Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
We are looking for motivated people who want to join a thriving Company committed to Powering Productivity and above all else Safety to the Next Level.
Our History: Elm Electrical, Inc., was founded in 1971 on the values of Quality, exemplary Workmanship and Service, and, above all, Safety. We have expanded from our main facility in Western Massachusetts, and now have branches in Central Massachusetts and Connecticut. In addition to our formidable presence in the service industrial and commercial sectors, Elm also has growing divisions dedicated to Automation and Systems Integration, 24-7 Service and Support, Control Panel Assembly, Electrical Preventative Maintenance, Contracting Services, and more. We are truly a Single-Source Solution.
Safety to the Next Level: Elm Electrical focuses on bringing Safety to the Next Level by maintaining Continuing Education, up-to-date OSHA and MSHA training, and other State and Federal regulations, where employees earn certificates and continually improve their skills. Elm Electrical is a proud recipient of prestigious recognition for outstanding commitment to workplace safety receiving Platinum, Gold and Silver Awards throughout the years.
The Power to Change Your Future: We believe our Employees are our greatest asset. We value resourcefulness, curiosity, diversity, and adaptability. We are an Equal Opportunity Employer looking for motivated, team-orientated, eager-to-learn people. If you are ready to accelerate your career and personal growth, apply to join our True Blue Team!
Job Opening
We are currently seeking a full-time IT Help Desk Technician.
Job Description
The IT Help Desk Technician reports to the IT Director and System Administrator to provide first-level support for common IT issues.
Responsibilities include:
Qualifications:
Elm Electrical Benefits Include:
Visit our Website @ www.elmelec.com for more information.
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