Help Desk Support Assistant jobs in Baltimore, MD

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Front Desk Coordinator/Administrative Assistant
  • Help Me Speak, LLC
  • Ellicott, MD PART_TIME
  • Help Me Speak is seeking a professional, energetic, organized, and driven person to join our team in an administrative role to help support and grow our practice. Help Me Speak is a leading Pediatric Therapy Clinic in Howard County, MD. We are a small family owned business and are looking for a part time Front Desk Coordinator with a proven track record in administrative tasks, client relations, organizational skills, and more!

    Important Steps: (Pay Attention If You Want To Be Considered)

    • ***Please include a customized cover letter - this should include 3 examples of how you are a game changer and have tapped into your entrepreneurial spirit
    • Please complete ALL application questions & the phone interview in order to be considered for this position
    • Please, no phone calls
    • When you upload your resume, please upload a PDF format.

    The right candidate will be a natural self-starter with strong attention to detail. We will train on specific task items listed below, though the right fit will quickly and easily pick up responsibilities and manage them on their own. We are looking for a smart and talented person who wants to be part of an elite, fast-growing organization. We NEED a fun, vibrant, engaging Front Desk Coordinator to further our exceptional culture as we expand. Make sure your application (i.e. cover letter) reflects this!

    We are a successful pediatric therapy organization with a start-up mentality driven on delivering the highest quality patient care experience. We want the smartest, hardest-working people. We expect a lot, and we reward hard work. Our boutique private practice is growing, and the right candidate will thrive in this vibrant, fast-paced environment. This candidate must not be afraid to do anything marketing, cleaning, customer service, collections, etc.

    Skill set:

    • You have the ability to connect, motivate, and empower all those around you inclusive of excellent customer service, client on-boarding, and have an authentic quality to your sales approach.
    • You are charismatic & energetic & can encourage & support team members on both good and bad days.
    • You are not afraid to get your hands dirty and will do any job from scrubbing floors to patient intake calls to advance the progress of the company.
    • You are compassionate with a high EQ we work with kids with developmental delays and their families.
    • You are comfortable assisting an administrative team to achieve KRAs in a motivational and empowering way.
    • You are a driven go-getter who wants to contribute at the highest level.
    • You are punctual, reliable, and your actions match your words.
    • You are naturally approachable and level-headed. People like working with you because you know how to have fun while being task-oriented and delivering results.
    • Strong and fluent oral and written communication.
    • Extremely detail-oriented you minimize mistakes because you care about getting it right.
    • You like to work extremely hard you aren't watching the clock because there is always more that needs to be done, and you like that.
    • You treat any company you work for as if it was your own with a drive and ambition to create at the highest level.
    • You are the epitome of a creator, a doer, a leader, & most importantly an effective communicator.
    • You have a familiarity with healthcare insurance and basic insurance jargon.
    • You have experience working with lots of different personalities.
    • You are purpose-driven and driven by making a difference beyond just financial ambition.
    • You have natural salespersonship and are able to deliver the highest customer service and overcome obstacles seamlessly.

    Responsibilities:

    • Create and maintain an incredible work culture that stimulates enthusiasm, collaboration, and rapport between colleagues.
    • Create and maintain an incredible patient experience and culture that stimulates positive reviews and referral growth.
    • Collaborate and report to the executive leadership team to ensure all operations are functioning at the highest level and support any projects, activities, and responsibilities that further the progress of the clinics.
    • Facilitate and oversee the intake, customer service, and patient onboarding experience to increase patient census, scheduling, and overall growth.
    • Become an advocate and liaison between the team and executives.
    • Use your sales and empathy skills to engage and influence parents during clinic tours.
    • Coordinate onboarding and training of new staff with therapy teams.
    • Ensure therapists are well supported by maintaining inventory through collaboration with staff and clinic director.
    • Answer inbound phone calls from clients and potential patients.
    • Help to plan quarterly all team events and celebrations.
    • And any additional duties that the leadership team assigns as appropriate.

    Requirements:

    • Strong organizational & administrative background.
    • You are the epitome of everything outlined in our skill-set bullets.
    • Days/hours Mon to Thurs 2-7pm; possible opportunity for more hours as position grows.
    • 5 years of administrative or related experience.
    • Extremely intelligent and detail-oriented.
    • Strong work ethic.
    • Outgoing personality with excellent communication skills (written, verbal, interpersonal).
    • Does not get rattled easy and incredible at multi-tasking.
    • Results-oriented.
    • Experience in pediatric therapy operations (preferred).
    • Strong efficiency skills.
    • Extremely strong technology and computer skills.

    Compensation:

    • Compensation: $18 to $23 per hour based on experience bonus structure.
    • Satisfaction in knowing that you are helping children in need and their families.

