Help Me Speak is seeking a professional, energetic, organized, and driven person to join our team in an administrative role to help support and grow our practice. Help Me Speak is a leading Pediatric Therapy Clinic in Howard County, MD. We are a small family owned business and are looking for a part time Front Desk Coordinator with a proven track record in administrative tasks, client relations, organizational skills, and more!
Important Steps: (Pay Attention If You Want To Be Considered)
- ***Please include a customized cover letter - this should include 3 examples of how you are a game changer and have tapped into your entrepreneurial spirit
- Please complete ALL application questions & the phone interview in order to be considered for this position
- Please, no phone calls
- When you upload your resume, please upload a PDF format.
The right candidate will be a natural self-starter with strong attention to detail. We will train on specific task items listed below, though the right fit will quickly and easily pick up responsibilities and manage them on their own. We are looking for a smart and talented person who wants to be part of an elite, fast-growing organization. We NEED a fun, vibrant, engaging Front Desk Coordinator to further our exceptional culture as we expand. Make sure your application (i.e. cover letter) reflects this!
We are a successful pediatric therapy organization with a start-up mentality driven on delivering the highest quality patient care experience. We want the smartest, hardest-working people. We expect a lot, and we reward hard work. Our boutique private practice is growing, and the right candidate will thrive in this vibrant, fast-paced environment. This candidate must not be afraid to do anything marketing, cleaning, customer service, collections, etc.
Skill set:
- You have the ability to connect, motivate, and empower all those around you inclusive of excellent customer service, client on-boarding, and have an authentic quality to your sales approach.
- You are charismatic & energetic & can encourage & support team members on both good and bad days.
- You are not afraid to get your hands dirty and will do any job from scrubbing floors to patient intake calls to advance the progress of the company.
- You are compassionate with a high EQ we work with kids with developmental delays and their families.
- You are comfortable assisting an administrative team to achieve KRAs in a motivational and empowering way.
- You are a driven go-getter who wants to contribute at the highest level.
- You are punctual, reliable, and your actions match your words.
- You are naturally approachable and level-headed. People like working with you because you know how to have fun while being task-oriented and delivering results.
- Strong and fluent oral and written communication.
- Extremely detail-oriented you minimize mistakes because you care about getting it right.
- You like to work extremely hard you aren't watching the clock because there is always more that needs to be done, and you like that.
- You treat any company you work for as if it was your own with a drive and ambition to create at the highest level.
- You are the epitome of a creator, a doer, a leader, & most importantly an effective communicator.
- You have a familiarity with healthcare insurance and basic insurance jargon.
- You have experience working with lots of different personalities.
- You are purpose-driven and driven by making a difference beyond just financial ambition.
- You have natural salespersonship and are able to deliver the highest customer service and overcome obstacles seamlessly.
Responsibilities:
- Create and maintain an incredible work culture that stimulates enthusiasm, collaboration, and rapport between colleagues.
- Create and maintain an incredible patient experience and culture that stimulates positive reviews and referral growth.
- Collaborate and report to the executive leadership team to ensure all operations are functioning at the highest level and support any projects, activities, and responsibilities that further the progress of the clinics.
- Facilitate and oversee the intake, customer service, and patient onboarding experience to increase patient census, scheduling, and overall growth.
- Become an advocate and liaison between the team and executives.
- Use your sales and empathy skills to engage and influence parents during clinic tours.
- Coordinate onboarding and training of new staff with therapy teams.
- Ensure therapists are well supported by maintaining inventory through collaboration with staff and clinic director.
- Answer inbound phone calls from clients and potential patients.
- Help to plan quarterly all team events and celebrations.
- And any additional duties that the leadership team assigns as appropriate.
Requirements:
- Strong organizational & administrative background.
- You are the epitome of everything outlined in our skill-set bullets.
- Days/hours Mon to Thurs 2-7pm; possible opportunity for more hours as position grows.
- 5 years of administrative or related experience.
- Extremely intelligent and detail-oriented.
- Strong work ethic.
- Outgoing personality with excellent communication skills (written, verbal, interpersonal).
- Does not get rattled easy and incredible at multi-tasking.
- Results-oriented.
- Experience in pediatric therapy operations (preferred).
- Strong efficiency skills.
- Extremely strong technology and computer skills.
Compensation:
- Compensation: $18 to $23 per hour based on experience bonus structure.
- Satisfaction in knowing that you are helping children in need and their families.
Job Type: Part-time
Pay: $18.00 - $23.00 per hour
Expected hours: 12 – 20 per week
Schedule:
Application Question(s):
- Why are you currently seeking new employment?
- What is 1 professional investment you have made in yourself in the past 12 months?
- What is your biggest pet peeve from your most recent employment? What did you do about it?
- What is your desired annual compensation? (detailed transparency is required)
- What is your differentiator as a Front Desk Assistant? What makes you unique apart from other candidates applying for this role?
Education:
Experience:
- Healthcare: 2 years (Required)
- Medical management: 2 years (Required)
Ability to Relocate:
- Ellicott City, MD 21042: Relocate before starting work (Required)
Work Location: In person