Help Desk Supervisor jobs in San Bernardino, CA

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Shift supervisor
  • Shift Supervisor
  • Palm Springs, CA FULL_TIME
  • Title

    Shift Supervisor

    Category Food & Beverage Description

    Shift Supervisor Job Description

    Fisherman's Market & Grill Family of Restaurants

    To achieve your success and growth you will be held responsible for and evaluated based on your performance of the following tasks.

    Financial :

    • Restaurants sales and labor targets are provided by the General Manager and tracked by you on a per shift basis. You need to be aware of these targets and seek to meet or exceed during your shift.
    • Aggressive awareness of the labor percentage throughout your shift and reacting accordingly.
    • All opening and closing financial responsibilities, record keeping and cash handling procedures are in place and being practiced through out your shift.
    • Inventory control of alcoholic and non-alcohol beverages.

    Service :

    • Satisfying all warranted guest needs and wants, going beyond the typical and achieving the 'Wow!' factor. Must have a 'sense of urgency' when handling guest needs and situations.
    • Managing all team members (FOH and BOH), in performing their job duties and insuring company guidelines and standards are followed consistently through out your shift as manager on duty.

    Set expectations, inspect what you expect, hold employees to high standards and treat everyone with respect.

    • Active performance in service of food and beverages, control of waiting line and table assignments, table breakdown and setups, helping To-Go orders and performing cashier functions.
    • Help facilitate training of new and existing FOH employees in all areas of the restaurant including safety and sanitation.
    • Communicate in a professional manner with your fellow managers and team members. Always use open and honest communication.

    Immediately report team member grievances or conflicts to your General Manager or Director of Operations.

    Completion of all Daily Checklists as required. (i.e. Bar & Sever Checkout List)

    Safety & Sanitation :

    • FBI situations will be acted upon immediately following prescribed investigation and report procedures.
    • Daily completion of all HACCP related duties including Closing Manager Checklist and performance of Weekly QA Audit.
    • Daily Side Work and Sanitation / Cleaning Checklists are managed and practiced consistently. Everyone must be 'checked out' before leaving.
    • All safety, sanitation and chemical handling procedures are known, taught to and practiced by all team members.
    • All safety meetings are attended and any issues are immediately documented, addressed, and completed. Follow up with your General Manager or Director of Operations.
    • Knowledge of emergency procedures, contact numbers, and locations of equipment turn off valves.

    Shift Supervisor Job Description

    Fisherman's Market & Grill Family of Restaurants

    To achieve your success and growth you will be held responsible for and evaluated based on your performance of the following tasks.

    Financial :

    • Restaurants sales and labor targets are provided by the General Manager and tracked by you on a per shift basis. You need to be aware of these targets and seek to meet or exceed during your shift.
    • Aggressive awareness of the labor percentage throughout your shift and reacting accordingly.
    • All opening and closing financial responsibilities, record keeping and cash handling procedures are in place and being practiced through out your shift.
    • Inventory control of alcoholic and non-alcohol beverages.

    Service :

    • Managing all team members (FOH and BOH), in performing their job duties and insuring company guidelines and standards are followed consistently through out your shift as manager on duty.

    Set expectations, inspect what you expect, hold employees to high standards and treat everyone with respect.

    • Active performance in service of food and beverages, control of waiting line and table assignments, table breakdown and setups, helping To-Go orders and performing cashier functions.
    • Help facilitate training of new and existing FOH employees in all areas of the restaurant including safety and sanitation.
    • Communicate in a professional manner with your fellow managers and team members. Always use open and honest communication.

    Immediately report team member grievances or conflicts to your General Manager or Director of Operations.

    Completion of all Daily Checklists as required. (i.e. Bar & Sever Checkout List)

    Safety & Sanitation :

    • FBI situations will be acted upon immediately following prescribed investigation and report procedures.
    • Daily completion of all HACCP related duties including Closing Manager Checklist and performance of Weekly QA Audit.
    • Daily Side Work and Sanitation / Cleaning Checklists are managed and practiced consistently. Everyone must be 'checked out' before leaving.
    • All safety, sanitation and chemical handling procedures are known, taught to and practiced by all team members.
    • All safety meetings are attended and any issues are immediately documented, addressed, and completed. Follow up with your General Manager or Director of Operations.
    • Knowledge of emergency procedures, contact numbers, and locations of equipment turn off valves.

    Position Requirements Full-Time / Part-Time Full-Time and / or Part-Time Shift Various Shifts Position Shift Supervisor Location Fisherman's Market & Grill Palm Springs About the Organization The Story :

    Two guys with a love for fishing and a passion to share their catch with good friends. We hope you will enjoy our fresh seafood catch cooked the same way that we've prepared it in our galleys for years.

