Help Desk Supervisor jobs in Virginia

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help Desk
  • Electronic Systems, Inc.
  • Virginia Beach, VA CONTRACTOR
  • Overview

    We are proactively seeking a Help Desk Technician for future roles within our growing IT Staffing Division. At ESI, the IT Staffing & Recruitment Team partners with our IT Clients to uncover, facilitate, and fill their staffing needs. The technician will provide accurate and timely technical support to customers via telephone, email and chat. The calls will be technical in nature with varying degrees of priority. In this role. The Technician is also responsible for escalating the call/ticket to the appropriate resource.

    Responsibilities

    • Remotely troubleshoot hardware and software issues
    • Answer a high volume of incoming calls from internal clients
    • Provide Level One and Level Two support and escalate as needed
    • Provide excellent customer service always
    • Document details of all calls and update ticketing system appropriately

    Qualifications

    Qualifications

    • Excellent documentation, communication, and customer service skills
    • Strong working knowledge of PC's and laptops
    • Ability to troubleshoot a wide range of technical issues remotely
    • Ability to think outside the box and identify root cause
    • Working knowledge of major networking components, network operating systems and basic computer hardware components
    • Prior experience with ticketing systems (Service Now, Remedy, ConnectWise, etc.)
    • Prior experience with Windows Operating Systems, MS Office, remote desktop services, and network troubleshooting
    • Secure remote access
    • Intermediate experience with iOS/Android mobile platforms
    • Windows PowerShell (basic)

     

    Required Certifications:

    • Comptia A
    • Microsoft MCT (various)preferred

    At ESI, the IT Staffing & Recruitment Team partners with our IT clients and staffing candidates to understand their needs, goals, and make placements accordingly.

    Electronic Systems, Inc. is a premier supplier and service provider of comprehensive office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's success. With the competitive salary and benefits offered at ESI you build more than a career, you can build a future.

    ESI is an Equal Opportunity/AA Employer M/F/D/V, and maintains a drug-free workplace. Electronic Systems is a tobacco- and smoke-free work environment.

     

  • 20 Days Ago

Q
Help desk
  • Quadrant
  • Falls, VA FULL_TIME
  • Help Desk - Deskside Support Technician (TIER I) Falls Church, VA MUST : Current or DoD Secret Clearance or Active Level 2 or 3 Public Trust Experienced Help Desk - Tier I 2 years of experience in hel...
  • 27 Days Ago

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Help desk
  • INADEV
  • Mc Lean, VA FULL_TIME
  • Job Type Full-time Description Formed in 2011, INADEV is focused on its founding principle to build innovative customer-centric solutions incredibly fast, secure, and at scale. We deliver world-class ...
  • 1 Month Ago

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Help Desk - Help Desk Technician
  • Quadrant, Inc.
  • Quantico, VA CONTRACTOR
  • Help Desk Technician Quantico, VA MUST: Top Secret clearance with SCI access (TS/SCI). Experienced Help Desk Technician Security required 5 years experience in a help desk or technical support role Mu...
  • 9 Days Ago

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Donor Support Supervisor
  • World Help
  • Forest, VA FULL_TIME
  • Donor Support Supervisor World Help, a Christian humanitarian organization serving the physical and spiritual needs of impoverished communities around the world, is looking to hire a Donor Support Sup...
  • 4 Days Ago

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Production Supervisor - Martinsville, VA
  • Signode -Production Supervisor
  • Martinsville, VA FULL_TIME
  • Production Supervisor - Martinsville, VA Apply Now Description/Job Summary About Signode:With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, S...
  • Just Posted

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IT Help Desk Supervisor
  • B&L PC SOLUTIONS INC
  • Hauppauge, NY
  • Job Description Job Description We’re currently in search of a Supervisor to fulfill the following job responsibilities:...
  • 3/28/2024 12:00:00 AM

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Information Technology Help Desk Coordinator
  • Kingscott Associates
  • Kalamazoo, MI
  • The IT Help Desk Coordinator / Technician plays a crucial role in providing technical support and assistance to end-user...
  • 3/28/2024 12:00:00 AM

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Help Desk Supervisor
  • VanderHouwen
  • Portland, OR
  • Status: Direct Hire Job Title: Desktop Support Supervisor Location: On-site Salary: $85,000-$95,000 About the company: T...
  • 3/25/2024 12:00:00 AM

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IT Help Desk Supervisor
  • City of New York
  • New York, NY
  • Job Description The NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging w...
  • 3/25/2024 12:00:00 AM

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Help Desk Supervisor (First Responders Group)
  • The Doyle Group
  • Boulder, CO
  • Help Desk Supervisor (On-site) The Doyle Group is a leading IT consulting and placement firm, dedicated to providing top...
  • 3/25/2024 12:00:00 AM

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IT Support Services Coordinator (Help Desk Supervisor)
  • Oregon Shakespeare Festival
  • Ashland, OR
  • Job Description Job Description Job Summary: Responsible for managing and coordinating IT Support for the Oregon Shakesp...
  • 3/25/2024 12:00:00 AM

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Information Technology Help Desk Supervisor
  • Concero
  • St Louis, MO
  • Under minimal managerial guidance of the CIO, the IS Service Desk Supervisor is responsible for direct oversight of the ...
  • 3/24/2024 12:00:00 AM

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Information Technology Help Desk Supervisor
  • Boulo Solutions
  • Orlando, FL
  • IN-OFFICE | FULL-TIME Boulo Solutions is partnering with an IT company in the pharmacy space looking to hire an IT Help ...
  • 3/24/2024 12:00:00 AM

Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United States located between the Atlantic Coast and the Appalachian Mountains. Virginia is nicknamed the "Old Dominion" due to its status as the first English colonial possession established in mainland North America and "Mother of Presidents" because eight U.S. presidents were born there, more than any other state. The geography and climate of the Commonwealth are shaped by the Blue Ridge Mountains and the Chesapeake Bay, which provide habitat for much of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$75,577 to $96,034

Help Desk Supervisor in Des Moines, IA
The Supervisor will be responsible for scheduling, directing the activities of the Help Desk staff, reviewing and evaluating their work.
January 11, 2020
Help Desk Supervisor in El Paso, TX
Computer support specialists provide help and advice to people and organizations using computer software or equipment.
February 21, 2020
Help Desk Supervisor in York, PA
The role of help desk supervisor is similar to that of any call center supervisor, except that help desk customers are generally employees.
December 28, 2019