Help Desk Supervisor jobs in Virginia Beach, VA

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

E
Help Desk
  • Electronic Systems, Inc.
  • Virginia Beach, VA CONTRACTOR
  • Overview

    We are proactively seeking a Help Desk Technician for future roles within our growing IT Staffing Division. At ESI, the IT Staffing & Recruitment Team partners with our IT Clients to uncover, facilitate, and fill their staffing needs. The technician will provide accurate and timely technical support to customers via telephone, email and chat. The calls will be technical in nature with varying degrees of priority. In this role. The Technician is also responsible for escalating the call/ticket to the appropriate resource.

    Responsibilities

    • Remotely troubleshoot hardware and software issues
    • Answer a high volume of incoming calls from internal clients
    • Provide Level One and Level Two support and escalate as needed
    • Provide excellent customer service always
    • Document details of all calls and update ticketing system appropriately

    Qualifications

    Qualifications

    • Excellent documentation, communication, and customer service skills
    • Strong working knowledge of PC's and laptops
    • Ability to troubleshoot a wide range of technical issues remotely
    • Ability to think outside the box and identify root cause
    • Working knowledge of major networking components, network operating systems and basic computer hardware components
    • Prior experience with ticketing systems (Service Now, Remedy, ConnectWise, etc.)
    • Prior experience with Windows Operating Systems, MS Office, remote desktop services, and network troubleshooting
    • Secure remote access
    • Intermediate experience with iOS/Android mobile platforms
    • Windows PowerShell (basic)

     

    Required Certifications:

    • Comptia A
    • Microsoft MCT (various)preferred

    At ESI, the IT Staffing & Recruitment Team partners with our IT clients and staffing candidates to understand their needs, goals, and make placements accordingly.

    Electronic Systems, Inc. is a premier supplier and service provider of comprehensive office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's success. With the competitive salary and benefits offered at ESI you build more than a career, you can build a future.

    ESI is an Equal Opportunity/AA Employer M/F/D/V, and maintains a drug-free workplace. Electronic Systems is a tobacco- and smoke-free work environment.

     

  • 21 Days Ago

D
Help Desk Associate
  • DAO Emerging Technologies, Inc.
  • VIRGINIA BEACH, VA FULL_TIME
  • Our Support Team in seeking route accounting support personnel for this position to assist with the following:Create various statistical reports for customer and internal use.Perform accurate data ent...
  • 1 Day Ago

W
Junior Help Desk Technician
  • Westminster-Canterbury on Chesapeake Bay...
  • Virginia, VA FULL_TIME
  • Job Description WHAT YOU WILL DO Responsible for assisting customers who are experiencing procedural or operating difficulty with the use of Information Technology applications, products, or services....
  • 11 Days Ago

J
Help Desk Technician
  • Janus Research Group LLC
  • Virginia, VA FULL_TIME
  • Objective: We are seeking a Help Desk Technician to provide accurate and timely technical support to all employees, across different levels of our company. You should be a quick learner, with great cu...
  • 13 Days Ago

C
Front Desk Supervisor
  • Crestline Hotels and Resorts
  • Virginia, VA FULL_TIME
  • We are looking for an outgoing Full-time Front Desk Supervisor to join our team here at the Courtyard by Marriott Virginia Beach Oceanfront/25th Street hotel. We offer competitive wages, great benefit...
  • 11 Days Ago

C
Front Desk Supervisor
  • Crescent Hotels & Resorts
  • Virginia, VA FULL_TIME
  • Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to star...
  • 13 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Help Desk Supervisor jobs found in Virginia Beach, VA area

E
Service Desk Operations Manager
  • ePlus inc.
  • Virginia Beach, VA
  • Overview: As a Service Desk Operations Manager, you will be responsible for the strategic direction and leadership for t...
  • 3/28/2024 12:00:00 AM

T
Front Desk Coordinator - Virginia Beach, VA
  • The Joint Chiropractic
  • Virginia Beach, VA
  • Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proa...
  • 3/28/2024 12:00:00 AM

C
Office Services Coordinator
  • CBRE
  • Norfolk, VA
  • Office Services Coordinator Job ID 159614 Posted 19-Mar-2024 Service line Advisory Segment Role type Full-time Areas of ...
  • 3/26/2024 12:00:00 AM

B
Site Coordinator - InMotion Physical Therapy
  • Bon Secours
  • Virginia Beach, VA
  • Thank you for considering a career at Bon Secours! Travel between Virginia Beach, Chesapeake, & Suffolk locations requir...
  • 3/26/2024 12:00:00 AM

D
Customer Service Representative
  • David's Bridal, LLC.
  • Virginia Beach, VA
  • BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for e...
  • 3/25/2024 12:00:00 AM

M
Patient Service/Front Desk Coordinator
  • MyEyeDr
  • Chesapeake, VA
  • About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an esse...
  • 3/25/2024 12:00:00 AM

M
Network Engineer II
  • ManTech
  • Virginia Beach, VA
  • Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Org...
  • 3/25/2024 12:00:00 AM

L
Storage Services Administrator
  • Leidos
  • Norfolk, VA
  • Description Leidos is seeking a Storage Services Administrator to support efforts for Service Management, Integration, a...
  • 3/22/2024 12:00:00 AM

Virginia Beach is located at 36°51′02″N 75°58′40″W / 36.8506°N 75.9779°W / 36.8506; -75.9779 (Virginia Beach). According to the United States Census Bureau, the city has a total area of 497 square miles (1,290 km2), of which 249 square miles (640 km2) is land and 248 square miles (640 km2) (49.9%) is water. It is the largest city in Virginia by total area and third-largest city land area. The average elevation is 12 feet (3.7 m) above sea level. A major portion of the city drains to the Chesapeake Bay by way of the Lynnhaven River and its tributaries. The city is located at the southeaster...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$72,687 to $92,363
Virginia Beach, Virginia area prices
were up 1.2% from a year ago

Help Desk Supervisor in Oakland, CA
Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
February 07, 2020
Help Desk Supervisor in Dallas, TX
The Help Desk Supervisor manages the front desk team and activities.
January 12, 2020
Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020