Help Desk Supervisor jobs in Santa Cruz, CA

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Front Desk Supervisor
  • Hotel Paradox, Autograph Collection
  • Santa Cruz, CA FULL_TIME
  • About Us:
    At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

    Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

    Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

    Check out this video for more information on our great company!
    Overview:

    We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

    If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

    Your Role:

    • Help guests discover their “Wanderlust” experience
    • Provide exceptional customer service by being engaging and taking sincere interest
    • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
    • Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
    • Supervise daily shift process ensuring all team members adhere to standard operating procedures
    • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
    • Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
    • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
    • Maintain the Sundries shop, keeping up with inventory and ordering as necessary
    • Training all new Front Desk Agents to provide exceptional customer service
    • Promote and sell special hotel programs
    • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
    • Be knowledgeable of all emergency procedures and policies
    • Maintain house bank
    • Communicate all pertinent information to manager on duty
    • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
    • Assist other departments as needed
  • 15 Days Ago

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Front Desk Supervisor
  • Pyramid Global Hospitality
  • Santa Cruz, CA FULL_TIME
  • Front Desk Supervisor Hotel/Resort Name Hotel Paradox, Autograph Collection Posted Date 8 hours ago(12/12/2023 6:26 PM) Location : Company Name Pyramid Global Hospitality Location US-CA-Santa Cruz Dep...
  • 8 Days Ago

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Ice Cream Counter Help
  • MR Z'S CREPES & TEAS & BASKIN ROBBINS
  • Capitola, CA FULL_TIME
  • Baskin Robbins in Capitola is looking for Scoopers! Be a part of our growing team! Responsibilities *Taking guests order *preparing ice cream items *keeping station clean and organized *friendly servi...
  • 12 Days Ago

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Ice Cream Counter Help
  • MR Z'S CREPES & TEAS & BASKIN ROBBINS
  • Capitola, CA FULL_TIME
  • Baskin Robbins in Capitola is looking for Scoopers! Be a part of our growing team! Responsibilities Taking guests order preparing ice cream items keeping station clean and organized friendly service a...
  • 14 Days Ago

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Front Desk
  • Midtown Tattoo & Piercing
  • Santa Cruz, CA PART_TIME
  • Please direct message us @midtownsantacruz on instagram and let us know you applied through indeed! *THIS IS NOT AN APPRENTICESHIP POSITION* MUST HAVE WEEKEND AVAILABILITY! THURS-SUNDAY We are a tatto...
  • 1 Month Ago

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Caregivers Needed! Help us make a difference!
  • Pacific Homecare Services
  • Santa Cruz, CA PART_TIME
  • Learn more about us! https://www.youtube.com/watch?v=5Qvj7q7T9m8 What we do: Provide non-medical in-home care for children and adults with developmental disabilities including Down Syndrome and Autism...
  • 11 Days Ago

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0 Help Desk Supervisor jobs found in Santa Cruz, CA area

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Senior IS Analyst - Front Office Desktop Support
  • Franklin Templeton
  • San Mateo, CA
  • At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achi...
  • 3/19/2024 12:00:00 AM

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Concierge
  • Aegis Living
  • Aptos, CA
  • Overview: Concierge Hiring Now! Are you interested in a career with a consistent schedule where you interact and help ot...
  • 3/18/2024 12:00:00 AM

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Hotel Front Desk/Guest Reception Team Member
  • Los Gatos Garden Inn
  • Los Gatos, CA
  • Job Description Job Description This position can be part-time to full-time Benefits/Perks Flexible Scheduling Hotel Sta...
  • 3/18/2024 12:00:00 AM

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Residential Services Coordinator
  • Experis
  • Stanford, CA
  • Hello, Our client in is looking for hardworking, motivated talent to join their team. Job Title: Residential Services Co...
  • 3/17/2024 12:00:00 AM

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Spa Desk Agent
  • Marriott International, Inc
  • Half Moon Bay, CA
  • Additional Information Pay Range: $24.48-$25.48/hour Job Number 24046848 Job Category Spa Location The Ritz-Carlton Half...
  • 3/16/2024 12:00:00 AM

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Patient Care Coordinator
  • Force Healthcare Management LLC
  • Milpitas, CA
  • Job Description Job Description We are now hiring a front desk office assistant/PCC (Patient Care Coordinator) in our Mi...
  • 3/15/2024 12:00:00 AM

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Facilities Technician
  • THRESHOLD ENTERPRISES LTD
  • Scotts Valley, CA
  • Job Details Job Location Scotts Valley Headquarters - Scotts Valley, CA Position Type Full Time Education Level High Sch...
  • 3/15/2024 12:00:00 AM

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Senior Administrative Analyst
  • City of Watsonville, CA
  • Watsonville, CA
  • Salary: $82,118.40 - $110,052.80 Annually Location : City of Watsonville, CA Job Type: Regular Full-Time Job Number: 202...
  • 3/15/2024 12:00:00 AM

Santa Cruz (/ˈsæntə ˈkruːz/, Spanish: Holy Cross) is the county seat and largest city of Santa Cruz County, California. As of 2013 the U.S. Census Bureau estimated Santa Cruz's population at 62,864. Situated on the northern edge of Monterey Bay, about 32 mi (51 km) south of San Jose and 75 mi (120 km) south of San Francisco, the city is part of the 12-county San Jose-San Francisco-Oakland Combined Statistical Area. Santa Cruz is known for its moderate climate, natural environment, coastline, redwood forests, alternative community lifestyles, and socially liberal leanings. It is also home to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$84,571 to $107,464
Santa Cruz, California area prices
were up 2.5% from a year ago

Help Desk Supervisor in Oakland, CA
Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
February 07, 2020
Help Desk Supervisor in Dallas, TX
The Help Desk Supervisor manages the front desk team and activities.
January 12, 2020
Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020