Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Overview:
As an IT Help Desk Technician, you will focus on resolving easy to medium break/fix issues. Assist in maintaining IT assets and related required support functions enabling the Cooperative to effectively perform company operations and meet its business objectives. Assist with the Cooperative’s information technology infrastructure and services including communications and networks; data interfaces between applications; information system security; hardware and software; desktop support; access control, IP security camera system, mobile devices, and assisting with key technology initiatives. You will work under the guidance of the Director of Technology.
A Few Key Responsibilities:
Qualifications:
What We Offer:
How to Apply: If you're passionate about providing exceptional IT support and want to contribute to our mission of delivering top-notch assistance to our users, please submit your resume outlining your qualifications. Join us in making a difference while advancing your career in the dynamic field of IT help desk support and technology.
WIN Energy REMC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status
Clear All
0 Help Desk Supervisor jobs found in Vincennes, IN area