Help Desk Supervisor jobs in Rockford, IL
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- TEKsystems
-
Beloit, WI
FULL_TIME
-
This person will be taking technical calls and emails. They will be handling everything technology related and IT support related. Understanding of things such as Network, Printer, SW/HW Issues, mobile devices, password resets and any other IT related issues.
100% onsite
65% phone/45% email ticket support
Use ServiceNow
Skills:
Help desk support, Help desk, Customer service, Troubleshooting, Active directory, Support, Ticketing system, Phone support, Technical support, Servicenow
Top Skills Details:
Help desk support,Help desk,Customer service,Troubleshooting,Active directory,Support,Ticketing system,Phone support,Technical support,Servicenow
Additional Skills & Qualifications:
If you have Active Directory that is a plus
Lots of Documentation
You will also be supporting internal applications.
Very customer service oriented - can not be shy because they will interact
Mac OS experience very helpful and they will do some work with AS/400 - but not needed
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- 1 Day Ago
- Pacific Bearing Co
-
Roscoe, IL
FULL_TIME
- Assists users in resolving computer software and hardware problems, issues with the phone and time keeping systems, and works on various IT projects. Essential Duties and Responsibilities include the ...
- 1 Day Ago
- Wahl Clipper Corporation
-
Sterling, IL
INTERN
- WAHL EMPOWERS PEOPLE TO BE THEIR BEST! Wahl Clipper Corporation, a global manufacturer of branded Consumer and Professional products, has an exciting opportunity for a team-oriented individual to fill...
- 1 Month Ago
- The Computer Center
-
Janesville, WI
FULL_TIME
- Foot-In-The-Door Help Desk / Resolution Specialist If you are an IT fanatic that’s either just starting out and trying to break into the industry, or are unhappy with your current, nowhere-to-grow Hel...
- 22 Days Ago
- Robert Half
-
Monroe, WI
FULL_TIME
- Job DetailsDescription Job Title: IT Support TechnicianJob SummaryRobert Half is currently seeking an experienced IT Support Tech for our client in Southern Wisconsin. This is a Direct/Permanent Hire ...
- 27 Days Ago
- Palmetto Technology Group, Inc.
-
Dekalb, IL
FULL_TIME
- As a Fast Response Engineer, you hold a key role in the growth and success of our organization. You have a few primary responsibilities:The Client experience On-site / Remote serviceDocumentation of C...
- 27 Days Ago
- Current Active Filter
- Rockford, IL
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0 Help Desk Supervisor jobs found in Rockford, IL area
- Eastern Iowa Community Colleges
-
Rockford, IL
- Vice Chancellor for Workforce Development Job Type: Administrative/Professional Staff Supervisor's Title: Chancellor Loc...
- 4/18/2024 12:00:00 AM
- Courtyard Rockford
-
Rockford, IL
- Job Summary: Part-time, $14/hr, Weekend availability required. Versin en espaol disponible a pedido. The House Attendant...
- 4/18/2024 12:00:00 AM
- Delavan Lake Lawn Management LLC
-
ROCKFORD, IL
- Position Title: WEDDING SPECIALIST Location: Lake Lawn Resort - Delavan, WI Position Type: Full Time Education Level: No...
- 4/18/2024 12:00:00 AM
- Delavan Lake Lawn Management LLC
-
LOVES PARK, IL
- Position Title: WEDDING SPECIALIST Location: Lake Lawn Resort - Delavan, WI Position Type: Full Time Education Level: No...
- 4/18/2024 12:00:00 AM
- Delavan Lake Lawn Management LLC
-
MACHESNEY PARK, IL
- Position Title: WEDDING SPECIALIST Location: Lake Lawn Resort - Delavan, WI Position Type: Full Time Education Level: No...
- 4/18/2024 12:00:00 AM
- GEA
-
Janesville, WI
- Join Our Dynamic Team as a Technical Advisor at GEA! Are you ready to be a part of a global leader in the food, beverage...
- 4/16/2024 12:00:00 AM
- Ross
-
Machesney Park, IL
- GENERAL PURPOSE: Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensur...
- 4/16/2024 12:00:00 AM
- GEA
-
Janesville, WI
- General Information Join Our Dynamic Team as a Technical Service Advisor at GEA! Are you ready to be a part of a global ...
- 4/14/2024 12:00:00 AM
About Rockford, Illinois
were up 1.3% from a year ago