Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
People’s Self-Help Housing (PSHH) is looking to hire an experienced Clinical Supervisor to provide supervision to our Supportive Housing Program staff. This individual must follow all Board of Behavioral Science (BBS) guidelines associated with providing clinical hours to Associate Clinical Social Workers/Interns and Marriage and Family Therapist Interns/Trainees. The Clinical Supervisor will maintain a part-time client caseload.
With a mission to build affordable homes, with site-based services that offer opportunities to change lives and strengthen communities, People’s Self-Help Housing is the longest serving nonprofit developer on California’s Central Coast. We serve low income working families, farmworkers, seniors, and veterans and provide welcoming environments for those living with disabilities and for the formerly homeless. Along with building and managing beautiful and accessible neighborhoods in San Luis Obispo, Santa Barbara, and Ventura counties, we offer a broad array of programs to promote, health, education, and connections to community-based resources.
This is a full-time position, part-time remote (40 hours per week, 5 days per week).
Salary DOE, with a very competitive benefit package including:
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0 Help Desk Supervisor jobs found in Santa Barbara, CA area