Help Desk Supervisor jobs in Saginaw, MI
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- Wellspring Lutheran Services
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Frankenmuth, MI
FULL_TIME
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Hello! Thank you for your interest in joining the Wellspring team as a IT Help Desk Technician. As a statewide nonprofit serving seniors, families and children in need of support, we take a whole-person approach to our organization and delivery of our services — because we believe we must find the strengths in people and build on these for lasting change to occur.
When you join our team as a IT Help Desk Technician, you'll be part of a team who are committed to supporting our staff in their work of serving seniors, children and families throughout the state of Michigan. In this position, you'll bring associate's degree in a computer related degree or equivalent education and experience. You will also bring 1 years of experience in IT help desk services, a working knowledge of fundamental operations of relevant software, hardware and other equipment. You'll also bring knowledge of computer networking, LAN, WAN, call tracking applications and exceptional customer service.
As a Help Desk Technician, you will:
- Provide first line response for users requiring assistance with information technology issues and problems.
- Respond to requests for technical assistance by phone, email and/or using a ticket management system.
- Track issues to resolution updating the internal knowledgebase and/or communicating learnings with relevant business units.
- Perform password resets, re-certify tokens and install certificates.
- Maintain and support personal computers, tablets, smart phones, servers, network equipment and common applications.
- Utilize remote control software provided to perform problem resolution or diagnosis as required. · Monitor and escalate alerts from Antivirus systems.
- Escalate more involved problems to the appropriate Tier 2 and Tier 3 support teams.
- Quickly and accurately determine incident scope and impact.
- Follow up on tickets at pre-defined intervals until resolved.
- Act as a liaison between customers and technical escalation teams.
- Provide a single view to the organization for information technology related problems.
You may be wondering why Wellspring would be a good option for you. Here are some of the benefits to being part of the IT team with Wellspring:
- You'll be part of a dedicated and caring team and connect through weekly meetings and trainings
- You'll receive support and help as needed
- You'll be working with tenured, long-term staff
- You will be office based out of the Frankenmuth Office
- You'll be working full-time, 40 hour / week, Monday-Friday ; no weekends!
- Your starting pay will be $20.00 / hour
- You'll be able to enroll into our benefits of Health, Dental, and Vision Insurance, 403B Retirement Plan and Paid Time Off
- You'll have the flexibility to be paid on demand with DailyPay
- You'll have access to Wellspring SupportLinc, which is an employee assistance plan
Your reporting office location will be the Wellspring FRANKENMUTH office:
Wellspring Lutheran Services
100 Mayer Rd.
Frankenmuth, MI 48734Full Job Description available during the interview.
- 21 Days Ago
- Youth For Understanding USA, Inc.
-
SAGINAW, MI
FULL_TIME
- Mission: YFU advances intercultural understanding, life-long learning, global competencies, mutual respect, and social responsibility through transformational educational exchanges for generations of ...
- 6 Days Ago
- Youth For Understanding USA, Inc.
-
SAGINAW, MI
FULL_TIME
- Mission: YFU advances intercultural understanding, life-long learning, global competencies, mutual respect, and social responsibility through transformational educational exchanges for generations of ...
- 7 Days Ago
- Youth For Understanding
-
Saginaw, MI
FULL_TIME
- Job ID 27701683 Location SAGINAW, MI 486031291 Other Location Description Mission: YFU advances intercultural understanding, life-long learning, global competencies, mutual respect, and social respons...
- 1 Month Ago
- Connection, Inc.
-
Marlette, MI
CONTRACTOR
- Connection has a fantastic opportunity for a contract IT Help Desk/Vendor Management Agent. This is for one of our larger industrial products clients in Marlette, Michigan. This role will be full time...
- 23 Days Ago
- Ramada Inn of Grayling, Michigan
-
Grayling, MI
FULL_TIME
- We are seeking a Front Desk Manager to oversee our front desk personnel. This is a very important position at our firm, and the ideal candidate for this job will have extensive experience in managemen...
- 25 Days Ago
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0 Help Desk Supervisor jobs found in Saginaw, MI area
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