Help Desk Supervisor jobs in North Carolina
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- Amtec
-
Charlotte, NC
FULL_TIME
-
Provide firsttier basic technical support toend users on issues of basic computer operations including passwordreset ticket escalation basic troubleshooting and error messages.
Provide firsttier technical support to end users on issues of basiccomputer operations including password reset ticket escalationbasic troubleshooting and error messages.
Candidate must have theability to identify research and resolve basic technical problemsin a Windows environment. Candidate would need to have acceptablecustomer service skills ability to document and track request viaService Now for assistance and escalate unresolved issues to higherlevel of support in accordance with policies andprocedures.
Skills
Experience
Customer Serviceexperience Microsoft Office suite Active Directory ServiceNowticketing software remote troubleshooting Basic understanding ofnetworking technologies and protocols such as IP addressing DNSDHCP and VPN client configuration Basic knowledge of the Windows 7and 10 operating system and ticketing systems.
Education
High SchoolDiploma associate degree bachelors degree Some completed collegecourse work technical degree such as MCP / MCDST Certification and / orComp TIA A Certification a plus Requirement Soft Skills Able toread quickly comprehend take action and be able to beagile.
Additional
All the Help Desk II rolesin Charlotte are with the same manager. Please do NOT submit acandidate multiple times. 612 months of experience issufficient(preferably IT but not neccessarily) position is temp toperm local to Charlotte NC.
Looking for someone who is trainablehas good computer skills great customer service skills. AdditionalDetails : Supplier has prepared a compelling candidate summary toinclude the below : a.
Candidate availability to interview : b.Candidate availability to start : c. Candidates current interviewactivity and job leads : d.
Candidates current employmentstatus :
Customer Service,Microsoft Office suiteActive Directory,ServiceNow ticketing software,remotetroubleshooting,Windows 7 and 10 operatingsystem
Last updated : 2024-03-22
- 26 Days Ago
- Matthews HELP Center
-
Matthews, NC
PART_TIME
- Retail Supervisor Backporch Treasures Thrift Shop Reports To: Director of Retail Operations, Backporch Treasures FLSA Status: Non-Exempt, Part Time Department: Backporch Treasures Hours per week: 27 P...
- 8 Days Ago
- Harmony at Greensboro
-
Greensboro, NC
FULL_TIME
- STATEMENT OF JOB: The concierge/receptionist performs a variety of administrative support duties including: greeting all visitors to the community, answering the telephone, transferring calls to appro...
- 9 Days Ago
- Intratek Computer, Inc.
-
Charlotte, NC
CONTRACTOR,FULL_TIME
- Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized informatio...
- 11 Days Ago
- Global Placement Firm
-
Charlotte, NC
FULL_TIME
- "Our client is in search of a Help Desk Analyst to support all worldwide staff and Fund Services external Hedge Fund and Fund Administration clients with financial application (Investran, Yardi and ot...
- 13 Days Ago
- Stored Technology Solutions Inc
-
Raleigh, NC
FULL_TIME
- Position Summary: As a Help Desk Coordinator at StoredTech, you'll play a critical role in facilitating the smooth operation of our technical support services. This position offers an opportunity for ...
- Just Posted
Help Desk Supervisor jobs at Popular Companies
- AITHERAS, LLC
-
Washington, DC
- Position: Help Desk Supervisor/Senior Trainer Location: 950 Pennsylvania Avenue NW Washington, DC 20530 Type: Full-time,...
- 4/19/2024 12:00:00 AM
- B&L PC SOLUTIONS INC
-
Hauppauge, NY
- Job Description Job Description We’re currently in search of a Supervisor to fulfill the following job responsibilities:...
- 4/18/2024 12:00:00 AM
- Imagine Staffing Technology An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 4/18/2024 12:00:00 AM
- Kingscott Associates
-
Kalamazoo, MI
- The IT Help Desk Coordinator / Technician plays a crucial role in providing technical support and assistance to end-user...
- 4/17/2024 12:00:00 AM
- Imagine Staffing Technology, An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 4/17/2024 12:00:00 AM
- US Tech Solutions
-
Albany, NY
- Duration: 24 months contract Job Description: The candidate should establish and maintain a working knowledge of the nav...
- 4/17/2024 12:00:00 AM
- Smartsource Technical Solutions
-
Dayton, OH
- Smart Source is looking for a Help Desk Supervisor for the following opportunity. Location: Dayton, OH Salary: 100K Empl...
- 4/16/2024 12:00:00 AM
- Felician Sisters of North America
-
Livonia, MI
- Job Description Job Description Are you interested in using your IT Support skills to give back to those who have dedica...
- 4/15/2024 12:00:00 AM