Help Desk Supervisor jobs in Melbourne, FL

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

S
IT Help Desk Supervisor - 121560
  • St. Lucie County Board of County Commissioners
  • Fort Pierce, FL FULL_TIME
  • JOB
    MAJOR FUNCTION: Professional work in the Information Technology Division coordinating a team consisting of Help Desk and Customer Service Specialists. Reports to the Assistant IT Director.

    EXAMPLE OF DUTIES
    KNOWLEDGE, ABILITIES AND SKILLS NEEDED TO PERFORM THE ESSENTIAL JOB FUNCTIONS OF THE POSITION: Knowledge: Knowledge of information systems, architecture and design including design methods and techniques.Knowledge of information systems programming, administration, and trouble-shooting. Knowledge of information systems hardware and operating systems including operating characteristics and limitations. Knowledge of network, and telecommunications design, software and hardware. Knowledge of recent technical developments in information systems. Knowledge of federal, state, and local laws as they apply to information systems. Abilities: Ability to work effectively with customers and all Information Technology team members to deliver support services to our customers in a timely and cost effective manner. Ability to analyze customers’ needs, formulate an information systems solution, and summarize the solution plan to the customer in non-technical terms. Ability to project future technological needs and assist in preparation of the division budget. Ability to present oral and written reports clearly and concisely. The skills required include project management skills, interpersonal skills, technical analysis skills, customer service skills, and language skills. Skills: Intermediate to Advanced skills in use of office software programs such as Outlook, Word, PowerPoint and Excel. Ability to learn County software programs such as Banner and GIS. ESSENTIAL JOB FUNCTION: Plans, organizes, and supervises the daily activities of Information Technology Help Desk in providing on-going customer support services. Analyzes specific customer needs and problems. Plans and designs solutions for customer needs and problems including software, hardware, network communications, and training components. Develops detail solution implementation plans and manages implementation projects. Coordinates with the other information systems support teams. Coordinates for the completion of division wide projects. Completes employee evaluations for the information systems support specialists assigned to the coordinator’s team. Performs related work as requested or assigned. ESSENTIAL PHYSICAL SKILLS: Good vision and hearing with or without correction. Ability to speak and write clearly and concisely. Use of both hands and fingers with dexterity. Occasional walking and standing is required.ENVIRONMENTAL CONDITION REQUIREMENTS: Constant work inside the office in a sedentary posture. Occasional outdoor work at remote offices and outdoor work sites when visiting County departments.WORK HAZARDS: Possible vision or hand/arm dysfunction due to heavy computer work.SAFETY EQUIPMENT USED OR NEEDED: None

    SUPPLEMENTAL INFORMATION
    Pay Grade 23Driving Position – Operating County vehicles and/or equipment is a primary function of this position.PRE-EMPLOYMENT SCREENING: This position requires a physical, drug testing, driver's license verification and level 1 background screening. Union Non-Union X Exempt X Non-Exempt
  • 20 Days Ago

H
Hotel Front Desk Supervisor
  • Hampton Inn & Suites Port St. Lucie
  • Port Saint Lucie, FL FULL_TIME
  • Job Description Job Description Assists guest check-ins, processes reservations, and coordinates guests’ services through various departments. ESSENTIAL FUNCTIONS : Available to cover three weekday sw...
  • 19 Days Ago

H
Hotel Front Desk Supervisor
  • Hampton Inn & Suites Port St. Lucie
  • Port St. Lucie, FL FULL_TIME
  • Assists guest check-ins, processes reservations, and coordinates guests’ services through various departments.ESSENTIAL FUNCTIONS:Available to cover three weekday swing shifts and two AM weekend shift...
  • 21 Days Ago

C
Hotel Front Desk Supervisor
  • Candlewood Suites
  • Melbourne, FL FULL_TIME
  • We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first perso...
  • 1 Day Ago

H
Front Desk Supervisor
  • Hotel Melby Downtown Melbourne
  • Melbourne, FL FULL_TIME
  • Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arriva...
  • 6 Days Ago

A
IT Support Tech III (Help Desk) - Top Secret Clearance
  • AMERICAN SYSTEMS
  • Patrick Afb, FL FULL_TIME
  • Are you an experienced IT Support Tech III (Help Desk) who would like to be a part of a big mission? Do you have a current Top Secret Clearance and Security Certification? If you answered yes, then we...
  • 23 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Help Desk Supervisor jobs found in Melbourne, FL area

P
Patient Service Associate - Full-time, Part-time & PRN Positions!
  • Pediatrix
  • Melbourne, FL
  • The Patient Service Associate is responsible to ensure smooth clinic, patient and billing flow by greeting and directing...
  • 3/28/2024 12:00:00 AM

N
Project Coordinator (Variable Shift)
  • National Service Source, Inc
  • Melbourne, FL
  • USSI Global provides field maintenance and system integration for multiple technology markets including commercial commu...
  • 3/28/2024 12:00:00 AM

T
Director of Engineering
  • TSS Solutions
  • Melbourne, FL
  • Director of Engineering - On-Site TSS Solutions of Melbourne, FL is looking to hire a full-time Director of Engineering....
  • 3/28/2024 12:00:00 AM

P
Patient Care Coordinator
  • PLANES DENTAL ARTS
  • Vero Beach, FL
  • Job Description Job Description We are looking for front desk help in our high end and fast paced dental practice in Ver...
  • 3/27/2024 12:00:00 AM

W
Customer Service Associate
  • Winn-Dixie Retail Stores
  • Rockledge, FL
  • Overview: Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we ce...
  • 3/27/2024 12:00:00 AM

H
Front Desk Supervisor
  • Hotel Melby Downtown Melbourne
  • Melbourne, FL
  • Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while ...
  • 3/27/2024 12:00:00 AM

T
Structural engineer
  • The Judge Group
  • Melbourne, FL
  • Our client is currently seeking a Structural engineer This position is onsite in Melbourne, FL - MUST be local This is a...
  • 3/27/2024 12:00:00 AM

S
Now Hiring Public Adjusters and Apprentices 3-20 and 6-20
  • Storm One Claims LLC
  • Melbourne, FL
  • Job Description Job Description ORIENTATION AND ONBOARDING THIS FRIDAY IN OUR SARASOTA OFFICE!!!!!!!! STORM ONE IS A CAT...
  • 3/26/2024 12:00:00 AM

Melbourne /ˈmɛlbərn/ is a city in Brevard County, Florida, United States. As of the 2010 census, the population was 76,068. The municipality is the second-largest in the county by both size and population. Melbourne is a principal city of the Palm Bay – Melbourne – Titusville, Florida Metropolitan Statistical Area. In 1969 the city was expanded by merging with nearby Eau Gallie. Melbourne is located approximately 60 miles (97 km) southeast of Orlando on the Space Coast, along Interstate 95. It is approximately midway between Jacksonville and Miami. According to the United States Census Bureau,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$69,448 to $88,247
Melbourne, Florida area prices
were up 1.5% from a year ago

Help Desk Supervisor in Oakland, CA
Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
February 07, 2020
Help Desk Supervisor in Dallas, TX
The Help Desk Supervisor manages the front desk team and activities.
January 12, 2020
Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020