Help Desk Supervisor jobs in Newport News, VA

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help Desk Administrator
  • Axom Technologies
  • Fort Eustis, VA FULL_TIME
  • Help Desk Administrator
    Job Locations US-VA-Ft. Eustis
    ID 2023-8163 # of Openings 1 Category IT Support Clearance Tier 3 - Secret/ADP II
    Overview

    The Army Training Support Center (ATSC) is located at Fort Eustis, Virginia and responsible for managing the Army Training Support Enterprise (TSE) providing oversight for many programs that enable the development, delivery, and sustainment of Training and Education (T&E) support capabilities worldwide. By Light is looking for candidates to provide Automation Technical Support (ATS) for mission related network components, computers, Software (SW), Video Teleconferencing (VTC) equipment, projectors, wiring, network equipment/SW, switches, Configuration Management (CM), servers, virtual environments and infrastructure, applications, and associated communications equipment.

    We offer an attractive salary and benefits package that includes Medical, Dental, Life and Disability Insurance; 401K, and paid holidays to ensure the highest quality of life for our employees. A career with By Light offers excellent opportunities for growth with a leading-edge information technology company.

    Responsibilities
      Utilize and maintain a Help Desk Ticketing System / Work Order System.
    • Receive Problem Reports (PR) via email messages or phone calls from the user community or Fort Eustis Directorate of Network Enterprise Center (NEC).
    • Report and log PRs within 5 days after the problem has been resolved) and include relevant information: the problem, solutions, date/time problem reported, date/time problem resolved, POC, technician that assisted with the problem and all pertinent information for tracking purposes.
    • Provide notification immediately telephonically or in person upon identification of any outage that affects the organization as a whole or the external training domain user access to systems.
    • Report problems through the work order system or email after initial response notification.
    • Document calls and responses into the ATSC work order system.
    • Assist personnel with service issues for the Enterprise Email system.
    • Establish, maintain, delete, and troubleshoot Exchange user accounts on the Enterprise Email servers supporting ATSC users.
    • Assist users/organization with Directory Synchronization for servers and mailboxes.
    • Troubleshoot and resolve all email problems to include hardware/software/user errors.
    • Install and configure peripheral devices and software on users' machine as well as train users on new devices, access, and configuration, as required.
    • Provide program usage help files to outlook distribution folder administrators. Such as set up mail system to the local outlook distribution folder administrators as well as how to add/delete Division exchange distribution folders and files.
    • Keep users informed of Microsoft Exchange/Outlook features and capabilities.
    • Maintain all mail policies in a SharePoint Portal site for general access and on the internal SharePoint Portal server.
    Required Experience/Qualifications
    • Associate degree
    • Minimum of 5 years' experience executing IT service and infrastructure support.
    • Baseline Certifications: Security
    • Computing Environment Certification: Microsoft Windows 10 (MD-100) or Microsoft Managing Modern Desktops (MD-101) or other Microsoft Certification.
    Preferred Experience/Qualifications
    • Supported the U.S. Army or other DoD/Federal Agency
    • Has the communication skills to effectively interface with senior military officials, managers, and subordinates.
    Special Requirements/Security Clearance
    • Secret Security Clearance

    Axom Technologies LLC ("Axom") IS AN EQUAL OPPORTUNITY EMPLOYER. Axom prohibits discrimination or harassment of any type and affords equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, age, genetic information, marital status, or any other characteristic protected by federal, state, or local law or regulation. Axom intends to comply with both the letter and the intent of these laws.

     

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Help Desk Operator
  • Booz Allen
  • Suffolk, VA FULL_TIME
  • Help Desk Operator Key Role: Provide expert customer service and interfaces with customers to resolve issues, establish accounts, track trouble tickets, and identify issues for resolution. Utilize che...
  • 12 Days Ago

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Help Desk Technical Support
  • American Cybersystems
  • Newport, VA FULL_TIME
  • Innova Solutions is immediately hiring a Help Desk Technical Support. Position type: Full-time - ContractDuration: 06 MonthsLocation: Newport News, VA As a Help Desk Technical Support, you will:Resolv...
  • 13 Days Ago

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Help Desk Technical Support
  • ASC
  • Newport, VA CONTRACTOR
  • Must be available 2nd Shift is more likely (3:30pm – 11:30pm), but also 3rd shift (11:30pm – 7:30am) with rotating weekends. Mostly remote role, no set schedule to be onsite. Resolves technical proble...
  • 1 Month Ago

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Help Desk Administrator
  • By Light Professional IT Services LLC
  • Fort Eustis, VA FULL_TIME
  • Help Desk Administrator Job Locations US-VA-Ft. Eustis ID 2023-8163 # of Openings 1 Category IT Support Clearance Tier 3 - Secret/ADP II Overview The Army Training Support Center (ATSC) is located at ...
  • 1 Month Ago

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Help Desk Administrator
  • By Light Professional IT Services LLC
  • Eustis, VA OTHER
  • Overview The Army Training Support Center (ATSC) is located at Fort Eustis, Virginia and responsible for managing the Army Training Support Enterprise (TSE) providing oversight for many programs that ...
  • 1 Month Ago

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0 Help Desk Supervisor jobs found in Newport News, VA area

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Service Desk Operations Manager
  • ePlus inc.
  • Virginia Beach, VA
  • Overview: As a Service Desk Operations Manager, you will be responsible for the strategic direction and leadership for t...
  • 3/28/2024 12:00:00 AM

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Front Office Coordinator, Part-Time - Newport News (Hindenwood), VA
  • Pivot Physical Therapy
  • Newport News, VA
  • Position Overview: Greater Purpose and Core Values: Athleticos Greater Purpose is to empower people, inspire hope and tr...
  • 3/28/2024 12:00:00 AM

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Office Services Coordinator
  • CBRE
  • Norfolk, VA
  • Office Services Coordinator Job ID 159614 Posted 19-Mar-2024 Service line Advisory Segment Role type Full-time Areas of ...
  • 3/26/2024 12:00:00 AM

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Front Office Guest Services Manager - Williamsburg Lodge
  • Colonial Williamsburg
  • Williamsburg, VA
  • Who We Are Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and...
  • 3/26/2024 12:00:00 AM

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Patient Service/Front Desk Coordinator
  • MyEyeDr
  • Chesapeake, VA
  • About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an esse...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • David's Bridal, LLC.
  • Virginia Beach, VA
  • BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for e...
  • 3/25/2024 12:00:00 AM

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Patient Care Coordinator
  • Comber Physical Therapy Inc
  • Williamsburg, VA
  • Job Description Job Description As a critical member of the clinic team, the Patient Care Coordinator delivers exception...
  • 3/24/2024 12:00:00 AM

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Storage Services Administrator
  • Leidos
  • Norfolk, VA
  • Description Leidos is seeking a Storage Services Administrator to support efforts for Service Management, Integration, a...
  • 3/22/2024 12:00:00 AM

Newport News is located at 37°4′15″N 76°29′4″W / 37.07083°N 76.48444°W / 37.07083; -76.48444 (37.071046, −76.484557). According to the United States Census Bureau, the city has a total area of 120 square miles (310 km2), of which 69 square miles (180 km2) is land and 51 square miles (130 km2) (42.4%) is water. The city is located at the Peninsula side of Hampton Roads in the Tidewater region of Virginia, bordering the Atlantic Ocean. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the nation with...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$71,988 to $91,474
Newport News, Virginia area prices
were up 1.2% from a year ago

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