Help Desk Supervisor jobs in Oklahoma
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
IT Help Desk Supervisor
- Williams Companies
-
Tulsa, OK
FULL_TIME
-
Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law.Do something that means something at Williams. This isn’t just a job - it’s an opportunity to explore and discover your passion with coworkers who become friends and mentors who push you to be your best self in and out of the office. At Williams, we make clean energy happen. And you can too, so bring your energy to ours!
The IT Supervisor is responsible for supervising the review, design, development, implementation and support of technology solutions, while providing a visible leadership presence. This role will lead a diverse team of skilled professionals to develop IT solutions. The ability to communicate clearly and effectively with multiple teams inside and out of IT is key to success. We appreciate a new perspective on solutions for our ever-evolving IT needs.
Your work will challenge you, and with our Core Values to guide you, you’ll quickly learn and grow with us.
Responsibilities/Expectations:- Builds an innovative, first-class Help Center by tracking results through metrics and developing engaged employees
- Maintains a Help Center schedule that aligns with business hours, priorities, and call volume
- Engages with business partners to establish the feasibility of IT solutions for newly identified business needs
- Supervises application software development services or technical support
- Ensures that system improvements are implemented in a timely and accurate manner; resolves or facilitates resolution of issues
- Reviews, designs, develops, implements and supports technology solutions
- Provides input to policy level direction regarding standards and budget constraints; assists with budgeting, forecasting and conducts routine operating cost analysis
- Develops and communicates project estimates, plans, and status
- Engages with business partners to establish the feasibility of IT solutions for newly identified business needs
- Coordinates workforce planning and career development for employees
- Other duties as assigned
Education/Years of Experience:- Required: High School Diploma and a minimum of five (5) years’ of related experience
- Preferred: Bachelor's degree in a related field and a minimum of five (5) years’ of related experience
Other Requirements:- Preferred: Experience with Service Now
- Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority
- Proficiency in Microsoft Office Applications and PC skills
Shift/Work Hours/Travel Requirements:- Must be willing to work after hours
- May require travel up to 10%
About Tulsa:Our corporate headquarters is located in downtown Tulsa, Oklahoma, the 2nd largest city in Oklahoma and the 47th most populous in the U.S.
Tulsa is known as the Mother of "The Mother Road" - Route 66, and boasts impressive art deco architecture, the #1 city park in the U.S. (The Gathering Place) and is a great venue for live music. It's an easy place to get in and out of, with more than 20 non-stop flight destinations offered at Tulsa International Airport. Tulsa is listed onCNN Travel's best destinations to visit in 2022!
Tulsa is not only a great place to live, but it's affordable. According to the 2019 Economic Report from Tulsa's Future, the cost of living is 8 percent below the U.S. average. There is no place like T-Town. Check outvisittulsa.comto learn more!Why Choose Williams?We are committed to providing our employees with competitive compensation and benefits as part of your Total Rewards package to help protect your current and future physical, emotional, and financial health. We generally offer health benefit programs to our employees and their families that are competitive and flexible enough to meet your needs, and retirement benefits to allow you to invest now for financial security when you retire. With rich learning and development programming and a high internal mobility rate, you are not just applying to a job with Williams; you are embarking on an exciting career!- Competitive compensation
- Annual incentive program
- Hybrid work model - one to two work from home days each week for most office-based roles
- Flexible work schedule for most field-based roles
- 401(k) with company matching contribution and a fixed annual company contribution
- Comprehensive medical, dental, and vision benefits
- Generous company-paid life insurance and disability benefits
- A consumer-driven health plan option with the potential for a generous company contribution to a Health Savings Account
- Healthcare and Dependent Care Flexible Spending Accounts
- Paid time off, including floating and company holidays
- Wellness Program with annual rewards
- Employee stock purchase plan
- Robust employee learning and development
- High internal mobility (we promote from within)
- Parental leave (we provide up to 6 weeks for each parent)
- Fertility coverage and adoption benefits
- Domestic partner benefits
- Educational reimbursement
- Non-profit donation matching contributions and time off to volunteer
- Employee resource groups
- Employee assistance programs
- Technology to make our work more productive and collaborative
- Regular employee engagement surveys and feedback processes
Williams has a long history of making a significant difference in the communities where we live and work, and we strive to cultivate an environment of employee inclusion, innovation and passion that values all voices and opinions. We help each other succeed and great things happen when people from a diverse set of backgrounds come together. Together, we make clean energy happen.Eligibility and benefits are governed by the terms of the applicable plan or program document which can be amended or terminated at any time.For more information, please visithttps://www.williams.com/careers/total-rewards/.Education Requirements:Skill Requirements:Competency Requirements:Communicates effectively (3 - Meets Expectations), Courage (3 - Meets Expectations), Customer focus (3 - Meets Expectations), Decision quality (3 - Meets Expectations), Drives results (3 - Meets Expectations), Ensures accountability (3 - Meets Expectations), Instills trust (3 - Meets Expectations), Manages complexity (3 - Meets Expectations), Nimble learning (3 - Meets Expectations), Persuades (3 - Meets Expectations), Plans and aligns (3 - Meets Expectations), Self-development (3 - Meets Expectations) - 26 Days Ago
Information Technology Help Desk Supervisor
- RCB Bank
-
Claremore, OK
FULL_TIME
- Internal Deadline: 4/9/2024 POSITION SUMMARY: This position is responsible for overseeing the day-to-day operations of our IT Help Desk team, ensuring timely and efficient resolution of technical issu...
