Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Title
Shift Supervisor
Category Food & Beverage Description
Shift Supervisor Job Description
Fisherman's Market & Grill Family of Restaurants
To achieve your success and growth you will be held responsible for and evaluated based on your performance of the following tasks.
Financial :
Service :
Set expectations, inspect what you expect, hold employees to high standards and treat everyone with respect.
Immediately report team member grievances or conflicts to your General Manager or Director of Operations.
Completion of all Daily Checklists as required. (i.e. Bar & Sever Checkout List)
Safety & Sanitation :
Shift Supervisor Job Description
Fisherman's Market & Grill Family of Restaurants
To achieve your success and growth you will be held responsible for and evaluated based on your performance of the following tasks.
Financial :
Service :
Set expectations, inspect what you expect, hold employees to high standards and treat everyone with respect.
Immediately report team member grievances or conflicts to your General Manager or Director of Operations.
Completion of all Daily Checklists as required. (i.e. Bar & Sever Checkout List)
Safety & Sanitation :
Position Requirements Full-Time / Part-Time Full-Time and / or Part-Time Shift Various Shifts Position Shift Supervisor Location Fisherman's Market & Grill Palm Springs About the Organization The Story :
Two guys with a love for fishing and a passion to share their catch with good friends. We hope you will enjoy our fresh seafood catch cooked the same way that we've prepared it in our galleys for years.
Our Commitment :
FMG Family of Restaurants is committed to providing our guest with only the freshest and highest quality seafood in a friendly relaxed atmosphere.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
Last updated : 2024-04-23
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