Help Desk Supervisor jobs in Minneapolis, MN

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help Desk Technician I
  • IDEMIA
  • Prairie, MN FULL_TIME
  • Overview

    IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.

    Responsibilities

    Open tickets in CRM and troubleshoot calls. Able to turn knowledge into KBA articles to help the team.

    Qualifications

    Must have a high school diploma or some college education. A certification is a plus.

  • 9 Days Ago

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IT Help Desk Technician
  • River's Edge Hospital
  • St. Peter, MN FULL_TIME
  • Overview We have one full-time (80 hours per two weeks) position in our Information Services Department. M-F, daytime hours with rotating call schedule (24 hour, every third week) Benefits: Employees ...
  • 10 Days Ago

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Help desk support
  • TEKsystems
  • Inver Grove Heights, MN FULL_TIME
  • Description : Summary : Summary : There is an exciting opportunity in our Information Technology group. We are looking for a Representative to deliver technical support to on-line portal customers and...
  • 14 Days Ago

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Computer Technician (Help Desk)
  • Viking Client Services, LLC
  • Prairie, MN FULL_TIME
  • Viking Client Services provides payment processing, recovery, claims management and collection services to clients across the country. For over 50 years Viking has been providing trusted leadership an...
  • 15 Days Ago

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Help desk support
  • Randstad
  • Inver Grove Heights, MN FULL_TIME
  • junior help desk support level i. inver grove heights , minnesota posted february 8, 2024 job details summary $19 - $23 per hour temp to perm bachelor degree category computer and mathematical occupat...
  • 15 Days Ago

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Help desk technician
  • McGough
  • Saint Paul, MN FULL_TIME
  • McGough is a respected partner that brings six generations of experience to high profile, unique and complex construction projects. We take great pride in our people and their extraordinary expertise ...
  • 16 Days Ago

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0 Help Desk Supervisor jobs found in Minneapolis, MN area

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Customer Service Representative - Rec Center/Westwood Hills Nature Center
  • City of St. Louis Park, MN
  • Minneapolis, MN
  • Salary: $15.30 - $18.00 Hourly Location : St. Louis Park, MN Job Type: Part-Time Job Number: 2024-555-01 Department: Par...
  • 3/18/2024 12:00:00 AM

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Pool and Facilities Customer Service Associate - Part Time
  • AIR Communities
  • Minneapolis, MN
  • Company Description We are AIR Communities, a top apartment community operator managing properties in major markets. Our...
  • 3/18/2024 12:00:00 AM

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Patient Services Coordinator Ambulatory I - FOH, Psychiatry Clinic
  • Minnesota Visiting Nurse Agency
  • Minneapolis, MN
  • *_SUMMARY_* We are currently seeking a*PSC Ambulatory I-FOH* to join our*Psychiatry Clinic*team. This full time role wil...
  • 3/17/2024 12:00:00 AM

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Customer Service Rep
  • NuAire, Inc.
  • Minneapolis, MN
  • ** Customer Service Rep** **Job Category****:** SALES **Requisition Number****:** CUSTO001292 Showing 1 location Fernbro...
  • 3/17/2024 12:00:00 AM

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Banking Service Representative (Entry-Level)
  • Katapult Network
  • Saint Paul, MN
  • Katapult Network is designed to help college graduates with zero to two years of professional experience find their next...
  • 3/17/2024 12:00:00 AM

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Patient Service Coordinator
  • Children's Hospital Association - Saint Paul, MN
  • Saint Paul, MN
  • Description: About Children's Minnesota Children's Minnesota is one of the largest pediatric health systems in the Unite...
  • 3/17/2024 12:00:00 AM

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Patient Services Coordinator Ambulatory I - FOH, Ambulatory Float Pool
  • Hennepin County Medical Center
  • Minneapolis, MN
  • SUMMARY We are currently seeking a Patient Services Coordinator to join our Ambulatory Float Pool team. This full-time r...
  • 3/16/2024 12:00:00 AM

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Dental Patient Coordinator
  • UNITED FAMILY PRACTICE HEALTH
  • Saint Paul, MN
  • Job Type Full-time Description United Family Medicine is a Federally-Qualified Health Center in St. Paul, where patients...
  • 3/16/2024 12:00:00 AM

Minneapolis (/ˌmɪniˈæpəlɪs/ (listen)) is the county seat of Hennepin County and the larger of the Twin Cities, the 16th-largest metropolitan area in the United States. As of 2017, Minneapolis is the largest city in the state of Minnesota and 45th-largest in the United States, with an estimated population of 422,331. The Twin Cities metropolitan area consists of Minneapolis, its neighbor Saint Paul, and suburbs which altogether contain about 3.6 million people, and is the third-largest economic center in the Midwest. Minneapolis lies on both banks of the Mississippi River, just north of the riv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$81,005 to $102,932
Minneapolis, Minnesota area prices
were up 1.4% from a year ago

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Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
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Help Desk Supervisor in Dallas, TX
The Help Desk Supervisor manages the front desk team and activities.
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Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020