Help Desk Supervisor jobs in Philadelphia, PA

About us

ProCat Distribution Technologies is a small business in Gibbsboro, NJ. Our goal is to improve accuracy and productivity in warehouses by implementing technology.

Job Summary:

We are seeking a Help Desk Supervisor to join our Help Desk Team. You will be responsible for providing technical support and troubleshooting assistance to end-users. Your primary goal will be to ensure that all IT-related issues are resolved promptly and efficiently, while delivering exceptional customer service.

Duties:

- Supervise 3-4 Help Desk Technicians

- Respond to incoming support requests via phone, email, or ticketing system

- Diagnose and resolve hardware, software, and network issues

- Provide guidance and support for various applications and systems

- Assist with user account management and access control

- Collaborate with other IT team members to escalate and resolve complex issues

- Document all support activities and resolutions in the ticketing system

- Conduct periodic hardware and software checks

- Maintain knowledge base articles and user documentation

Experience:

- Previous experience in a help desk or technical support role is preferred

- Strong customer service skills with the ability to communicate technical information effectively to non-technical users

- Knowledge of computer networking concepts and protocols

- Familiarity with operating systems such as Android and Windows

- Understanding of IT infrastructure components including servers, workstations, printers, and peripherals

- Experience with VPN connectivity and troubleshooting

- Basic knowledge of firewalls and security protocols

- Proficiency in using ticketing systems

If you are a motivated individual with a passion for technology and a desire to provide excellent customer service, we encourage you to apply for this position. Join our team and contribute to the success of our organization while expanding your skills in the IT field.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Yearly bonus

Experience level:

• 3 years
• 4 years
• 5 years

Schedule:

• 8 hour shift
• Rotating shift
• Rotating weekends

Experience:

• Supervising: 2 years (Required)
• Warehouse: 1 year (Preferred)
• Technical Support / Help desk: 2 years (Required)

Language:

• Spanish (Preferred)

Ability to Relocate:

• Gibbsboro, NJ 08026: Relocate before starting work (Required)

Work Location: In person