Help Desk Supervisor jobs in Nashville, TN

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help Desk Internship
  • C Spire
  • Nashville, TN OTHER
  • Overview

    The Help Desk Intern role provides phone and remote technical support to various C Spire Business customers in their market and throughout the Southeast. Previous inbound call phone support experience is highly desired. More importantly, we are looking for an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize and execute tasks without micro-management. The role will involve basic desktop and systems administration support.

    Responsibilities

    • Create and manage Service Requests, Incidents, and Problems through a ticketing system.
    • Answer inbound service calls to ensure minimal abandoned calls.
    • Administer the ticketing system:
      • Verify tickets are dispatching according to policy.
      • Verify ownership of tickets.
      • Verify tickets are filled out accurately.
    • Troubleshoot and administer Windows based applications, Operating Systems (desktop and server), and Server Roles (AD DS, DHCP, DNS, DFS, Print Server, File Server).
    • Perform virus and malware remediation.
    • Perform computer build outs.
    • Troubleshoot MFP/scanner/fax.
    • Troubleshoot WiFi/network connectivity.
    • Perform any other task or duty as assigned or required.

    Qualifications

    • REQUIRED
      • Currently pursuing an Associates or Bachelor’s degree in Computer Science, Information Technology, or a related field from an accredited university or college.
      • Must be able to work 100% onsite.
    • PREFERRED
      • 1 year of experience in an inbound, customer support role.
      • Expereince supporting Windows Desktops and/or Servers.
      • Associates Degree in an IT field
      • Expereince with the following technologies:
        • CompTIA A
        • CompTIA Net
        • Windows 8, Windows 10
        • Server 2016, Server 2019
        • Azure
        • Active Directory
        • Exchange 2013, Office 365
        • Microsoft Office Suite
        • Terminal Servers
        • Citrix

    PHYSICAL REQUIREMENTS:  Candidate should be able to lift and carry 35lbs.  Job will require sitting for long periods of time, and may occasionally require bending, lifting, and stooping.

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  • 21 Days Ago

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Help Desk Technician
  • Pierce Technology Corp
  • Franklin, TN FULL_TIME
  • • Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) • Utilize your comprehensive knowledge of computer hardware, software...
  • 2 Days Ago

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Help Desk Technician
  • Ephesus Solutions
  • Franklin, TN OTHER,FULL_TIME
  • Technical skills 8 yearsOpen for 8 hour shiftProvides technical support for computer hardware and softwareThey troubleshoot issues related to accountsAsk targeted questions to quickly understand the r...
  • 4 Days Ago

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Help Desk Analyst
  • CareHarmony
  • Nashville, TN FULL_TIME
  • Company:CareHarmony works comprehensively with providers to deliver value-based care management initiatives for their patients with the latest advancements in population health technology.Qualificatio...
  • 11 Days Ago

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IT Help Desk openings
  • ClientSolv Technologies
  • Nashville, TN OTHER
  • Company DescriptionClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technol...
  • 13 Days Ago

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Help Desk (Studio) Intern
  • Educational Media Foundation - K-LOVE & Air1
  • Franklin, TN INTERN
  • Overview We're on the lookout for a Help Desk Intern to join our Studio Support team. If you're a tech-savvy individual who loves Christian music, then this is the perfect gig for you! You'll get to w...
  • 15 Days Ago

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0 Help Desk Supervisor jobs found in Nashville, TN area

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Overnight Lobby Attendant | Cambria Hotel
  • Hotel Resource
  • Nashville, TN
  • **Customer Service, Hospitality - Hotel** **Overnight Lobby Attendant | Cambria Hotel** Overnight Lobby Attendant | Camb...
  • 3/29/2024 12:00:00 AM

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Patient Coordinator/Front Desk Nashville, TN
  • Kidtherapy
  • Nashville, TN
  • Patient Coordinator/ Front Desk - Murfreesboro Job Details Job Location Murfreesboro - Murfreesboro, TN Position Type Fu...
  • 3/29/2024 12:00:00 AM

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Valet Parking Attendant - Nashville, TN
  • Parking Management Company
  • Nashville, TN
  • Job Details Job Location Nashville TN - Nashville, TN Position Type Full Time / Part Time Education Level None Travel Pe...
  • 3/28/2024 12:00:00 AM

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Customer Service Advisor
  • Anthology Inc
  • Nashville, TN
  • Job Description Customer Service Advisor Remote - US The Opportunity: Anthology offers the largest EdTech ecosystem on a...
  • 3/27/2024 12:00:00 AM

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Valet Parking Attendant- Gaylord Opryland Hotel - $20+/Hr Potential!
  • Hotel Resource
  • Nashville, TN
  • **Other** **Valet Parking Attendant- Gaylord Opryland Hotel - $20+/Hr Potential!** Valet Parking Attendant- Gaylord Opry...
  • 3/27/2024 12:00:00 AM

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Customer Care Coordinator
  • Ingram Content Group
  • La Vergne, TN
  • **Customer Care Coordinator** * 14 Ingram Blvd, La Vergne, TN 37086, USA * Full-time **Job Description** is hiring for a...
  • 3/27/2024 12:00:00 AM

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Evening Public Areas Attendant
  • Hotel Indigo Nashville
  • Nashville, TN
  • Hotel Indigo Nashville- The Countrypolitan is looking for a full-time Evening Public Area Attendant to join our Housekee...
  • 3/25/2024 12:00:00 AM

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Medical Center Valet Parking Attendant - Nashville, TN
  • Parking Management Company
  • Nashville, TN
  • Job Details Job Location Nashville TN - Nashville, TN Position Type Full Time / Part Time Education Level None Travel Pe...
  • 3/25/2024 12:00:00 AM

Nashville is the capital and most populous city of the U.S. state of Tennessee. The city is the county seat of Davidson County and is located on the Cumberland River. The city's population ranks 24th in the U.S. According to 2017 estimates from the U.S. Census Bureau, the total consolidated city-county population stood at 691,243. The "balance" population, which excludes semi-independent municipalities within Davidson County, was 667,560 in 2017. Located in northern Middle Tennessee, Nashville is the main core of the largest metropolitan area in Tennessee. The 2017 population of the entire 14-...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$70,888 to $90,077
Nashville, Tennessee area prices
were up 1.3% from a year ago

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