    Job Type: Part-time

    Pay: $18.00 - $23.00 per hour

    Expected hours: 12 – 20 per week

    Schedule:

    • 4 hour shift

    Application Question(s):

    • Why are you currently seeking new employment?
    • What is 1 professional investment you have made in yourself in the past 12 months?
    • What is your biggest pet peeve from your most recent employment? What did you do about it?
    • What is your desired annual compensation? (detailed transparency is required)
    • What is your differentiator as a Front Desk Assistant? What makes you unique apart from other candidates applying for this role?

    Education:

    • Associate (Required)

    Experience:

    • Healthcare: 2 years (Required)
    • Medical management: 2 years (Required)

    Ability to Relocate:

    • Ellicott City, MD 21042: Relocate before starting work (Required)

    Work Location: In person

  • 12 Days Ago

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Help Desk Support Technician
  • DecisionPoint | Cortek
  • Baltimore, MD FULL_TIME
  • Overview DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team! The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem ...
  • 15 Days Ago

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Help Desk Support Technician
  • DecisionPoint Corporation
  • Baltimore, MD FULL_TIME
  • Help Desk Support Technician ID 2024-2378 Job Locations US-MD-Baltimore Category Information Technology Type Regular Full-Time Overview DecisionPoint Corporation is seeking a Help Desk Support Technic...
  • 16 Days Ago

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HELP DESK SUPPORT TECHNICIAN
  • devine professional consulting group
  • Baltimore, MD FULL_TIME
  • Responsibilities:Communicates with all levels of customersInstalls and configures applications and other supported software packagesPerforms basic troubleshooting and triage of computers via remote co...
  • 16 Days Ago

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Help Desk Support Specialist
  • Dobbs Defense Solutions
  • Columbia, MD FULL_TIME
  • Our MissionAt Dobbs Defense, we deliver mission-centric IT, Cyber, and data analytics solutions for our government and commercial clients through the convergence of automation, innovation, training, a...
  • 7 Days Ago

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Help Desk Support Technician
  • Whitman, Requardt & Associates, LLP
  • Baltimore, MD FULL_TIME
  • At Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven". We have been in business for more than 105 years and we are known for our quality work and quality employees. This i...
  • 7 Days Ago

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0 Help Desk Support Assistant jobs found in Baltimore, MD area

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Customer Service Representative - AH St Agnes Hsp-Baltimore Baltimore, Ascension - (PRN)
  • R1 RCM Inc.
  • Baltimore, MD
  • ** Customer Service Representative - AH St Agnes Hsp-Baltimore Baltimore, Ascension - (PRN)** **Job Category****:** Pati...
  • 3/18/2024 12:00:00 AM

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Patient Coordinator
  • Benevis
  • Baltimore, MD
  • Overview: Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create ...
  • 3/17/2024 12:00:00 AM

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Patient Care Coordinator
  • Maryland Vascular Specialists
  • Rosedale, MD
  • Job Description Job Description Maryland Vascular Specialists (MVS) is looking for a personable, hardworking Patient Car...
  • 3/17/2024 12:00:00 AM

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Help Desk Supervisor
  • ITCNP
  • Columbia, MD
  • Job Description Job Description HELP DESK SUPERVISOR Location: Full Time Employee, On-Site Columbia, MD Description: We ...
  • 3/17/2024 12:00:00 AM

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SharePoint Help Desk Administrator - Washington DC ($35-45/hour)
  • The Midtown Group
  • Washington, DC
  • Job Description Job Description Our client is hiring 3 SharePoint Help Desk professionals on a 6 month contract-to-hire ...
  • 3/16/2024 12:00:00 AM

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Service Coordinator/Help Desk
  • Donohoe Companies Inc., The
  • Washington, DC
  • Overview: The Donohoe Companies is a company that is passionate about the operation and maintenance of buildings/facilit...
  • 3/16/2024 12:00:00 AM

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Technical Help Desk Professional
  • General Dynamics Information Technology
  • Beltsville, MD
  • We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it y...
  • 3/15/2024 12:00:00 AM

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Technical Help Desk Professional
  • General Dynamics Information Technology
  • Washington, DC
  • We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it y...
  • 3/15/2024 12:00:00 AM

Baltimore (/ˈbɔːltɪmɔːr/) is the largest city in the state of Maryland within the United States. Baltimore was established by the Constitution of Maryland as an independent city in 1729. With a population of 611,648 in 2017, Baltimore is the largest such independent city in the United States. As of 2017[update], the population of the Baltimore metropolitan area was estimated to be just under 2.808 million, making it the 20th largest metropolitan area in the country. Baltimore is located about 40 miles (60 km) northeast of Washington, D.C., making it a principal city in the Washington-Baltimo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$46,584 to $57,353
Baltimore, Maryland area prices
were up 1.5% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020