Help Desk Supervisor jobs in New Jersey
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- Vineland Developmental Center
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Vineland, NJ
FULL_TIME
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Supervisor Information Technology Help Desk:
Vineland Developmental Center, an intermediate care facility, provides residential, clinical, educational, vocational, and social services to its residents, 24/7 in Cumberland County, NJ. This NJ State healthcare facility seeks a Supervisor of Information Technology Help Desk with expert level experience maintaining, troubleshooting and establishing database systems.
Functional Position:
This highly visible supervisor implements solutions to multiple MS Access data sets that are efficient, secure and meet the needs of the organization. Create structured database layouts, optimize data storage and retrieval, establishing tables, defining relationships, and ensuring integrity.
Administers and maintains system security measures to ensure accuracy and confidentiality by protecting data, assigning and maintaining user access codes, passwords and security rights according to procedure. Periodically reviews access methods, monitoring and security.
Education and Experience:
Possession of a bachelor's degree from an accredited college or university; and four (4) years of professional experience in an Information Technology operational unit of a public or private information processing facility, including at least three (3) years of experience with an information technology help desk or operational support unit supporting a multiplatform Client/Server LAN or WAN environment and/or Mainframe operation, one (1) year of which shall have been in a lead capacity.
Please review the below job specification for additional information.
info.csc.state.nj.us/jobspec/70348.htm.
Salary is $ 75,386.19 - $ 107,247.18
Benefits
12 Vacation Days*
Prescription Drug Plan
15 Sick Days*
Retirement Plans
3 Administrative Leave Days*
Life Insurance
Vision Care Reimbursement
Deferred Compensation Plan
Health and Dental Benefits
*proration based on start date
Interested candidates may forward a cover letter, resume and transcript electronically to:
Ddd-vdc.Humanresources@dhs.nj.gov
Job Type: Full-time
Pay: $75,386.19 - $107,247.18 per year
Benefits:
- Health insurance
Schedule:
- 8 hour shift
Work Location: In person
- 6 Days Ago
- Newark Public Schools
-
Newark, NJ
OTHER
- Position Type: Non Instructional - All Titles/Supv. Inf. Tech. Help DeskDate Posted: 10/4/2023Location: Division of Information Tech - 304NEWARK BOARD OF EDUCATION HUMAN RESOURCE SERVICES 765 BROAD ST...
- 18 Days Ago
- Union County College
-
Cranford, NJ
PART_TIME
- The Helpdesk Specialist under the direction of the Manager of Help Desk Services, assists and instructs faculty, staff and students in the proper use of the computer hardware and software facilities a...
- 15 Days Ago
- Fawkes IDM
-
Hackensack, NJ
FULL_TIME
- The Help Desk Application Specialist is an internal escalation point in the Help Desk team. This is a new role designed to enhance the knowledge base of the Help Desk team. Responsibilities: Providing...
- 16 Days Ago
- PCR Systems, Inc
-
Long Branch, NJ
FULL_TIME
- PCR Systems, Inc., a well-established IT outsourcing company for over 30 years, is seeking a Help Desk Technician for one of our hospitals in Long Branch, New Jersey. Job Details:Qualified candidates ...
- 18 Days Ago
- Sunrise Systems, Inc.
-
Trenton, NJ
FULL_TIME
- Job DetailsJob Title: Help Desk Manager Location: Trenton, NJ Duration: 03 months on W2 with possibility of extension. Job Description: Client IT needs to distribute End of Life (EOL) equipment that w...
- 18 Days Ago
Help Desk Supervisor jobs at Popular Companies
- Felician Sisters of North America
-
Livonia, MI
- Job Description Job Description Are you interested in using your IT Support skills to give back to those who have dedica...
- 4/25/2024 12:00:00 AM
- Addison Group
-
Moncks Corner, SC
- Help Desk Lead 6 month Contract-to-Hire $80,000 - $85,000 per year Onsite M-F in Moncks Corner, SC Main Point-Of-Contact...
- 4/24/2024 12:00:00 AM
- AITHERAS, LLC
-
Washington, DC
- Position: Help Desk Supervisor/Senior Trainer Location: 950 Pennsylvania Avenue NW Washington, DC 20530 Type: Full-time,...
- 4/24/2024 12:00:00 AM
- B&L PC SOLUTIONS INC
-
Hauppauge, NY
- Job Description Job Description We’re currently in search of a Supervisor to fulfill the following job responsibilities:...
- 4/23/2024 12:00:00 AM
- Imagine Staffing Technology An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 4/23/2024 12:00:00 AM
- Nana Regional Corporation
-
Dayton, OH
- OverviewWork Where it MattersAkima Global Technology (AGT), an Akima company, is not just another federal IT contractor....
- 4/22/2024 12:00:00 AM
- Imagine Staffing Technology, An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 4/22/2024 12:00:00 AM
- Stored Technology Solutions Inc
-
Raleigh, NC
- Position Summary: As a Help Desk Coordinator at StoredTech, you'll play a critical role in facilitating the smooth opera...
- 4/21/2024 12:00:00 AM