Help Desk Support Assistant jobs in Austin, TX

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Help Desk Support Technician
  • Mobile Loaves & Fishes
  • Austin, TX FULL_TIME
  • Help Desk Support Technician


    About Mobile Loaves & Fishes

    Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years.


    About the Role

    The Help Desk Support Technician will provide point of care customer service, and resolve staff related technical software and hardware problems in accordance with established policies and procedures set by the Information Technology (IT) department at Mobile Loaves & Fishes.


    This is a full-time, non-exempt hourly position reporting to the Director of Information Technology. Due to the nature and requirements of the position, hours are flexible to fit need, but typically include 8am-5pm Monday-Friday. Some nights and weekends may be required. The Help Desk Support Technician will office at Community First! Village located at 9301 Hog Eye Road, Austin, TX 78724.


    Duties & Responsibilities

    • Resolve employee technical software and hardware problems
    • Diagnose and/or resolve problems in response to employee Help Desk reports
    • Deliver and log IT employee support services
    • Make recommendations for improvements to the efficient use of MLF's systems
    • Respond to employee special requests
    • Maintain and update system files to control all aspects of system operations and access
    • Manage the Help Desk and MLF systems performance
    • Maintain daily, weekly, and monthly reports on the Help Desk response performance
    • Provide customer feedback to the appropriate external support teams
    • Perform remote troubleshooting through diagnostic techniques
    • Resolve issues in a Help Desk ticketing system
    • Track and monitor all IT equipment
    • Other Duties & Responsibilities as needed

    Knowledge, Skills, Abilities & Principles

    • MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally.
    • Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
    • Bachelor's degree in computer science, information systems, engineering or related field, or relevant work experience
    • Experience and understanding of the following technologies:
      • DNS and DHCP management
      • AD, ADFS, and SSO technologies
      • Application monitoring and reporting tools
      • PowerShell and other automation technologies
      • AWS and Azure cloud services
      • Microsoft 365 Platform
    • Excellent analytical, conceptual thinking, problem solving, planning, and execution skills
    • Excellent Time Management and prioritization skills
    • Excellent verbal and written communication skills, including the ability to explain technical concept
    • Strong customer service orientation and a punctual, professional demeanor
    • Ability to quickly shift and adapt to an evolving and growing infrastructure
    • Must have a valid driver's license

    Work Environment & Physical Demands

    • May on occasion be exposed to loud sounds and distracting noise levels
    • Works in close proximity to others

    Benefits

    • Day one 100% Employer paid, Health, Dental, Vision, Life, STD & LTD Insurance
    • Generous Paid Time Off & Holiday Pay
    • Matching 401(k) Retirement Plan
    • Corporate Discount Program
    • Professional Development Opportunities
    • Employee Assistance Program
    • Paid Parental Leave
    • Wellness Partnership Benefits

    MLF PURPOSE & VISION

    We empower communities into a lifestyle of service with the homeless.


    MLF MISSION

    We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need.


    GOALS

    • Transform the way people view the stereotype of those who find themselves homeless
    • Reconnect the homeless to self, family and community
    • Help the chronically homeless rediscover and utilize their God-given talents to do purposeful work
    • Connect human to human, heart to heart through the fellowship of food and hospitality
    • Inspire people into a lifestyle of abundance by giving their best first

    BELIEF STATEMENTS

    The vision is supported by belief statements centered on our belief that homelessness is the result of a profound, catastrophic loss of family:

    • God, infinitely perfect and blessed in himself, in a plan of sheer goodness freely created man to make him share in his own blessed life
    • By virtue of being created by God in His image, we are all called to live in community and relationship with Him through each other
    • The family is the original cell of social life
    • You shall love your neighbor as yourself
    • All members of the human family are equal in dignity
    • The Lord God took the man and settled him in the Garden of Eden to cultivate and care for it. Gen 2:15

    CORE VALUES

    MLF is committed to fostering a culture that prioritizes relational connection. We believe there is opportunity in every aspect of our work to be relational in a highly transactional world. In this culture, transactions are means to relational ends, not the other way around.​


    ​​This begins with the countercultural love poured out by Jesus Christ and grows as imperfect individuals strive to show this love to each other human-to-human, heart-to-heart.​


    ​​Each individual's openness to the journey of their own personal growth is essential in building our relational culture, and we believe this culture flourishes as we each continuously strive to more fully embody these four core values:

    • Faith: We define Faith as the foundational belief that our world and all our work belong to God. This allows us to engage our work with joy and lightheartedness, knowing that we are not ultimately in control.
    • Humility: We define Humility as rightly viewing oneself as a single piece of a grander story. This humility leads to a view of oneself that is neither too high nor too low.
    • Generous Spirit: We define a Generous Spirit as a readiness to give more grace, mercy, and hospitality than is necessary or expected. This posture allows us to see others for who they are, not what they do.
    • Integrity: We define Integrity as a wholehearted commitment to doing right by God, ourselves, and others. This wholeheartedness shows itself in consistently choosing honesty, responsibility and ownership in all actions and decisions.

