Help Desk Supervisor jobs in Springfield, MO

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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IT Help Desk Supervisor
  • BBH Burrell Behavioral Health
  • Springfield, MO FULL_TIME
  • Job Description: External Job Description "We are truly in the business of saving lives" -Dr. C.J. Davis; President and CEO Want to know what it's like to work at Burrell? Click on the link below to find out - Burrell Behavioral Health - Join our Team! - YouTube ------------------------------------------------------------------------------------- IT Helpdesk Supervisor Springfield, Missouri What you'll get to do: Mentor, coach, and supervise all help desk staff. Manage helpdesk software Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices. Research, plan, and implement IT related duties. Qualifications: Bachelor’s degree Preferred or equivalent experience. Must have 3-5 years of experience in Management. Vast working technical knowledge of basic networking and Microsoft operation systems. What we offer: Great pay, excellent employee benefits, a Monday through Friday 8am-5pm schedule, and an organizational culture like no other. Burrell’s dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in all of our content and across all of our agency. Diversity is more than a commitment at Burrell—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different. We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors. Burrell is a Smoke and Tobacco Free Workplace. Burrell Behavioral Health is the recognized leader in Community Mental Health. Founded in 1977, our network of providers, therapists, case managers, and direct support staff serve more than 45,000 clients across 25 counties in Missouri and Arkansas. We provide comprehensive care for behavioral health clients of all ages, helping them to improve their lives through our wide-ranging continuum of care. “We believe that the conversation about behavioral health is paramount. There are few conversations facing our communities more critical than behavioral health. As the conversation evolves, Burrell is committed to being a leader in this post-stigma world.” -C.J. Davis, President & CEO, Burrell Behavioral Health
  • 10 Days Ago

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IT Help Desk Supervisor
  • Burrell Behavioral Health
  • Springfield, MO FULL_TIME
  • Job Description:External Job Description"We are truly in the business of saving lives"-Dr. C.J. Davis; President and CEOWant to know what it's like to work at Burrell? Click on the link below to find ...
  • 1 Month Ago

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Help Desk Agent
  • OakStar Bank
  • Springfield, MO FULL_TIME
  • SUMMARY The position of Help Desk Agent will be proactive in addressing problems, and will quickly solve issues and address concerns presented by the user base. Additionally, the individual will conti...
  • 10 Days Ago

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Help Desk Agent
  • OakStar Bank
  • Camdenton, MO FULL_TIME
  • SUMMARY The position of Help Desk Agent will be proactive in addressing problems, and will quickly solve issues and address concerns presented by the user base. Additionally, the individual will conti...
  • 11 Days Ago

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2021-2022 Specialist, Help Desk- Information Technology
  • Springfield Public Schools (MO)
  • Springfield, MO FULL_TIME
  • Job Title: Specialist - Help Desk Department: Information Technology Pay Grade: O190 FLSA Status: Non-Exempt Reports to: Manager IV – Software Support 1 Position- Monday - Friday 9:30a.m. - 6:00p.m. G...
  • 20 Days Ago

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2021-2022 Specialist, Help Desk- Virtual Learning
  • Springfield Publc Schools
  • Springfield, MO FULL_TIME
  • Job Title: Specialist - Help DeskDepartment: Information Technology Pay Grade: O190FLSA Status: Non-ExemptReports to: Manager IV – Software Support 1 Position- Monday - Friday 9:30a.m. - 6:00p.m. GENE...
  • Just Posted

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0 Help Desk Supervisor jobs found in Springfield, MO area

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Front Desk Coordinator - Springfield, MO
  • The Joint Chiropractic
  • Springfield, MO
  • Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proa...
  • 3/29/2024 12:00:00 AM

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Office Assistant
  • Uriah Products LLC
  • Springfield, MO
  • NOW HIRING An Office Assistant: We are seeking a competent and dynamic office assistant to join our team. This multiface...
  • 3/28/2024 12:00:00 AM

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Corporate Affairs Coordinator
  • Springfield Area Chamber of Commerce
  • Springfield, MO
  • CORPORATE AFFAIRS COORDINATOR ABOUT THE ORGANIZATION: The Springfield Area Chamber of Commerce is a purpose-driven team ...
  • 3/27/2024 12:00:00 AM

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Accounting Internship - Summer/Fall 2024/Spring 2025
  • Abacus CPAs
  • Springfield, MO
  • Job Description Job Description This is a Summer/Fall 2024/Spring 2025 internship opportunity. We are flexible to work a...
  • 3/27/2024 12:00:00 AM

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Conference & Event Manager
  • Chateau on the Lake
  • Branson, MO
  • Hotel: Chateau on the Lake Conference & Event Manager Full time Atrium SPIRIT – where teamwork, passion and appreciation...
  • 3/27/2024 12:00:00 AM

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Front Office Manager
  • Atrium Hospitality
  • Springfield, MO
  • Hotel: Springfield University Plaza Front Office Manager Full time Atrium SPIRIT - where teamwork, passion and appreciat...
  • 3/26/2024 12:00:00 AM

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Cleaning Team Member
  • Atkins Building Services and Products Inc
  • Springfield, MO
  • This position is responsible for assigned cleaning tasks associated with a designated area in a designated time period w...
  • 3/26/2024 12:00:00 AM

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Cleaning Team Member
  • Atkins Building Services and Products Inc
  • Republic, MO
  • We are currently seeking an energetic and highly motivated individual to join our Janitorial Cleaning division. The idea...
  • 3/26/2024 12:00:00 AM

Springfield is the third-largest city in the state of Missouri and the county seat of Greene County. As of the 2010 census, its population was 159,498. As of 2017, the Census Bureau estimated its population at 167,376. It is the principal city of the Springfield metropolitan area, which has a population of 462,369 and includes the counties of Christian, Dallas, Greene, Polk, Webster. Springfield's nickname is "Queen City of the Ozarks" and it is known as the "Birthplace of Route 66". It is home to three universities, Missouri State University, Drury University, and Evangel University. Springf...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$71,075 to $90,315
Springfield, Missouri area prices
were up 1.3% from a year ago

Help Desk Supervisor in Oakland, CA
Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
February 07, 2020
Help Desk Supervisor in Dallas, TX
The Help Desk Supervisor manages the front desk team and activities.
January 12, 2020
Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020