Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
I have a client located in the Clifton area that has an opportunity for an Help Desk Specialist. If you or any of your colleagues are interested in discussing this role, please click Apply Now.
In this role, you will be working as an Help Desk Specialist for a client that works in the manufacturing industry. This position will be primarily responsible for transferring data, gathering data, and new hire technical support.
This position is a contract to possible hire role that is a long term need for my client. This role must be worked fully on-site.
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0 Help Desk Supervisor jobs found in Passaic, NJ area