Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Job description
Responsibilities:
User Support, Level 1 will be primarily responsible for providing first-level support to staff at our various warehouse locations.
Duties will include:
Configuring equipment Laptops, Desktops, operating systems, office software, printers, and VOIP telephones) according to established standards. Solve and document all issues in the Helpdesk ticketing system. Maintain the technology deployment and security to company policy.
Available for travel between Southern California Inland Empire warehouses (Chino, Ontario, and Rialto) as required.
Quickly follow up on service tickets with users.
Report repetitive user problems and system anomalies in the ticketing system.
Remotely Support users by diagnosing and solving level 1 technical problems.
Manage user accounts (Windows, Google Workspace, Office 365, Warehouse management systems "WMS" and Slack).
Recommend purchases of Technology equipment as required.
Work in a context of continuous improvement.
Qualifications:
College Degree in computer systems technology or equivalent training.
1 to 3 years of experience;
Experience with Google Workspace, Office 365, warehouse management systems "WMS" and Slack
Experience with Laser, Zebra Label printers and Photocopiers;
Experience in a warehousing and logistics environment a plus
Analytical and good organizational skills
Easy to adapt to change
Familiarity with network administration concepts and protocols
Excellent problem-solving skills and attention to detail
Ability to effectively communicate technical information to non-technical users
Customer-oriented mindset with a focus on providing exceptional service
Relevant certifications (e.g., CompTIA A , Network , Microsoft Certified Professional) are a plus
This is an excellent opportunity for individuals who are passionate about technology and enjoy helping others. We offer competitive compensation packages and opportunities for professional growth within our dynamic IT department. If you meet the qualifications outlined above and are ready to join our team, please submit your resume along with a cover letter detailing your relevant experience.
Job Types: Full-time, Temp-to-hire
Salary: $20.00 - $29.00 per hour
Experience level:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: In person
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0 Help Desk Support Assistant jobs found in Anaheim, CA area