Help Desk Supervisor jobs in Monterey, CA

About us

Kirkwood Collection is a family-owned and independently operated luxury hotel brand. We set ourselves apart from mainstream hotels by finding overlooked or underutilized historic properties and turning them into iconic hubs for the sophisticated traveler. Since we opened the doors on our first hotel in Palm Springs in 2014, we’ve grown to a collection of six properties positioned throughout California’s favorite vacation destinations.

Our company is seeking an individual who can play a vital role in the coordination of administrative tasks and office operations. The ideal candidate will be required to quickly and effectively respond to guest inquiries and concerns, handle the exchange of keys on a daily basis and uphold operational standards for the front desk. A successful candidate will be able to effectively communicate with employees and leaders at all levels of the organization, and possess an ability to work under pressure.

Responsibilities:

• Implement and uphold operational guidelines in accordance with Kirkwood standard

procedures.

• Create daily room assignments for Housekeeping to be approved by the

Operations Manager.

• Assist with training of all new hire candidates for property
• Ensure all work areas are clean and organized keeping hotel up to local health code

standards.

• Ensure Receptionists are completing their daily tasks to the highest standards of quality.
• Ensure all reservations are reviewed for accuracy from all booking channels. (OTA’s,

cancellations, extending etc.)

• Respond to emergency calls from the site teams in the absence of the Operations

Manager.

• Learn and cover all shifts as needed, including morning and evening shifts.
• Coordinate with outside vendors to troubleshoot and resolve problems on site.
• Utilize feedback from guests and staff to strategize with the Manager on ways to improve day to day operations and service.

Requirements

• 2 solid years in customer service role working for one employer, preferably in hospitality
• Prior front desk experience assisting guests in a hospitality setting, hotel experience preferred
• Prior experience serving guests in a similar size property

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Pacific Grove, CA 93950: Relocate before starting work (Required)

Work Location: In person