- 5 Days Ago
Technical Help Desk II
- Integrated Resources, Inc
-
Tulsa, OK
FULL_TIME
- Summary:The main function of the Technical Help Desk is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or res...
- 9 Days Ago
Help Desk Analyst I
- GDH
-
Oklahoma, OK
FULL_TIME
- Job DetailsJOB SUMMARY: Provides phone and chat support for business and IT customers technical problems and service requests; records problem symptoms and information for escalation of the more compl...
- 14 Days Ago
Help Desk Technician
- Fuse3 Solutions
-
Oklahoma, OK
FULL_TIME
- Help Desk Technician Responsibilities of Help Desk Technician: Responsible for technology inventory including hardware, software and licenses Respond to end users issues and troubleshoot Install, main...
- 2 Days Ago
Help Desk Agent
- Cherokee-Federal
-
Tulsa, OK
FULL_TIME
- Helpdesk Agent **This position is temporary** The Help Desk Agent is an integral component of a team providing friendly, expert, professional support for a Centralized Service Desk supporting 100,000 ...
- 6 Days Ago
Help Desk Supervisor jobs at Popular Companies
Help Desk Supervisor/Senior Trainer
- AITHERAS, LLC
-
Washington, DC
- Position: Help Desk Supervisor/Senior Trainer Location: 950 Pennsylvania Avenue NW Washington, DC 20530 Type: Full-time,...
- 4/19/2024 12:00:00 AM
IT Help Desk Supervisor
- B&L PC SOLUTIONS INC
-
Hauppauge, NY
- Job Description Job Description We’re currently in search of a Supervisor to fulfill the following job responsibilities:...
- 4/18/2024 12:00:00 AM
IT Help Desk Coordinator
- Imagine Staffing Technology An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 4/18/2024 12:00:00 AM
Information Technology Help Desk Coordinator
- Kingscott Associates
-
Kalamazoo, MI
- The IT Help Desk Coordinator / Technician plays a crucial role in providing technical support and assistance to end-user...
- 4/17/2024 12:00:00 AM
IT Help Desk Coordinator
- Imagine Staffing Technology, An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 4/17/2024 12:00:00 AM
Computer Support Specialists
- US Tech Solutions
-
Albany, NY
- Duration: 24 months contract Job Description: The candidate should establish and maintain a working knowledge of the nav...
- 4/17/2024 12:00:00 AM
Help Desk Supervisor
- Smartsource Technical Solutions
-
Dayton, OH
- Smart Source is looking for a Help Desk Supervisor for the following opportunity. Location: Dayton, OH Salary: 100K Empl...
- 4/16/2024 12:00:00 AM
Help Desk Supervisor
- Felician Sisters of North America
-
Livonia, MI
- Job Description Job Description Are you interested in using your IT Support skills to give back to those who have dedica...
- 4/15/2024 12:00:00 AM
About Oklahoma
Oklahoma is the 20th-largest state in the United States, covering an area of 69,899 square miles (181,040 km2), with 68,595 square miles (177,660 km2) of land and 1,304 square miles (3,380 km2) of water. It lies partly in the Great Plains near the geographical center of the 48 contiguous states. It is bounded on the east by Arkansas and Missouri, on the north by Kansas, on the northwest by Colorado, on the far west by New Mexico, and on the south and near-west by Texas. Much of its border with Texas lies along the Southern Oklahoma Aulacogen, a failed continental rift. The geologic figure defi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$70,536 to $89,629
Most Popular Cities in Oklahoma for Help Desk Supervisor Jobs
What does a Help Desk Supervisor do?
Help Desk Supervisor in Des Moines, IA
The Supervisor will be responsible for scheduling, directing the activities of the Help Desk staff, reviewing and evaluating their work.
January 11, 2020
Help Desk Supervisor in El Paso, TX
Computer support specialists provide help and advice to people and organizations using computer software or equipment.
February 21, 2020
Help Desk Supervisor in York, PA
The role of help desk supervisor is similar to that of any call center supervisor, except that help desk customers are generally employees.
December 28, 2019