Help Desk Supervisor jobs in Mobile, AL
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- Bousquet Holstein
-
Range, AL
FULL_TIME
-
Bousquet Holstein PLLC is a versatile law firm with offices in Syracuse and Ithaca, representing clients across many industries. The firm’s clientele is comprised of businesses and individual clients for whom we provide legal advice and counsel on a broad range of matters covering more than 30 different practice areas.
Our mission and core beliefs are the guiding principles of our firm and determine how we practice law, respect and serve our clients, support our attorneys and staff, and achieve our goals and those of our clients. Our firm’s identity is grounded in the value of teamwork and respect for everyone’s individual contributions — and we are committed to fostering a diverse workplace that reflects the communities in which our clients and employees live and work.
With a history of over 60 years serving the Syracuse area, our firm feels a profound commitment to our community. This responsibility is a pillar of our company culture, and the contributions we collectively and individually make to our community are an integral part of who we are.
Bousquet Holstein PLLC currently has the following job opportunities available. For questions or inquiries regarding attorney positions, please contact Samantha Kasmarek, Director of Attorney Recruitment & Development at skasmarek@bhlawpllc.com. For inquiries on all other positions please contact Human Resources at HR@bhlawpllc.com. All inquiries will be kept confidential.
IT Help Desk TechnicianSalary Range: $25/Hr – $31/Hr.
The Help Desk Technician is responsible for providing timely and applicable technical assistance for all hardware, software and computer systems used throughout the Firm. This position is the first point of contact for any IT concerns or issues which include maintaining overall daily performance of the computer systems, setting up computer peripherals for employees and new hires, and effectively communicating with co-workers in the IT department to determine the best solution.
Preferred candidate will minimally have an Associate’s Degree in Computer Science or related field and 3 years of proven IT experience, or the equivalent of education and experience. Proficiency in Windows 10 Operating System and Microsoft Office products. Other preferred technology experience: Office 365, iManage/Filesite, Adobe Acrobat, Aderant EAPro, ZoomPhone Systems, HP Printers, Ricoh Copiers, Conference room setup including televisions and projectors.
To apply, please submit your resume and cover letter to Lisa Bachar, Director of Human Resources, at lbachar@bhlawpllc.com. Individuals from historically under-represented groups within in the legal community are encouraged to apply.
- 9 Days Ago
- NextGen Global Resources
-
Mobile, AL
CONTRACTOR
- 1. Previous media experience2. Experience working remotely.3. Not primarily IT or Help Desk Experience4. Able to work 0600am to 0200am EST (0400am - 1200am MST)5. Works well in a hands-on team environ...
- 8 Days Ago
- Jobs | Media Fusion, Inc. | Huntsville, AL
-
Atmore, AL
INTERN
- Job Title Jr. IT Help Desk Intern Shift Type Education High School Diploma Location Ecke Atmore, AL - Atmore, AL 36502 US (Primary) Career Level Entry Level Category Information Technology Job Type Pa...
- 1 Month Ago
- Hilton Garden Inn Mobile West
-
Mobile, AL
FULL_TIME
- Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, schedul...
- 16 Days Ago
- Smart Healthy Homes
-
Orange, AL
FULL_TIME
- Small family-owned remediation and restoration company has work lined up and is expanding their team. This is rewarding work! We dramatically improve the health of people's homes and they greatly appr...
- Just Posted
- Alabama Orthopaedic Clinic, PC
-
Mobile, AL
FULL_TIME
- REPORTS TO: Director of Nursing JOB SUMMARY: The OR Supervisor assesses, plans, implements, and evaluates the care rendered to patients with urgent or emergent health problems. The OR Supervisor has a...
- 9 Days Ago
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0 Help Desk Supervisor jobs found in Mobile, AL area
- Urgent Care for Children
-
Mobile, AL
- Responsibilities: * First point of contact for patients, guiding checking in and out, updating patient information, veri...
- 4/19/2024 12:00:00 AM
- AltaPointe Health
-
Mobile, AL
- Overview: Explore our job opportunities at AltaPointe.org, submit your online application, and then join us for Open Int...
- 4/18/2024 12:00:00 AM
- Hcltech
-
Pascagoula, MS
- Role :- Desktop Support Technician Location :- Pascagoula, MS Job Description :- This position is for an experienced tec...
- 4/17/2024 12:00:00 AM
- JOE HUDSON'S COLLISION CENTER
-
Daphne, AL
- Job Description Job Description Office Manager Provides exceptional customer service to all Joe Hudson’s Collision Cente...
- 4/16/2024 12:00:00 AM
- Winn-Dixie Retail Stores
-
Fairhope, AL
- Overview: Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we ce...
- 4/16/2024 12:00:00 AM
- HCLTech
-
Pascagoula, MS
- Role :- Desktop Support Technician Location :- Pascagoula, MS Job Description :- This position is for an experienced tec...
- 4/16/2024 12:00:00 AM
About Mobile, Alabama
were up 1.3% from a year ago