    This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.


    MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.

  • 4 Days Ago

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Help Desk Support III
  • ReqRoute,Inc
  • Austin, TX FULL_TIME
  • Job Title: Help Desk Support III Duration: 11 Months Location: Austin, TX - Onsite Job Description Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. ...
  • 9 Days Ago

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IT Help Desk & User Support Technician
  • SymphonyAI
  • Austin, TX FULL_TIME
  • Introduction: Symphony AI, an enterprise artificial intelligence (AI) SaaS company that delivers significant benefits to customers in specific industries by transforming existing business processes an...
  • 3 Days Ago

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General Clerk III - Help Desk Support
  • G2 Innovative Solutions Inc
  • Austin, TX FULL_TIME
  • G2IS is a US Small Business Administration (SBA) and Center for Veterans Enterprise (CVE)-verified Service-Disabled Veteran-Owned Business (SDVOSB) who provides Federal clients system and technology i...
  • 5 Days Ago

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IT Specialist (Customer Support)
  • US Deputy Assistant Secretary for Information and...
  • Austin, TX FULL_TIME
  • Duties This is a bargaining unit position. The initial application review cut-off for this job announcement is 50 applications. The first 50 applications received will be considered first. Application...
  • 1 Month Ago

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Help Desk Technician Medicaid / Medicare/Health Care Help Desk Support Tech
  • iConvergenceSolutions
  • Austin, TX CONTRACTOR,FULL_TIME,TEMPORARY
  • Health Care Help Desk Support Technician Level Description : 4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular f...
  • Just Posted

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0 Help Desk Support Assistant jobs found in Austin, TX area

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Customer Service Representative
  • Visa Argentina SA
  • Austin, TX
  • **Customer Service Representative** Client Services & Support Full-time Date: Job Number: REF33199N **Company Descriptio...
  • 3/28/2024 12:00:00 AM

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Senior Director, Self-Service Client Delivery
  • visa.co.ve
  • Austin, TX
  • **Senior Director, Self-Service Client Delivery** Strategy & Planning Full-time Date: Job Number: REF007846W **Company D...
  • 3/28/2024 12:00:00 AM

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Senior Director, Self-Service Client Delivery
  • visa.com.gt
  • Austin, TX
  • **Senior Director, Self-Service Client Delivery** Strategy & Planning Full-time Date: Job Number: REF007846W **Company D...
  • 3/28/2024 12:00:00 AM

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Senior Director, Self-Service Client Delivery
  • visa.dk
  • Austin, TX
  • **Senior Director, Self-Service Client Delivery** Strategy & Planning Full-time Date: Job Number: REF007846W **Company D...
  • 3/28/2024 12:00:00 AM

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Customer Support Specialist
  • Anthem IQ, Inc.
  • Austin, TX
  • **Customer Support Specialist** Austin, TX / Customer Success / Full Time **About the Role** As a Customer Support Speci...
  • 3/28/2024 12:00:00 AM

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Senior Director, Self-Service Client Delivery
  • visa.com.bo
  • Austin, TX
  • **Senior Director, Self-Service Client Delivery** Strategy & Planning Full-time Date: Job Number: REF007846W **Company D...
  • 3/28/2024 12:00:00 AM

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RRC - Customer Service Rep I - Oil and Gas Records Custodian
  • CAPPS
  • Austin, TX
  • Job Description The Railroad Commission of Texas is a state agency with primary regulatory jurisdiction over the oil and...
  • 3/27/2024 12:00:00 AM

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Sr Help Desk Agent
  • Connection
  • Austin, TX
  • Overview: The Sr Help Desk Agent works under minimal supervision of the Help Desk Manager, referring only exceptional pr...
  • 3/25/2024 12:00:00 AM

Austin is the capital of the U.S. state of Texas and the seat of Travis County, with portions extending into Hays and Williamson counties. It is the 11th-most populous city in the United States and the 4th-most populous city in Texas. It is also the fastest growing large city in the United States, the second most populous state capital after Phoenix, Arizona, and the southernmost state capital in the contiguous United States. As of the U.S. Census Bureau's July 1, 2017 estimate, Austin had a population of 950,715 up from 790,491 at the 2010 census. The city is the cultural and economic center ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$44,567 to $54,870
Austin, Texas area prices
were up 1.2% from a year ago

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