Help Desk Support Assistant jobs in Allentown, PA

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Direct support professional
  • Help at Home
  • Quakertown, PA FULL_TIME
  • Looking for an exciting job opportunity where you can combine your passion to care for people with your creativity and energy to help people accomplish their goals and achieve their fullest potential?

    Do You :

    • Enjoy working with people and thrive when you have one-on-one interaction with others.
    • Treat people as a unique and special person and not merely as a case, patient, project, or burden.
    • Prefer a variety of tasks in a day.
    • Don't want a desk job.
    • Use positive words to acknowledge and appreciate people.
    • Enjoy work that has the potential to make a difference in someone's life.
    • Want a career with growing opportunities.

    If this sounds like you, a career as a Direct Support Professional (DSP) might be for you!

    Current openings and hours available with :

    • starting rate of at least $16 / hour
    • $1000 sign on bonus
    • Full time, Part time & flexible schedules
    • Health insurance for full time employees
    • Employee referral bonus

    DSPs provide direct support services, companion services and / or respite care to young adults and adults with Intellectual and Developmental disabilities (I / DD).

    Services are provided to the clients at home and / or in the community setting, in accordance with the Individual Support Plan (ISP).

    Direct Support Professionals (DSP) are directly supervised by a Program Specialist, as well as the Program Director.

    PRIMARY RESPONSIBILITIES

    • Assists individuals in learning and developing new skills.
    • Provides and maintains safe environment for the consumers.
    • Utilize positive reinforcement and behavior modification techniques.
    • Performs or assists the consumer with home maintenance activities as prescribed in the ISP.
    • Completes accurate documentation of the services.
    • Performs other job-related duties as may be assigned.

    TRAINING :

    All employees will be required to complete the mandatory in-service trainings for state compliance purposes. All trainings can be completed virtually with monetary compensation.

    COMPETENCIES

    • High school diploma or equivalent; or completion of a state approved training program; or demonstrate skills and have a passing score on a written competency test.
    • Able to pass criminal background check.
    • Minimum age requirement of 18 years.
    • Performs tasks in an efficient and cost-effective manner.
    • Maintains a professional attitude and demeanor and communicates effectively.
    • Ability to work in a variety of environments, ambulate throughout a patient's home, navigating stairs and other physical barriers typical to private residences.

    Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)

    $1000 sign-on bonus is valid for applicants effective 10 / 28 / 23. Sign-on bonus is paid in two increments : $500 is paid after caregiver has worked 300 hours from start date and another $500 is paid out after the caregiver has worked 600 hours from start date.

    Caregiver must be active at the time of bonus payout to receive the sign-on bonus. Bonuses will be paid within 30 days of reaching eligibility.

    New caregivers as well as previous caregivers who have not worked for Help at Home since prior to 1 / 1 / 2021 will be eligible for the bonus.

    Caregivers who are transferring from an organization within the Help at Home, LLC portfolio of companies are not eligible to receive the bonus.

    Last updated : 2024-05-09

  • Just Posted

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Enhanced Direct Support Professional
  • Help at Home
  • Telford, PA FULL_TIME
  • Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our team! We are currently seeking multiple Enhanced DSP's for a Client in Telford, PA!Pay ranges $30-...
  • 15 Days Ago

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Help desk
  • Allied Personnel Services
  • Schnecksville, PA FULL_TIME
  • Allied Personnel Services is seeking candidates for a Help Desk opening! This long term temporary position is expected to last through October 2024 and offers Monday-Friday 8am-4 : 30pm hours. Pay is ...
  • 10 Days Ago

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Assistant Clinical Director
  • ABA Support Services LLC
  • Bethlehem, PA FULL_TIME
  • Description The Assistant Clinical Director will support the Clinical Director and the executive director in the clinical operations of ABA Support Services LLC, and will work in conjunction with the ...
  • 16 Days Ago

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Part Time Accountant/Bookkeeper Assistant
  • ABA Support Services LLC
  • Bethlehem, PA PART_TIME
  • Description Join Our Team as a Part-Time Accounting /Bookkeeper Assistant We are looking for an bookkeeper (part-time) to take responsibility for maintaining our everyday financial records. We need so...
  • 2 Months Ago

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Administrative Assistant
  • Pathways Health and Community Support, LLC
  • Stroudsburg, PA FULL_TIME
  • Description Position at The Redco Group, LLC Pathways The ReDCo Group Job Description Job Title: Administrative Professional Program(s): State: Outpatient Pennsylvania Population Served: Reports To: F...
  • 9 Days Ago

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0 Help Desk Support Assistant jobs found in Allentown, PA area

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Patient Access Representative
  • St. Luke's University Health Network
  • Allentown, PA
  • St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most ...
  • 5/11/2024 12:00:00 AM

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Patient Services Representative
  • Chord Specialty Dental Partners
  • Bethlehem, PA
  • Pay: $17-$19 Children's Dental Health is seeking a motivated Patient Services Representative to join our close-knit team...
  • 5/11/2024 12:00:00 AM

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Patient Service/Front Desk Coordinator Part Time
  • MyEyeDr
  • Lansdale, PA
  • About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an esse...
  • 5/11/2024 12:00:00 AM

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Customer Service Desk Officer
  • DLL Group
  • Wayne, PA
  • ** Our Organization** DLL is not your average financial services company. In fact, we are above average in almost every ...
  • 5/9/2024 12:00:00 AM

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Patient Services Representative
  • Childrens Dental Health
  • Bethlehem, PA
  • Overview: Pay: $17-$19 Children's Dental Health is seeking a motivated Patient Services Representative to join our close...
  • 5/9/2024 12:00:00 AM

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Patient Access Representative Monroe ED Part Time 2:45pm-11:15pm w/every other weekend
  • St. Luke's University Health Network
  • Stroudsburg, PA
  • St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most ...
  • 5/9/2024 12:00:00 AM

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Customer Care Representative
  • Insight Global
  • Reading, PA
  • Start Date: 13th or 20th, prior to memorial day Contract to Hire: 4-6 month perm poss Pay Rate: $18-20/hr Hours: 8-5, 1 ...
  • 5/9/2024 12:00:00 AM

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Helpdesk and IT Support Technician
  • OmniComp
  • Willow Grove, PA
  • Job Description Job Description Immediate opportunities for experienced and entry level enthusiasts who are passionate a...
  • 5/7/2024 12:00:00 AM

Allentown (Pennsylvania Dutch: Allenschteddel) is a city located in Lehigh County, Pennsylvania, United States. It is Pennsylvania's third most populous city and the 231st largest city in the United States. As of the 2010 census, the city had a total population of 118,032 and is currently the fastest growing city in all of Pennsylvania. It is the largest city in the metropolitan area known as the Lehigh Valley, which had a population of 821,623 residents as of 2010[update]. Allentown constitutes a portion of the New York City Combined Statistical Area and is the county seat of Lehigh County. ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$45,922 to $56,537
Allentown, Pennsylvania area prices
were up 1.5% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020