Help Desk Supervisor jobs in Monroe, LA
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- Technologix
-
Ruston, LA
PART_TIME
-
Quarterly Part-Time in Ruston, LA - Entry Level
Open to current Louisiana Tech University students
Reports to Strategic Initiatives Manager
Summary
We are looking for a qualified Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.
An excellent Help Desk Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed.
Your goals will be to build value for clients that will help protect the company’s character and business.
IT Help Desk – Part-Time Technician Responsibilities
- Serve as a professional and competent point of contact for customers seeking technical assistance over the phone or via service ticket
- Follow Technologix standard operating procedures (SOPs) during training and production phases of employment
- Complete remote troubleshooting through diagnostic techniques and pertinent questions
- Discover the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unsolved issues to the next level of support personnel
- Provide detailed information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on / escalate any client feedback or suggestions to the appropriate internal team
- Identify and suggest possible improvements to procedures
IT Help Desk – Part-Time Technician Requirements
- Actively pursuing a degree in Cyber Engineering, CIS, or related field
- Some experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and solve basic technical issues
- Proficiency in English
- Excellent verbal and written communication skills
- Customer-oriented and cool-tempered
- Must be eligible to work in the US without sponsorship
- 28 Days Ago
- Uhaul International
-
Bastrop, LA
PART_TIME,FULL_TIME
- U-Haul is currently looking for Moving Help® Service Providers in your area to help assist our customers with loading, unloading, packing, unpacking and their overall moving needs. Join our marketplac...
- 30 Days Ago
- OLYMPUS BUILDING SERVICES INC
-
Grambling, LA
OTHER
- Job Details Job Location: Grambling State University - Grambling, LA Salary Range: $17.00 Hourly DescriptionJob Description Job Summary The Supervisor oversees the custodial and floor tech staff at a ...
- 28 Days Ago
- Milbank Manufacturing
-
El Dorado, AR
FULL_TIME
- Position Qualifications Education: Associate's degree in a related discipline or the equivalent combination of education, technical training or work experience Experience/Skills/Abilities: Typically r...
- 30 Days Ago
- MCR
-
West Monroe, LA
PART_TIME
- The Front Desk Agent at the Hilton Garden Inn in West Monroe is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ES...
- 13 Days Ago
- MCR Hotels
-
West Monroe, LA
FULL_TIME
- Front Desk Agent Hilton Garden Inn West Monroe, 400 Mane Street, West Monroe, Louisiana, United States of America Req #5864 Friday, March 22, 2024 The Front Desk Agent at the Hilton Garden Inn in West...
- 27 Days Ago
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0 Help Desk Supervisor jobs found in Monroe, LA area
- Centric Federal Credit Union
-
Monroe, LA
- Job Description Job Description Centric is committed to creating, encouraging, and nurturing a safe and inclusive work e...
- 4/25/2024 12:00:00 AM
- New Jersey Urology, LLC
-
Monroe, LA
- ** Front Desk Receptionist** **Job Category****:** Administration **Requisition Number****:** FRONT001538 Showing 1 loca...
- 4/24/2024 12:00:00 AM
- AmeriPride Services
-
Monroe, LA
- The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly mot...
- 4/24/2024 12:00:00 AM
- Franciscan Missionaries of Our Lady Health System
-
Monroe, LA
- Job Description Job Title: Patient Access Representative 1 - Clinic Job Summary: The Clinic Access Rep 1 is responsible ...
- 4/24/2024 12:00:00 AM
- Franciscan Missionaries of Our Lady Health System
-
Monroe, LA
- Job Description Job Title: Patient Access Representative 1 - Clinic Job Summary: The Clinic Access Rep 1 is responsible ...
- 4/24/2024 12:00:00 AM
- Bayou Bowl
-
Monroe, LA
- Job Description Job Description Looking for Lane Attendant team members who are customer service oriented, to maintain t...
- 4/23/2024 12:00:00 AM
- Franklin Medical Center
-
Winnsboro, LA
- Job Description Job Description POSITION: PROJECTS COORDINATORDEPARTMENT: MAINTENANCEFLSA STATUS: EXEMPTPlease read this...
- 4/22/2024 12:00:00 AM
- Vestis
-
Monroe, LA
- The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly mot...
- 4/22/2024 12:00:00 AM
About Monroe, Louisiana
were up 1.2% from a year ago