Help Desk Supervisor jobs in Nebraska

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help Desk
  • Volto Consulting
  • Omaha, NE CONTRACTOR
  • Duties:
    - Respond to help desk tickets and provide timely resolution or escalation as needed
    - Troubleshoot hardware, software, and network issues for end users
    - Install, configure, and maintain computer systems and peripherals
    - Assist with user account management, including password resets and access permissions
    - Provide technical support for mobile devices and remote access solutions (VPN)
    - Collaborate with other IT teams to resolve complex technical issues
    - Document all support activities and resolutions in the ticketing system (ServiceNow)
    - Follow established procedures for incident management and change control
    - Assist with the development and maintenance of knowledge base articles

    Skills:
    - Strong knowledge of computer networking principles and protocols (TCP/IP)
    - Proficiency in Windows operating systems (Windows 10)
    - Experience with mobile devices (iOS, Android)
    - Familiarity with help desk ticketing systems (ServiceNow preferred)
    - Understanding of network administration concepts (GPO, DNS, DHCP)
    - Excellent problem-solving and troubleshooting skills
    - Strong customer service orientation with the ability to communicate technical information effectively

    Job Type: Contract

    Pay: $14.00 - $16.50 per hour

    Experience level:

    • 1 year
    • 2 years
    • Under 1 year

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Application Question(s):

    • Please mention you preference in working for W2 or 1099 (W2/1099)

    Experience:

    • Help desk: 1 year (Required)
    • Mailroom: 1 year (Required)

    Ability to Relocate:

    • Omaha, NE: Relocate before starting work (Required)

    Work Location: On the road

  • 4 Days Ago

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Service Desk / Help Desk Analyst
  • Paradigminfotech
  • Omaha, NE FULL_TIME
  • Company DescriptionParadigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of t...
  • 10 Days Ago

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Help Desk Analyst
  • Banyan Medical Solutions LLC
  • Omaha, NE FULL_TIME
  • SUMMARY The primary objective of the role is to provide first call resolution. This will be achieved by troubleshooting, diagnosing, and resolving problems at the first point of contact and/or escalat...
  • 19 Days Ago

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Help Desk Analyst-USSTRATCOM
  • Peraton
  • Offutt AFB, NE FULL_TIME
  • Responsibilities We are looking for a Help Desk Analyst in Bellevue, Nebraska. The candidate that we hire will provide desk-side, phone, and analysis for the Command and Control Facility Windows/RHEL ...
  • 20 Days Ago

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IT Help Desk Specialist
  • College of Saint Mary
  • Omaha, NE FULL_TIME
  • College of Saint Mary strives to create a safe, inclusive educational environment where every person’s worth and dignity is valued and nurtured. Applicants representing diverse backgrounds and experie...
  • Just Posted

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Help Desk Support
  • Volto Consulting
  • Omaha, NE CONTRACTOR
  • Help Desk/ Process Associate / Document Management CandidateOnsite from Day 1Omaha, NE, USACandidate must have some exp with mails (not mandatory but will be a closable person if Life Insurance Mailro...
  • 2 Days Ago

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IT Help Desk Supervisor
  • B&L PC SOLUTIONS INC
  • Hauppauge, NY
  • Job Description Job Description We’re currently in search of a Supervisor to fulfill the following job responsibilities:...
  • 3/28/2024 12:00:00 AM

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Information Technology Help Desk Coordinator
  • Kingscott Associates
  • Kalamazoo, MI
  • The IT Help Desk Coordinator / Technician plays a crucial role in providing technical support and assistance to end-user...
  • 3/28/2024 12:00:00 AM

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Help Desk Supervisor
  • VanderHouwen
  • Portland, OR
  • Status: Direct Hire Job Title: Desktop Support Supervisor Location: On-site Salary: $85,000-$95,000 About the company: T...
  • 3/25/2024 12:00:00 AM

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IT Help Desk Supervisor
  • City of New York
  • New York, NY
  • Job Description The NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging w...
  • 3/25/2024 12:00:00 AM

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Help Desk Supervisor (First Responders Group)
  • The Doyle Group
  • Boulder, CO
  • Help Desk Supervisor (On-site) The Doyle Group is a leading IT consulting and placement firm, dedicated to providing top...
  • 3/25/2024 12:00:00 AM

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IT Support Services Coordinator (Help Desk Supervisor)
  • Oregon Shakespeare Festival
  • Ashland, OR
  • Job Description Job Description Job Summary: Responsible for managing and coordinating IT Support for the Oregon Shakesp...
  • 3/25/2024 12:00:00 AM

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Information Technology Help Desk Supervisor
  • Concero
  • St Louis, MO
  • Under minimal managerial guidance of the CIO, the IS Service Desk Supervisor is responsible for direct oversight of the ...
  • 3/24/2024 12:00:00 AM

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Information Technology Help Desk Supervisor
  • Boulo Solutions
  • Orlando, FL
  • IN-OFFICE | FULL-TIME Boulo Solutions is partnering with an IT company in the pharmacy space looking to hire an IT Help ...
  • 3/24/2024 12:00:00 AM

The state is bordered by South Dakota to the north; Iowa to the east and Missouri to the southeast, across the Missouri River; Kansas to the south; Colorado to the southwest; and Wyoming to the west. The state has 93 counties and is split between two time zones, with the state's eastern half observing Central Time and the western half observing Mountain Time. Three rivers cross the state from west to east. The Platte River, formed by the confluence of the North Platte and the South Platte, runs through the state's central portion, the Niobrara River flows through the northern part, and the Rep...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$71,342 to $90,653

Help Desk Supervisor in Des Moines, IA
The Supervisor will be responsible for scheduling, directing the activities of the Help Desk staff, reviewing and evaluating their work.
January 11, 2020
Help Desk Supervisor in El Paso, TX
Computer support specialists provide help and advice to people and organizations using computer software or equipment.
February 21, 2020
Help Desk Supervisor in York, PA
The role of help desk supervisor is similar to that of any call center supervisor, except that help desk customers are generally employees.
December 28, 2019