Help Desk Supervisor jobs in Waterloo, IA

Responsible for supervising, coordinating and monitoring the activities of both in-house and contract fiber technicians for all fiber projects. Negotiates and monitors progress on new build, rebuild, extension, expansion, design and planning. Sets priorities for the fiber team. Assigns tasks and checks work at regular intervals. Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent not limited to quality only, but safety as well.

Education

High school diploma or equivalent, or

Relevant Work Experience

• 2-5 Years Technical experience splicing and troubleshooting fiber
• 2-5 Years Supervisory with steady work history preferred

Skills/Abilities:

• Strong computer skills and proficiency in Microsoft Outlook, Word & Excel, Smartsheet
• Strong verbal and written communication skills
• Ability to prioritize and organize effectively
• Ability to handle multiple projects and tasks
• Ability to make decisions and solve problems while working under pressure
• Ability to manage emergencies and rapidly changing priorities, and to effectively direct the work activities of others under all work conditions
• Ability to supervise and motivate others
• Ability to work independently
• Ability to read and understand construction drawings
• Ability to read, edit and understand fiber optic designs and/or schematics
• Knowledge of the physical construction and design of aerial and underground of cable plant including coax & fiber
• Basic knowledge of various fiber cable builds (FTTU, MDU/SDU, Nodes, Metro-E, etc)
• Basic knowledge of the operation of a signal level meter, OTDR and optical light meters.
• Ability to lift up to 50 pounds is required
• Valid driver's license and clean driving record

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.