Help Desk Supervisor jobs in Rhode Island

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help desk support
  • Apex Systems
  • Providence, RI FULL_TIME
  • Job# : 2014188

    Job Description :

    Apex Systems combines with parent company On Assignment to make it the 2nd largest IT staffing agency in the country.

    Apex has an opportunity for a Help Desk Support role . This is a 6 month contract position in Providence, Rhode Island.

    For applicants who are interested in the Help Desk Support opportunity; please send a Word resume to Liz Papell, Professional Recruiter, at lpapell@apexsystems.com

    Position : Help Desk Support

    Location : 313 Iron Horse Way Providence RI 02908

    Rate : $20 / hr

    Duration : 6 month-contract-to-hire

    Position Description :

    • Assist with serving as the first point of contact for customers seeking technical assistance over the phone or email
    • Assist with performing remote troubleshooting and problem diagnoses
    • Utilize internal knowledge and processes to determine the best solution based on the issue and details provided by customers
    • Assist with walking customers through the problem-solving process
    • Assist with directing unresolved issues to next level support groups
    • Assist with providing accurate information to customers on IT products or services
    • Assist with recording service call data, events and problems and their resolution in Cherwell Incident Tickets
    • Assist with providing incident escalation support, including paging of support teams and initiating bridge / conference calls between customers and support teams to drive urgent issue resolution
    • Pass on any feedback or suggestions by customers to the Service Desk Management Team

    Requirements :

    English / Spanish Speaking

    Shift : Tuesday-Sunday 3 : 00-11 : 30 PM EST

    Additional Benefits :

    For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical / health benefits options, a W2 hourly rate, weekly pay, and direct deposit!

    EEO Employer

    Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

    Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

    If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

    EEO Employer

    Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

    Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

    If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

    Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning.

    We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

    Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

    Last updated : 2024-03-26

  • Just Posted

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Help Desk Technician
  • Foster-Glocester Regional Schools
  • Glocester, RI FULL_TIME
  • JOB GOAL: The Foster Glocester School District’s Technology Team seeks an entry-level help desk technician to help maintain our fleet of mobile devices in our High and Middle schools. Our Help Desk te...
  • 11 Days Ago

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IT Help Desk Support
  • Inclusively
  • Jamestown, RI FULL_TIME
  • Inclusively is partnering with an IT services management company to hire a Helpdesk - Customer Success Center employee. ABOUT INCLUSIVELY:Inclusively is a digital tech platform that connects candidate...
  • 10 Days Ago

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IT Help Desk Support
  • Inclusively
  • South Kingstown, RI FULL_TIME
  • Inclusively is partnering with an IT services management company to hire a Helpdesk - Customer Success Center employee. ABOUT INCLUSIVELY:Inclusively is a digital tech platform that connects candidate...
  • 10 Days Ago

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IT Help Desk Support
  • Inclusively
  • Warwick, RI FULL_TIME
  • Inclusively is partnering with an IT services management company to hire a Helpdesk - Customer Success Center employee. ABOUT INCLUSIVELY:Inclusively is a digital tech platform that connects candidate...
  • 10 Days Ago

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IT Help Desk Specialist
  • Inclusively
  • Warwick, RI FULL_TIME
  • Inclusively is partnering with an IT services management company to hire a Helpdesk - Customer Success Center employee. ABOUT INCLUSIVELY:Inclusively is a digital tech platform that connects candidate...
  • 10 Days Ago

Rhode Island (/ˌroʊd -/ (listen)), officially the State of Rhode Island and Providence Plantations, is a state in the New England region of the United States. It is the smallest state in area, the seventh least populous, the second most densely populated, and it has the longest official name of any state. Rhode Island is bordered by Connecticut to the west, Massachusetts to the north and east, and the Atlantic Ocean to the south via Rhode Island Sound and Block Island Sound. It also shares a small maritime border with New York. Providence is the state capital and most populous city in Rhode Is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$79,682 to $101,251

Help Desk Supervisor in Des Moines, IA
The Supervisor will be responsible for scheduling, directing the activities of the Help Desk staff, reviewing and evaluating their work.
January 11, 2020
Help Desk Supervisor in El Paso, TX
Computer support specialists provide help and advice to people and organizations using computer software or equipment.
February 21, 2020
Help Desk Supervisor in York, PA
The role of help desk supervisor is similar to that of any call center supervisor, except that help desk customers are generally employees.
December 28, 2019