    Our Commitment :

    FMG Family of Restaurants is committed to providing our guest with only the freshest and highest quality seafood in a friendly relaxed atmosphere.

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

    This position is currently accepting applications.

    Last updated : 2024-04-23

  • Just Posted

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Help Desk Agent
  • Agua Caliente Casino • Resort • Spa
  • Rancho Mirage, CA FULL_TIME
  • JOB LOCATION: ONSITE- OFFICE Job Description Summary Responsible for handling the first line of direct support and response to all Information Technology related service requests. Performs initial tri...
  • 25 Days Ago

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Help Desk Agent- F/T
  • Agua Caliente Casinos
  • Rancho Mirage, CA OTHER
  • Job Details Job Location: Central Operations - Rancho Mirage, CA Position Type: Full Time Salary Range: Undisclosed DescriptionJOB LOCATION: ONSITE- OFFICE Job Description Summary Responsible for hand...
  • 18 Days Ago

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Hotel Front Desk Supervisor
  • Yaamava' Resort and Casino
  • Highland, CA FULL_TIME
  • Under the direction of the Front Desk Manager, the Front Desk Supervisor is responsible for ensuring the Front Desk Team creates a pleasurable experience for all guests, prides itself on exceptional p...
  • 17 Days Ago

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Front Desk Supervisor
  • Hampton San Bernardino
  • San Bernardino, CA FULL_TIME
  • Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arriva...
  • 4 Days Ago

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Front Desk Supervisor
  • San Bernardino Staybridge Suites by IHG Loma Linda
  • San Bernardino, CA FULL_TIME
  • SUMMARY Coordinates the front office activities of the hotel and provides support to the General Manager by performing the following duties QUALIFICATIONS To perform this job successfully, an individu...
  • 5 Days Ago

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0 Help Desk Supervisor jobs found in San Bernardino, CA area

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Patient Service Representative
  • Physical Rehabilitation Network
  • Corona, CA
  • As a Patient Service Representative, you'll be an essential part of our team, providing exceptional customer service and...
  • 4/24/2024 12:00:00 AM

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Elementary Teacher #11199 (2024-2025 School Year)
  • Colton Joint Unified School District
  • Colton, CA
  • Job Description / Essential Elements: ELEMENTARY TEACHER BASIC FUNCTION: Under the direction of the Principal, to serve ...
  • 4/23/2024 12:00:00 AM

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Manufactured Home Sales Person
  • Property Mgmt Company
  • Highland, CA
  • Job Description Job Description Come and join our team! Here is our list of must-haves from you: Honest, fun, energetic,...
  • 4/23/2024 12:00:00 AM

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Director, Treasury
  • Red River
  • Crestline, CA
  • Red River Director, Treasury Chantilly , Virginia Apply Now Red River is seeking a Director of Treasury to join our grow...
  • 4/23/2024 12:00:00 AM

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Special Education Resource Specialist #11205
  • Colton Joint Unified School District
  • Colton, CA
  • Job Description / Essential Elements: SPECIAL EDUCATION RESOURCE SPECIALIST BASIC FUNCTION: The special education progra...
  • 4/22/2024 12:00:00 AM

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#11235 Community Liaison (Bilingual - Spanish Required) at Bloomington High School
  • Colton Joint Unified School District
  • Colton, CA
  • Job Summary Under the direction of an assigned supervisor, develop and maintain working relationships with parents and s...
  • 4/21/2024 12:00:00 AM

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Transportation Account Supervisor
  • C.R. England
  • Colton, CA
  • Job Description Job Description Now hiring an Transportation Account Supervisor for our Dedicated division at our Colton...
  • 4/20/2024 12:00:00 AM

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Spa Concierge Supervisor
  • San Manuel Band of Mission Indians
  • Highland, CA
  • Reporting to the Salon & Concierge Manager, the Spa Concierge Supervisor provides leadership, direction and supervision ...
  • 4/20/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 59.6 square miles (154 km2), of which 59.2 square miles (153 km2) is land and 0.4 square miles (1.0 km2), or 0.74%, is water. The city lies in the San Bernardino foothills and the eastern portion of the San Bernardino Valley, roughly 60 miles (97 km) east of Los Angeles. Some major geographical features of the city include the San Bernardino Mountains and the San Bernardino National Forest, in which the city's northernmost neighborhood, Arrowhead Springs, is located; the Cajon Pass adjacent to the northwest border; City...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$80,525 to $102,322
San Bernardino, California area prices
were up 3.0% from a year ago

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