Help Desk Supervisor jobs in New Hampshire
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- RdF Corporation
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Hudson, NH
FULL_TIME
-
RdF Corporation, a leading temperature sensor technology manufacturer for over sixty years, located in Hudson, New Hampshire, seeks a Helpdesk candidate to troubleshoot software problems to resolution or escalate problems to the programmer or off-site support. Provide technical and end-user support for the desktop operating systems and applications, network connections and web applications. Manage RdF networks, in-house systems and backup management. Create accounts and assign rights and permissions to file shares, assign and remove users from permission groups, register computers on RdF network, reset account passwords, software duplications and distribution, maintain software compliance database and asset inventory, create email account aliases, and assist with special projects. Support and train users on a ide range of software including Windows and in-house/MRP Systems, email, network applications, word processing, spreadsheet, calendaring, database. web and multimedia applications. Evaluate users' computing needs and assist with hardware and software choices to meet those needs. Troubleshoot, repair and replace hardware for PC systems as well as printers. Assist with programming needs.
Requires a Bachelor's Degree in Computer Science or equivalent from an accredited four year college or university.
Job Type: Full-time
Pay: $15.81 - $19.04 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
- 17 Days Ago
- Baker Newman Noyes
-
Portsmouth, NH
FULL_TIME
- About UsBaker Newman Noyes (BNN) is a top 100 tax, assurance, and advisory firm in the U.S. and holds a Best of Accounting™ recognition for superior client service. BNN was founded to create opportuni...
- 13 Days Ago
- Leddy Group
-
Lebanon, NH
FULL_TIME
- Help Desk Support If you’re reliable, computer savvy, and don’t mind working nights, then consider this Help Desk Support role. You’ll work as part of the operations team to support users and monitor ...
- 15 Days Ago
- Drummond Woodsum
-
Manchester, NH
FULL_TIME
- Help Desk Technician Portland, Maine Drummond Woodsum is seeking a full-time Help Desk Technician to join our IT team and support our attorneys and staff in their day-to-day technology needs, schedule...
- 2 Days Ago
- Talent Groups
-
Concord, NH
CONTRACTOR
- 3 Years of Experience in Help Desk Support. Provide technical support and troubleshooting for hardware, software, and system-related issues via phone, email, or in-person. Install, configure, and main...
- 4 Days Ago
- Talent Groups
-
Concord, NH
CONTRACTOR
- 3 Years of Experience in Help Desk Support. Provide technical support and troubleshooting for hardware, software, and system-related issues via phone, email, or in-person. Install, configure, and main...
- 4 Days Ago
Help Desk Supervisor jobs at Popular Companies
- Kingscott Associates
-
Kalamazoo, MI
- The IT Help Desk Coordinator / Technician plays a crucial role in providing technical support and assistance to end-user...
- 4/22/2024 12:00:00 AM
- Nana Regional Corporation
-
Dayton, OH
- OverviewWork Where it MattersAkima Global Technology (AGT), an Akima company, is not just another federal IT contractor....
- 4/22/2024 12:00:00 AM
- Imagine Staffing Technology, An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 4/22/2024 12:00:00 AM
- Latitude Inc
-
Fairfax, VA
- Job Title: Help Desk Coordinator Location: Fairfax, VA (On-site) Salary: $20 - $22 per hour Our company is seeking a mot...
- 4/21/2024 12:00:00 AM
- Felician Sisters of North America
-
Livonia, MI
- Job Description Job Description Are you interested in using your IT Support skills to give back to those who have dedica...
- 4/20/2024 12:00:00 AM
- AITHERAS, LLC
-
Washington, DC
- Position: Help Desk Supervisor/Senior Trainer Location: 950 Pennsylvania Avenue NW Washington, DC 20530 Type: Full-time,...
- 4/19/2024 12:00:00 AM
- B&L PC SOLUTIONS INC
-
Hauppauge, NY
- Job Description Job Description We’re currently in search of a Supervisor to fulfill the following job responsibilities:...
- 4/18/2024 12:00:00 AM
- Imagine Staffing Technology An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 4/18/2024 12:00:00 AM