Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Looking for an exciting job opportunity where you can combine your passion to care for people with your creativity and energy to help people accomplish their goals and achieve their fullest potential?
Do You :
If this sounds like you, a career as a Direct Support Professional (DSP) might be for you!
Current openings and hours available with :
DSPs provide direct support services, companion services and / or respite care to young adults and adults with Intellectual and Developmental disabilities (I / DD).
Services are provided to the clients at home and / or in the community setting, in accordance with the Individual Support Plan (ISP).
Direct Support Professionals (DSP) are directly supervised by a Program Specialist, as well as the Program Director.
PRIMARY RESPONSIBILITIES
TRAINING :
All employees will be required to complete the mandatory in-service trainings for state compliance purposes. All trainings can be completed virtually with monetary compensation.
COMPETENCIES
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)
$1000 sign-on bonus is valid for applicants effective 10 / 28 / 23. Sign-on bonus is paid in two increments : $500 is paid after caregiver has worked 300 hours from start date and another $500 is paid out after the caregiver has worked 600 hours from start date.
Caregiver must be active at the time of bonus payout to receive the sign-on bonus. Bonuses will be paid within 30 days of reaching eligibility.
New caregivers as well as previous caregivers who have not worked for Help at Home since prior to 1 / 1 / 2021 will be eligible for the bonus.
Caregivers who are transferring from an organization within the Help at Home, LLC portfolio of companies are not eligible to receive the bonus.
Last updated : 2024-05-09
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