Help Desk Supervisor jobs in Santa Rosa, CA

```Overview```
We are seeking a Help Desk Tech to join our team. As a Help Desk Tech, you will be responsible for providing technical support and assistance to end-users. This is an excellent opportunity for someone who enjoys troubleshooting and resolving technical issues in a fast-paced environment.

```Responsibilities```
- Respond to user inquiries and provide technical support via phone, email, or in-person
- Troubleshoot hardware and software issues and provide timely resolutions
- Install, configure, and maintain computer hardware and software
- Collaborate with other IT team members to resolve complex technical problems
- Document all support interactions and resolutions in the ticketing system
- Assist with the setup and maintenance of network devices such as firewalls and switches
- Provide user training on software applications and systems
- Ensure compliance with company policies and procedures

```Experience```
To be successful in this role, you should have the following experience:
- Previous experience working in a help desk or technical support role
- Proficiency in using help desk software such as Jira or Remedy
- Knowledge of networking concepts including TCP/IP, VPN, firewalls, and GPOs
- Familiarity with computer hardware components and troubleshooting techniques
- Experience with SCCM or other remote desktop management tools
- Understanding of Meraki or similar network management platforms

If you are a proactive problem solver with excellent communication skills and a passion for technology, we would love to hear from you. Apply today to join our dynamic IT team!

Job Type: Full-time

Pay: $17.00 - $22.03 per hour

Expected hours: 38 – 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Night shift
• Weekends as needed

Ability to Relocate:

• Middletown, CA 95461: Relocate before starting work (Required)

Work Location: In person