Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Synergy Companies is a full service Energy management contractor specializing in residential and small commercial energy upgrade products and services.
Synergy Companies is looking for a new Electrical Helper to join our Palo Alto team. Being a part of the SYnergy team allows you to help people in need in your community. You'll have the daily opportunity to help change someone's life by making their homes more comfortable, safer, and more energy efficient.
What you should know about us:
Synergy Companies make a difference in the lives of tens of thousands of people every year by partnering with utility companies throughout the State of California. Each year, millions of dollars are set aside. These dollars are utilized by the utility companies to offer energy-saving series and products to customers throughout California. Synergy Companies is privileged to be a trusted partner with the utilities that get to deliver these No-Cost products and services directly to the customer.
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0 Help Desk Supervisor jobs found in Stockton, CA area