Help Desk Support Assistant jobs in Altoona, PA

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Direct Support Professional
  • Help at Home
  • Clearfield, PA FULL_TIME
  • Looking for an exciting job opportunity where you can combine your passion to care for people with your creativity and energy to help people accomplish their goals and achieve their fullest potential?

    Do You :

    • Enjoy working with people and thrive when you have one-on-one interaction with others.
    • Treat people as a unique and special person and not merely as a case, patient, project, or burden.
    • Prefer a variety of tasks in a day.
    • Don't want a desk job.
    • Use positive words to acknowledge and appreciate people.
    • Enjoy work that has the potential to make a difference in someone's life.
    • Want a career with growing opportunities.

    If this sounds like you, a career as a Direct Support Professional (DSP) might be for you!

    Current openings and hours available with :

    • starting rate of at least $16 / hour
    • $1000 sign on bonus
    • Full time, Part time & flexible schedules
    • Health insurance for full time employees
    • Employee referral bonus

    DSPs provide direct support services, companion services and / or respite care to young adults and adults with Intellectual and Developmental disabilities (I / DD).

    Services are provided to the clients at home and / or in the community setting, in accordance with the Individual Support Plan (ISP).

    Direct Support Professionals (DSP) are directly supervised by a Program Specialist, as well as the Program Director.

    PRIMARY RESPONSIBILITIES

    • Assists individuals in learning and developing new skills.
    • Provides and maintains safe environment for the consumers.
    • Assists the consumer with attaining goals in order to have positive outcomes as described in the individual’s ISP.
    • Utilize positive reinforcement and behavior modification techniques.
    • Performs or assists the consumer with home maintenance activities as prescribed in the ISP.
    • Completes accurate documentation of the services.
    • Performs other job-related duties as may be assigned.

    TRAINING :

    All employees will be required to complete the mandatory in-service trainings for state compliance purposes. All trainings can be completed virtually with monetary compensation.

    COMPETENCIES

    • High school diploma or equivalent; or completion of a state approved training program; or demonstrate skills and have a passing score on a written competency test.
    • Minimum age requirement of 18 years.
    • Performs tasks in an efficient and cost-effective manner.
    • Maintains a professional attitude and demeanor and communicates effectively.
    • Ability to work in a variety of environments, ambulate throughout a patient's home, navigating stairs and other physical barriers typical to private residences.

    Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)

    $1000 sign-on bonus is valid for applicants effective 10 / 28 / 23. Sign-on bonus is paid in two increments : $500 is paid after caregiver has worked 300 hours from start date and another $500 is paid out after the caregiver has worked 600 hours from start date.

    Caregiver must be active at the time of bonus payout to receive the sign-on bonus. Bonuses will be paid within 30 days of reaching eligibility.

    New caregivers as well as previous caregivers who have not worked for Help at Home since prior to 1 / 1 / 2021 will be eligible for the bonus.

    Caregivers who are transferring from an organization within the Help at Home, LLC portfolio of companies are not eligible to receive the bonus.

    Last updated : 2024-03-22

  • 5 Days Ago

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IT Service Desk Support Analyst
  • Berry Solutions Group
  • Altoona, PA FULL_TIME
  • Berry Solutions Group (BSG) is a fast-growing IT Managed Service Provider where customer service is priority. We provide a high level of Quality in everything we offer, from people and products to pro...
  • 10 Days Ago

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Home Care Aide
  • Help at Home
  • Du Bois, PA FULL_TIME
  • Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our team! Start your career with the nation’s leading provider of in-home support to seniors and becom...
  • Just Posted

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Care aide
  • Help at Home
  • Punxsutawney, PA FULL_TIME
  • Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our team! Start your career with the nation’s leading provider of in-home support to seniors and becom...
  • 1 Day Ago

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Home Care Aide
  • Help at Home
  • Hollidaysburg, PA FULL_TIME
  • Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our team! Start your career with the nation’s leading provider of in-home support to seniors and becom...
  • 2 Days Ago

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Home Care Aide
  • Help at Home
  • Kersey, PA FULL_TIME
  • Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our team! Start your career with the nation’s leading provider of in-home support to seniors and becom...
  • 3 Days Ago

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0 Help Desk Support Assistant jobs found in Altoona, PA area

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Parts Counter Sales
  • Transteck Inc - Altoona
  • Duncansville, PA
  • TRANSTECK, INC. JOB DESCRIPTION Job Title: Inside Counter Sales Rep Job Reports To: Parts Manager Exempt or Non-Exempt: ...
  • 3/28/2024 12:00:00 AM

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Service Shuttle Driver
  • Transteck Inc - Altoona
  • Duncansville, PA
  • TRANSTECK, INC. JOB DESCRIPTION Job Title: Service Shuttle Driver Job Reports To: Service Manager Exempt or Non-Exempt: ...
  • 3/28/2024 12:00:00 AM

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Warehouse Supervisor
  • PrimeFlight Aviation Services, Inc.
  • Johnstown, PA
  • ** Warehouse Supervisor** **Job Category****:** Airport Operations **Requisition Number****:** WAREH003099 Showing 1 loc...
  • 3/28/2024 12:00:00 AM

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OT Service Delivery Manager
  • Anglian Water
  • Huntingdon, PA
  • **51k 55k, salary dependant on skills and experience** Anglian Water offers a flexible approach, this role provides you ...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Penn State University
  • University Park, PA
  • APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to W...
  • 3/27/2024 12:00:00 AM

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Dental Office Assistant - Business Assistant
  • Chestnut Hills - Johnstown
  • Johnstown, PA
  • Overview: Business Assistant Chestnut Hills-Johnstown is looking for a Business Assistant to join our team. Why Heartlan...
  • 3/27/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • Johnstown, PA
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 3/25/2024 12:00:00 AM

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Senior Manufacturing Engineer
  • DiamondBack Covers
  • Philipsburg, PA
  • Senior Manufacturing Engineer Philipsburg, PA About You: You believe that things worth doing are worth doing right. In a...
  • 3/25/2024 12:00:00 AM

Altoona is a city in Blair County, Pennsylvania, United States. It is the principal city of the Altoona Metropolitan Statistical Area (MSA). The population was 46,320 at the time of the 2010 Census, making it the eleventh most populous city in Pennsylvania. The Altoona MSA includes all of Blair County and was recorded as having a population of 127,089 at the 2010 Census, around 100,000 of whom live within a 5-mile (8.0 km) radius of the Altoona city center according to U.S. Census ZIP Code population data. This includes the adjacent boroughs of Hollidaysburg and Duncansville, adjacent township...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$42,233 to $51,997
Altoona, Pennsylvania area prices
were up 1.5% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020