technician to join the team in Lyndhurst, VA. This role will play a crucial role in maintaining our commitment to our internal customers.
Job Role: As a Help Desk Technician you will be responsible for assisting the internal IT team and advancing the technological capabilities of the company. You will also be responsible for providing technical support to local users as well as remote users for company-issued equipment (desktop/laptop computers, printers, fax machines, tablets, phones, etc.)
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We value our employees and are committed to offering an environment that fosters growth and well-being. As part of our team, you’ll enjoy a competitive compensation package, as well as a robust benefits package
If you are driven to succeed and want to be part of a rapidly growing company at the forefront of the industry, apply today!
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0 Help Desk Supervisor jobs found in Lynchburg, VA area