Help Desk Supervisor jobs in San Francisco, CA

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help desk
  • Ascent Services Group
  • San Francisco, CA FULL_TIME
  • Innova Solutions is immediately hiring for an IT Service Desk Agent

    Position type : Full time, Contract

    Duration : 6 months, extendable

    Location : 100% ONSITE - San Francisco, CA

    Our client is seeking a customer service-oriented IT Service Desk Agent to provide technical support to users in an efficient and accurate manner.

    You will be considered as the firm's front line and you will solve basic technical problems while providing support for all assigned areas.

    The goal is to make sure that client's associate value is maintained to the standards set forth by the company. This is a call center environment with a steady flow of issues, needs and requests from internal end users.

    Responsibilities :

    • Provide application support through remote access tools to resolve internal end user issues
    • Monitor and respond quickly and effectively to calls or chats received to the client's Service Desk
    • Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
    • Remotely access and support end user machines to achieve first call resolution
    • Utilize Service Now as the ticketing tool to track and escalate tickets for end users
    • Assist with onboarding of new Agents by training and allow others to shadow
    • Perform other tasks as needed by the Service Desk Managers

    Basic Qualifications :

    • High School Diploma, GED, equivalent certification or military experience
    • Fluent in English
    • Mac Integration Basics Certificate or 1 year of equivalent Mac support experience
    • Windows 10 Certificate or 1 years of equivalent Windows OS support experience

    Preferred Qualifications :

    • Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
    • ITIL Certification
    • 2 years of remote IT help desk support experience

    Training will consist of two weeks working 8-5 M-F including shared classroom-type of instruction followed by several weeks of job-based shadowing.

    • Available shift times will be morning start times, afternoon start times and night start times. Each shift is 9 hours long with 1-hour unpaid lunch.
    • The days off are not set yet but there will be at least one working day during the weekend (Saturday or Sunday).
    • Shift schedules will be set due to the call volume and needs of client.

    Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

    Thank you!

    PAY RANGE AND BENEFITS :

    Pay Range* : Between $30.00 and $32.00 / hour W2

    Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

    Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

    ABOUT INNOVA SOLUTIONS : Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion.

    Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

    Recent Recognitions :

    • One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
    • ClearlyRated® Client Diamond Award Winner (2020)
    • One of the Largest Certified MBE Companies in the NMSDC Network (2022)
    • Advanced Tier Services partner with AWS and Gold with MS

    Website :

    Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

    If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.

    com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.

    Innova Solutions (HireGenics / Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.

    S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws .

    Last updated : 2024-03-09

  • 17 Days Ago

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Help Desk Analyst III
  • Robert Half
  • San Francisco, CA OTHER
  • Robert Half has a great opportunity for a talented Sr. Help Desk Analyst! If you thrive in a fast-paced environment this may be the ideal Sr. Help Desk Analyst role for you. You will need to support l...
  • 20 Days Ago

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Help Desk Analyst
  • Robert Half
  • San Francisco, CA OTHER
  • Robert Half is seeking a talented Help Desk Analyst to accommodate field users in an ever-changing, active environment. This Help Desk Analyst will be selling companies product to potential clients.Th...
  • 21 Days Ago

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IT Help Desk Analyst
  • Lyra Technology Group
  • San Francisco, CA FULL_TIME
  • Lyra Technology Group is seeking an IT Help Desk Analyst for one of our operating companies, Cross the Divide. This individual will support Cross the Divide clients with all manner of IT help desk tic...
  • Just Posted

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IT Help Desk Technician Apprenticeship
  • OpenClassrooms
  • San Francisco, CA FULL_TIME
  • Position SummaryThe IT Help Desk Technician Apprenticeship is an earn-and-learn opportunity within an organization geared toward building upon the foundations of a career as an IT Help Desk Technician...
  • 10 Days Ago

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Information Technology Help Desk Technician
  • Tenderloin Housing Clinic
  • San Francisco, CA FULL_TIME
  • About the Position:The Information technology – Help Desk is responsible for providing responsive customer service and first-line desktop and network technical support to all Tenderloin Housing Clinic...
  • 16 Days Ago

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0 Help Desk Supervisor jobs found in San Francisco, CA area

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Career Services Advisor
  • Success Centers
  • Job Title: Career Advisor Full-time (Non-Exempt) Reports to: Sr. Career Advisor for Youth Workforce Salary Range (DOE): ...
  • 3/27/2024 12:00:00 AM

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PCC Patient Care Coordinator
  • Force Healthcare Management LLC
  • San Bruno, CA
  • Job Description Job Description We are now hiring a front desk office assistant/PCC (Patient Care Coordinator) in our Sa...
  • 3/26/2024 12:00:00 AM

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ES221 - Services Coordinator - 16 Hours/Week - Sat-Sun - Swing - Union (ES221)
  • EPISCOPAL COMMUNITY SERVICES OF SAN FRANCISCO
  • San Francisco, CA
  • Job Details Job Location The Sanctuary - San Francisco, CA Position Type Part Time Salary Range $21.98 - $22.00 Hourly J...
  • 3/25/2024 12:00:00 AM

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ES218 - Services Coordinator - Part Time - 32 Hours/Week - Mon/Tue/Fri/Sat - Swing - Union (ES218)
  • EPISCOPAL COMMUNITY SERVICES OF SAN FRANCISCO
  • San Francisco, CA
  • Job Details Job Location The Sanctuary - San Francisco, CA Position Type Part Time Salary Range $21.98 - $22.00 Hourly J...
  • 3/25/2024 12:00:00 AM

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IT User Support Specialist
  • Backroads company
  • Berkeley, CA
  • At Backroads were passionate about connecting our guests with so many of the most beautiful places in the world. We use ...
  • 3/25/2024 12:00:00 AM

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Member Services Representative I / Job Req 604287492
  • Alameda Alliance For Health
  • Alameda, CA
  • PRINCIPAL RESPONSIBILITIES: Member Services Representatives (MSR) are the first point of contact for our members' primar...
  • 3/24/2024 12:00:00 AM

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Member Services Representative I - Bilingual Cantonese / Job Req 688130118
  • Alameda Alliance For Health
  • Alameda, CA
  • PRINCIPAL RESPONSIBILITIES: Member Services Representatives (MSR) are the first point of contact for our members' primar...
  • 3/24/2024 12:00:00 AM

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Member Services Representative I - Bilingual Cantonese/Mandarin / Job Req 671415441
  • Alameda Alliance For Health
  • Alameda, CA
  • PRINCIPAL RESPONSIBILITIES: Member Services Representatives (MSR) are the first point of contact for our members' primar...
  • 3/24/2024 12:00:00 AM

San Francisco is located on the West Coast of the United States at the north end of the San Francisco Peninsula and includes significant stretches of the Pacific Ocean and San Francisco Bay within its boundaries. Several picturesque islands—Alcatraz, Treasure Island and the adjacent Yerba Buena Island, and small portions of Alameda Island, Red Rock Island, and Angel Island—are part of the city. Also included are the uninhabited Farallon Islands, 27 miles (43 km) offshore in the Pacific Ocean. The mainland within the city limits roughly forms a "seven-by-seven-mile square", a common local collo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$95,041 to $120,767
San Francisco, California area prices
were up 4.5% from a year ago

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