Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Help at Home is hiring caregivers in your community TODAY!Now offering weekly pay! Starting pay up to $15 an hour!Start your career with the nation's leading provider of in-home support to seniors and become a hero for someone in your community.
Eligibility Requirements : Letter of Reference, showing 1 year of experience Access to insured and reliable transportation Dedication to professional development, including organizational and state-required training Caregivers must comply with state background screening requirements.
Compensation, benefits and time off vary by state and location, so please ask for complete details at your interview.
Last updated : 2024-03-10
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