Help Desk Supervisor jobs in South Carolina

Education:

• High school diploma required.

Experience

• A minimum of 2 years’ experience with installation, configuration, administration, and supporting Microsoft products such as Windows, and Office required.
• Experience in HealthCare Information Systems environment.
• Excellent knowledge of the internal functions of end user computing including physical endpoint and VDI required.
• 2 years supervisory experience preferred.
• Knowledge of leadership, creativity, teaching, education, and group dynamics preferred.
• Knowledge of program development and administration preferred.

Licensure/Certification/Registration

• None

Duties & Responsibilities:

• Aids the IS department and its analysts, but also directly supports end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues.
• Assesses current department needs and help desk inquiries and assigns personnel to resolve each issue.
• When Help Desk Analysts are unable to successfully resolve a user’s issue, the Help Desk Supervisor will assess the situation and devise a solution to the problem, which could include escalation of the issue to another team within the IS Department.
• Analyze the performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance the quality of service and to prevent future problems.
• Will serve as a liaison between the Clinical and Technical teams of the IS department to assist in meeting the strategic objectives of CMC.
• Provide exemplary customer service in all interactions.
• Work effectively and collaboratively with colleagues, physicians, and department heads.
• Effectively utilize strong organizational skills.
• Consistently display effective verbal communication skills.  
• Proficiency with Microsoft Outlook, Word, Excel, Explorer, and PowerPoint is required.