Help Desk Supervisor jobs in Santa Ana, CA

Avetta, LLC is actively seeking a highly skilled IT Support Technician (Help Desk) to provide exceptional technology support to our global workforce. As a vital member of our team, you will be responsible for addressing hardware and software needs, procuring equipment, managing audits, setting up email accounts, and troubleshooting workstation, application, and printer issues.

Employee/End-User Support:

• Efficiently establish user accounts and permissions on the organization's servers and applications, ensuring appropriate access levels.
• Respond promptly and professionally to trouble calls/tickets, maintaining a courteous approach.
• Assist users in resolving hardware and software queries, concerns, and issues.
• Provide support both in person and remotely, ensuring efficient problem resolution.
• Create new user accounts/profiles and address password-related problems.
• Respond to and close tickets within the agreed Service Level Agreement (SLA) timeframe.
• Effectively prioritize and manage tickets and workload.
• Cultivate positive working relationships with employees and executives.
• Make recommendations for purchasing items to fulfill end users' requirements.

Hardware and Application Support:

• Install, configure, administer, maintain, monitor, diagnose, and repair end-user systems (Microsoft Windows and Apple Mac OSX) and software applications within the corporate environment.
• Install, configure, administer, maintain, diagnose, and repair printers, including multi-function printers, copiers, and mobile devices within the corporate environment.
• Process hardware return merchandise authorizations (RMA) and/or warranty replacements.
• Conduct testing and evaluation of new technologies to ensure compatibility and effectiveness.
• Maintain an accurate inventory of hardware and other computing assets.

Audit Support:

• Ensure all tasks are conducted in compliance with Avetta's audit standards and procedures.
• Conduct regular self-checks on completed work to ensure security and audit compliance.
• Gather data/evidence to support the yearly audit cycle.

Success Metrics:

• Successfully complete the yearly audit with zero compliance exceptions related to the work performed.

Minimum Requirements:

• Bachelor's degree in a related field of study desired, or equivalent work experience.
• Minimum of 2 years of preferred IT technical support experience.

We encourage individuals who meet these requirements and possess a passion for delivering exceptional IT support to apply for this rewarding position with Avetta, LLC. Join our dynamic team and contribute to our mission of empowering businesses worldwide with top-notch technology support.

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