Help Desk Supervisor jobs in Mesquite, TX
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
Mansion Front Desk Supervisor
- Front Desk Supervisor
-
Dallas, TX
FULL_TIME
-
Job summary -• Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.Essential Duties and Responsibilities – (Key Activities)The following are specific responsibilities and contributions critical to the successful performance of the position:• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.• Ensure that standards are maintained at a superior level on a daily basis.• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.• Maintain positive guest relations at all times.• Resolve guest complaints, ensuring guest satisfaction.• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.• Maintain complete knowledge at all times of:
- All hotel features/services, hours of operation.
- All room types, numbers, layout, decor, appointments, and location.
- All room rates, special packages, and promotions.
- Daily house counts and expected arrivals/departures/ VIPs.
- Room availability status for any given day.
- Scheduled in-house group activities, locations, and times.
- All hotel and departmental policies and procedures.
• Access all functions of the computer system.• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.• Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.• Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.• Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.• Ensure that staff report to work as scheduled. Document any late or absent employees.• Coordinate breaks for staff.• Assign work duties to staff.• Conduct pre-shift meeting with staff and review all information pertinent to the day's business.• Inspect grooming and attire of staff; rectify any deficiencies.• Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.• Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff and Concierge staff.• Monitor the hotel front entrance and resolve any congested situations.• Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.• Monitor communication logs and ensure that guest requests are followed up within minutes.• Monitor safe deposits boxes procedures; audit accuracy of cards with proper signatures and ensure availability of keys.• Monitor guest mail and ensure that it is processed according to procedures.• Monitor and ensure that express checkouts are processed through the system.• Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.• Assist staff with their job functions to ensure optimum service to guests.• Observe guest reactions and confer frequently with staff to ensure guest satisfaction.• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.• Ensure security of guestroom access.• Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:- Contracted banks
- Shortages/overages
- Late charges
- Petty cash/paid outs
- Adjustments
- Posting charges
- Making change for guests
- Cashing personal/travelers checks
- Payment methods/processing
- Settling accounts
- Closing reports
- Cashier reports
- Balancing receipts
- Dropping receipts
- Securing banks
• Review previous night's no-shows, verify, and ensure billing of such.• Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.• Assist staff with expediting problem payments.• Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests.This list of essential functions is not exhaustive and may be supplemented, as necessary.Other Standard Responsibilities -Experience -• Minimum one year experience as a Front Desk Agent, preferably in a luxury or ultra-luxury hotelGeneral Skills -• Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.Technical Skills -• Ability to communicate (verbal and written) in English with co-workers, guests, and management.• Working knowledge of MS Word, Excel• Knowledge of PMS and hotel point of sales systems.• Ability to stand for prolonged periods of time.Education or Certification -• High school diplomaLanguage -• Required to speak, read, and write English, with fluency in other languages preferred.•Physical Requirements -• Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.Others –• While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates. - 28 Days Ago
Help Desk
- TEKsystems
-
Coppell, TX
CONTRACTOR
- The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locatio...
- 30 Days Ago
IT Help Desk Specialist
- DFW Pathology Laboratory
-
Dallas, TX
FULL_TIME
- Job description We are seeking a skilled Help Desk Analyst to join our IT team and provide technical support to our internal employees. The ideal candidate will be a customer-focused individual with e...
- 19 Days Ago
Help Desk Technician
- SNI Technology
-
Addison, TX
FULL_TIME
- Job Description Help Desk Technician - Dallas, TX SNI Technology is looking for an experienced Help Desk Technician looking for a new opportunity in Dallas, TX. The ideal candidate will have a strong ...
- 19 Days Ago
Help Desk Technician
- Highmark Residential, LLC
-
Dallas, TX
FULL_TIME
- Overview Why Highmark Residential? Because every position is considered critical to Highmark’s success and reputation, we take care to employ those who aspire to become the best in their field. Those ...
- Just Posted
Senior Help Desk Technician
- Contact Government Services, LLC
-
Dallas, TX
FULL_TIME
- Senior Help Desk TechnicianEmployment Type: Full Time Department: Help DeskCGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to ...
- Just Posted
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0 Help Desk Supervisor jobs found in Mesquite, TX area
Customer Experience Representative-Dallas, TX
- BBA Aviation Plc.
-
Dallas, TX
- Job ID 9782Date Posted 01/31/2024Location Dallas, TexasAirport Dallas Love Field AirportCompany Signature Flight Support...
- 4/24/2024 12:00:00 AM
Service Desk Lead
- LTIMindtree
-
Dallas, TX
- About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across in...
- 4/23/2024 12:00:00 AM
Service Desk Lead
- Ltimindtree
-
Dallas, TX
- About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across in...
- 4/23/2024 12:00:00 AM
Senior Helpdesk Specialist (Remote)
- Avenu Insights & Analytics
-
Dallas, TX
- Job Description Job Description Job Summary: The position involves providing comprehensive support to the entire Justice...
- 4/22/2024 12:00:00 AM
Overnight Valet Parking Attendant - Dallas, TX
- Parking Management Company
-
Dallas, TX
- Job Details Job Location Dallas TX - Dallas, TX Position Type Full Time / Part Time Education Level None Travel Percenta...
- 4/22/2024 12:00:00 AM
CUSTOMER CARE TOLLING REPRESENTATIVE (Full-Time)
- MassMarkets
-
Dallas, TX
- POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Cus...
- 4/21/2024 12:00:00 AM
House Attendant
- SpringHill Suites Dallas Dtown/West
-
Dallas, TX
- Job Summary: Informacin disponible en espaol a continuacin. The House Attendant responsibilities include cleaning and ma...
- 4/21/2024 12:00:00 AM
House Attendant-Lobby
- Hilton Lincoln Centre Dallas
-
Dallas, TX
- Job Summary: Versin en espaol disponible a pedido. The House Attendant-Lobby responsibilities include cleaning and maint...
- 4/21/2024 12:00:00 AM
About Mesquite, Texas
Mesquite is a suburban city located east of the city of Dallas. Most of the city is located in Dallas County, though a small portion extends into Kaufman County. As of 2017 census estimates the population was 143,949, making it twenty-first most populous city in the U.S. state of Texas. Mesquite is positioned in the crossroads of four major highways (Interstates 30, 635, 20, and U.S. Route 80), making locations such as downtown Dallas, Lake Ray Hubbard, Dallas Love Field, and DFW International Airport, accessible.
According to legislative action, the city is the "Rodeo Capital of Texas". In 20...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$75,187 to $95,540
Mesquite, Texas area prices
were up 2.2% from a year ago
were up 2.2% from a year ago
What does a Help Desk Supervisor do?
Help Desk Supervisor in Oakland, CA
Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
February 07, 2020
Help Desk Supervisor in Dallas, TX
The Help Desk Supervisor manages the front desk team and activities.
January 12, 2020
Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020